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Store Manager not able to edit order details on web browsers


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Site URL: https://www.whitmanptsa.org/

I'm an admin on a local PTSA website, and my client is having issues managing orders on the site. One user in particular cannot edit order details when using a web browser - clicking on an individual order does nothing. I suggested she restart her browser, flush her cookies, restart her computer, use a different browser, but nothing seems to work. I even tried logging in to her account and trying myself, but that didn't work either. I can edit the orders if I'm on the site using my own admin account, so it's not a site-wide issue.

The curious thing is that this user can, however, edit order details when using the Squarespace app (using her same login credentials). Any ideas what I can do here?

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A user with ‘store manager’ permissions, should be able to fulfil, cancel, and refund orders. If they are unable to do so, reach out to Squarespace Customer Care

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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