straight8 Posted June 15, 2021 Share Posted June 15, 2021 Site URL: https://straight8.net Hi, (sorry if this is wrong forum, couldn't see a tech issues one) Frequently, when I try and make updates to our website it tries for about 5 mins, then fails with: Request failed with status code 502 My internet is served over a 4G+ Router via Vodafone in the UK. It is fast and reliable with all other websites. There are no problems on non-Squarespace website we manage via HTTPS / FTP / SSH and there are no problems streaming to YouTube, using Zoom or uploading to cloud storage over the 4G uplink. The router is not the issue, as the problem persists when tethering to my mobile phone. Clearing cache / private window / changing browser doesn't help. Vodafone have assured me there is no securenet or firewall. Domain shows as connected in the SS panel with SSL enabled, as per this help guide. + none of these tips help. Any thoughts would be greatly appreciated! Cheers, Alex Mikaelangelo 1 Link to comment
tuanphan Posted June 16, 2021 Share Posted June 16, 2021 Hi. With this problem, you should contact Squarespace Customer Care, they can check backend to troubleshoot the cause. Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
Mikaelangelo Posted June 18, 2021 Share Posted June 18, 2021 Hi, I have exactly the same issue. I'm using a Gigacube from Vodafone which works great with all the other website but I have the same error message (Request failed with status code 502) when trying to upload picture or save my changes. If you have found a solution, please let me know Thanks Mika Link to comment
straight8 Posted June 21, 2021 Author Share Posted June 21, 2021 (edited) hi both, thank you - i will get in touch with Squarespace customer support and update here if i have any progress alex it happens when trying to edit any page Edited June 21, 2021 by straight8 additional info Link to comment
JanieE Posted June 23, 2021 Share Posted June 23, 2021 I have been having exactly the same problem ,also run my home internet via a 4G connection provided by Vodafone. Literally will not upload ANY picture anywhere in the site, endless 502 errors. I connected to a BT hotspot just now and it worked fine!!! Seems like a Vodafone issue...? Link to comment
CHSgt Posted June 28, 2021 Share Posted June 28, 2021 I'm another gigacube user with exactly this same issue, no picutres uploading and 502 errors everywhere. I've checked with vodafone and squarespace and they're both blaming the other. Has anyone had any joy with this? Cheers C Link to comment
jumberlin Posted July 28, 2021 Share Posted July 28, 2021 I too have this problem; I am also a Vodafone Gigacube user... Did Squarespace support ever solve the issue for you, @straight8? Link to comment
moogs_lumox Posted July 30, 2021 Share Posted July 30, 2021 On 7/28/2021 at 10:42 AM, jumberlin said: I too have this problem; I am also a Vodafone Gigacube user... Did Squarespace support ever solve the issue for you, @straight8? I have the same problem... seems to be standard issue for us on voda 4g. The only work around which i found which works for me is to activate a VPN before logging on to update or add pictures to my website. It was fine using the VPN even though i am still on 4g because squarespace thinks its a standard internet connection there is no issue. Sorry i could not be of more help but i hope this works for you. Link to comment
bockteam Posted August 22, 2021 Share Posted August 22, 2021 Hi, I got the same issue already when I try to log in. @straight8 did you get any helpful response from Squarespace? thanks, B Link to comment
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