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Subscription Help? Bill Customers 1st of every month?

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Site URL: https://www.planetsprinkles.com/shop/p/out-of-this-world-subscription-box

I did some searching but couldn't find any help on this subject.

I've created a subscription product that is themed for every month. I would like to start shipping this out the first week of the month so they are timely (example Feb 1 shipment date on my Feb box which is themed 'love').

I only have a few subscribers right now. One subscribed on the 2nd and one subscribed on the 6th. In the backend you can "change" the subscription date but I can't actually revert it to the first. The closest that I can do right now is March 1st. I'd still like to fill subscriptions for this month up until the 15th and then have them be billed for the Feb box on the 1st.

Is there a way around this - do I have to push their renewals till March and have them pay separately for Feb - it just is rather annoying that I upgraded my subscription on Squarespace - and it looks like it's not going to work as I hoped.

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  • Solution

This is a known limitation. Subscriptions won't start on a single billing date per month, but you can manually delay each new subscription so that they become aligned after purchase.  You can do this in Home > Profiles > Customers:

  • Find and click the customer whose subscription you want to delay
  • Click Reschedule order date
  • Select the new renewal date
  • Click Save
  • Click Continue

There are still known limitations with Squarespace Subscriptions, and I've documented a few of them in a post about Commerce limitations in June 2018. If you want to lobby Squarespace for improvements to subscriptions - or anything else - I recommend that you open a ticket through Customer Support because this is how they manage feature requests.

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009
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About me: I'm Paul. A SQSP User for 18 yrs, I've been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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Thanks, corrected 😀

About me: I'm Paul. A SQSP User for 18 yrs, I've been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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  • 2 years later...
7 hours ago, JWLennie said:

Has any meaning full progress been made on this or any possible work arounds?

The situation is the same as I posted in 2021

About me: I'm Paul. A SQSP User for 18 yrs, I've been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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  • 6 months later...

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