planetsprinkles Posted January 9, 2021 Share Posted January 9, 2021 Site URL: https://www.planetsprinkles.com/shop/p/out-of-this-world-subscription-box I did some searching but couldn't find any help on this subject. I've created a subscription product that is themed for every month. I would like to start shipping this out the first week of the month so they are timely (example Feb 1 shipment date on my Feb box which is themed 'love'). I only have a few subscribers right now. One subscribed on the 2nd and one subscribed on the 6th. In the backend you can "change" the subscription date but I can't actually revert it to the first. The closest that I can do right now is March 1st. I'd still like to fill subscriptions for this month up until the 15th and then have them be billed for the Feb box on the 1st. Is there a way around this - do I have to push their renewals till March and have them pay separately for Feb - it just is rather annoying that I upgraded my subscription on Squarespace - and it looks like it's not going to work as I hoped. Link to comment
Solution paul2009 Posted January 9, 2021 Solution Share Posted January 9, 2021 (edited) This is a known limitation. Subscriptions won't start on a single billing date per month, but you can manually delay each new subscription so that they become aligned after purchase. You can do this in Home > Profiles > Customers: Find and click the customer whose subscription you want to delay Click Reschedule order date Select the new renewal date Click Save Click Continue There are still known limitations with Squarespace Subscriptions, and I've documented a few of them in a post about Commerce limitations in June 2018. If you want to lobby Squarespace for improvements to subscriptions - or anything else - I recommend that you open a ticket through Customer Support because this is how they manage feature requests. Did this help? Please give feedback by clicking an icon below ⬇️ Edited July 18, 2023 by paul2009 formatting Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
sruss76 Posted January 9, 2021 Share Posted January 9, 2021 @paul2009 - just a note that the link to the Squarespace news - https://sf.digital/squarespace-news - that you have on the page (in the first paragraph) is a dead link. paul2009 1 Link to comment
paul2009 Posted January 10, 2021 Share Posted January 10, 2021 Thanks, corrected 😀 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
JWLennie Posted July 17, 2023 Share Posted July 17, 2023 Has any meaning full progress been made on this or any possible work arounds? having the same issue Link to comment
paul2009 Posted July 18, 2023 Share Posted July 18, 2023 7 hours ago, JWLennie said: Has any meaning full progress been made on this or any possible work arounds? The situation is the same as I posted in 2021. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Tesla Posted February 2 Share Posted February 2 Do I get billed immediately after subscription or it'll wait for the 14 day trial period to end? Link to comment
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