Skylab Posted October 7, 2021 Share Posted October 7, 2021 Site URL: https://jordanaherman.com/ Hello. I need some feedback. I have a site that I'm working on. I brought it online recently but the client is having problems just pulling it up on her Safari MAC laptop, I also have another friend who can't pull up the site on a PC using the latest Firefox and Chrome browsers. The client gets a "SITE CAN'T BE REACHED DNS_PROBE_FINISHED_NXDOMAIN" black screen when she types www.jordanaherman.com. I attached a screenshot. I built the site on the 7.1 platform for Squarespace. Here is the URL: https://jordanaherman.com/ I personally can see the site across, Chrome, Firefox, and IE (im on a PC). My questions is, can anyone here see the site as well? If "yes" what browser and version are you using? If "no", then what error are you seeing? I've already contacted tech support for Squarespace twice, and both techs have said they see the site no problem on both Safari and Chrome. They also said I've all my domain DNS settings are correct. I also noticed that the built-in Squarespace domain will work,( https://jordanaherman.squarespace.com) but not the jordanaherman.com domain name. The domain name is hosted and managed by Squarespace. Has anyone experienced this too? Any help or guidance would be greatly appreciated. Thank you very much!! Link to comment
Rasmus_SparkPlugin Posted October 7, 2021 Share Posted October 7, 2021 Same here @Skylab, can't see it. My guess you have an incorrect DNS setting. Since it is a Squarespace-domain, the easiest thing to do is to chat with the Squarespace support. They'll fix it for you 😊 - Rasmus Myhrberg, Founder of sparkplugin.com Link to comment
Skylab Posted October 9, 2021 Author Share Posted October 9, 2021 Hello. Thanks for checking. I've gone and reset some settings. Can you try clicking the link again and letting me know if you can now see the site? jordanaherman.com Thanks! Link to comment
Rasmus_SparkPlugin Posted October 11, 2021 Share Posted October 11, 2021 Nope, doesn't work 😕 - Rasmus Myhrberg, Founder of sparkplugin.com Link to comment
emilykrause Posted October 12, 2021 Share Posted October 12, 2021 @Skylab Hey it's working now. Just checked. Skylab 1 Brand Identity Designer, Website Designer, and Graphic Designer at DESIGNPOWERS.COM BLOG POSTS | WEB DESIGN SERVICES | WEB DESIGN WORK Link to comment
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