How to prevent image cropping on product detail page on mobile devices.

Site URL: https://www.cboothandson.co.uk/cigars/p/partagas-lusitanias-cigar

Hello,

I'm hoping someone can help with an issue I'm encountering regarding product images being cropped on mobile devices when viewing the product detail page.

As you can see on the URL, all of my product images are square. When viewing the product detail page on the desktop, they remain square.

However, when viewing a product detail page on mobile, there seems to be a vertical crop happening on either side of the product image which cuts off a part of the product. I have attached a screenshot of how the product detail page looks on desktop as well as on mobile so you can see an example of how the images are being cropped.

Does anyone have a piece of CSS I can insert which will keep the images square so my customer using mobile devices can see the full-sized product image instead of a cropped version?

Thank you in advance!

18 hours ago, paul2009 said:

This appears to be a Squarespace bug and it would be worth reporting this to Squarespace Customer Care. It occurs when the Aspect Ratio is set to 1:1 and the Design is set to Carousel (in Design > Product Items).

In this configuration, the object-fit property is being changed on mobile resulting in the crop. Choosing different options will prevent this although a quick workaround may be to add the following to Design > Custom CSS. You'll need to save the changes and refresh the site before it will take effect.

.ProductItem-gallery-slides-item-image {
  object-fit: contain!important;
}

  If this helps you, please click "Like" below  ⬇️

This worked perfectly, thank you @paul2009 .

Hi there,

unfortunately I face the same problem. After I apply the code it seems to be correctet, but when I refresh the page the product pictures are cropped on the mobile version of the product pages. Any clue about how to solve it?

Best, Yorgos

Hi @Yorgos 

Is it possible for you to share your page URL?

Hi @Bilash,

Yes, ofcourse. Here it is: https://www.yorgoslaios.com/shop. You can find also a screenshot from my mobile device.

On 12/9/2023 at 5:08 PM, Yorgos said:

Hi @Bilash,

 

Yes, ofcourse. Here it is: https://www.yorgoslaios.com/shop. You can find also a screenshot from my mobile device.

 

Add this to Website Tools (under Not Linked) > Custom CSS

img.ProductItem-gallery-slides-item-image {
    object-fit: contain !important;
}

Hi @Yorgos 

Your image looks fine on my mobile and desktop devices though.