Bobblehead Posted October 1, 2021 Posted October 1, 2021 Site URL: https://www.whitmanptsa.org/ I'm an admin on a local PTSA website, and my client is having issues managing orders on the site. One user in particular cannot edit order details when using a web browser - clicking on an individual order does nothing. I suggested she restart her browser, flush her cookies, restart her computer, use a different browser, but nothing seems to work. I even tried logging in to her account and trying myself, but that didn't work either. I can edit the orders if I'm on the site using my own admin account, so it's not a site-wide issue. The curious thing is that this user can, however, edit order details when using the Squarespace app (using her same login credentials). Any ideas what I can do here?
paul2009 Posted October 2, 2021 Posted October 2, 2021 A user with ‘store manager’ permissions, should be able to fulfil, cancel, and refund orders. If they are unable to do so, reach out to Squarespace Customer Care. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.
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