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Site URL: https://jordanaherman.com/

Hello. I need some feedback. I have a site that I'm working on. I brought it online recently but the client is having problems just pulling it up on her Safari MAC laptop, I also have another friend who can't pull up the site on a PC using the latest Firefox and Chrome browsers. The client gets a "SITE CAN'T BE REACHED  DNS_PROBE_FINISHED_NXDOMAIN" black screen when she types www.jordanaherman.com. I attached a screenshot.

I built the site on the 7.1 platform for Squarespace. Here is the URL:

https://jordanaherman.com/

 

I personally can see the site across, Chrome, Firefox, and IE (im on a PC).

My questions is, can anyone here see the site as well? If "yes" what browser and version are you using? If "no", then what error are you seeing?

I've already contacted tech support for Squarespace twice, and both techs have said they see the site no problem on both Safari and Chrome. They also said I've all my domain DNS settings are correct.

I also noticed that the built-in Squarespace domain will work,( https://jordanaherman.squarespace.com) but not the jordanaherman.com domain name. The domain name is hosted and managed by Squarespace.

Has anyone experienced this too?

Any help or guidance would be greatly appreciated.

Thank you very much!!

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