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  1. Site URL: https://www.lakelandlights.co.uk/ Hi everyone, We have a commerce website and so far the commerce functionality has been fine for our needs. We are looking to expand our product ranges soon and as part of that one product range will be offered as a monthly subscription service to customers. We have spent some time looking into this and know that the functionality within SquareSpace is pretty limited i.e. you can offer monthly subscriptions but there's no way to edit billing cycles or similar. We would like to be able to set up subscriptions as follows for example: New subscriber signs up before a monthly cut off date (e.g. 24th) and is billed immediately and receives that month's subscription in the post straight away. Thereafter they go onto a monthly billing cycle billed on the 1st of every month and receive their monthly box 2-3 days after. Those joining after the cut off date will be billed immediately but receive next month's subscription box and go onto the monthly billing cycle in the following month. This is ideal for us as it would allow us to manage stock and inventory on a monthly basis with subscription packages being posted out on one set monthly date for the most part (2-3rd of a month). Am I definitely right in saying that SquareSpace does not offer any of this functionality right now? I assume our only option with the current functionality is to receive monthly subscribers ad hoc and post out on different dates each month depending on when they subscribed? As an extreme example, say we had 1,000 subscribers all spread equally in when they signed up over a month meaning we'd be shipping out 33 subscription products each day. This has the potential to be extremely labour intensive if subscriber numbers do grow. Especially if subscription reporting within SquareSpace is relatively limited (which we understand it is). Has anyone had any experience with this situation? We have had a look at external services such as Subbly but they are not very clear in how they'd work if we're honest. We have also looked into potentially having the entire commerce side of our website set up through Shopify, to access the functionality available through apps there, but we'd lose our SquareSpace customer accounts (of which we have many). Do you think we could offer something along the lines of: Subscriber joins between 1-14th of each month - their subscription product will be sent on the 15th Subscriber joins between 15th - end of each month - their subscription product will be sent out on last day of the month This would put things into two monthly shipments BUT our monthly box ends up going out late in a month to subscribers - e.g. our July box goes out end July and ends up being received early August. We'd appreciate any advice we can receive on this as we obviously need to choose an option and stick with as swapping over to something else later in the day won't work for existing subscribers. Many thanks James
  2. Hi! I'm trying to figure out the best way to send automated messages to active recurring customers. I will be selling one product, either as a single purchase product or as a subscription. Within Squarespace I have created two products as it seems the only way to give customer the choice between a subscription or a single purchase. I want to send automated e-mails to customers who are on active recurring plans (so not to people who cancelled already). Does anyone have any tips on how to do this? With the Squarespace automations, it is possible to send e-mails to people who have purchased the subscription (as I just created 2 different products), however, I wouldn't be able to filter out people who have already cancelled. Or any tips on other platforms that could do the same? I have been looking at Mailchimp, but I wouldn't know how to create an active subscriber field... Thanks!
  3. Hey there, I'm currently building a website for a weekly meal subscription service on Squarespace and have a few questions regarding the subscription feature: 1. will it be easy for customers to skip a week or pause their subscriptions? 2. will it be possible to combine different purchasing options for one product (one time only, subscription)? 3. in the back end, will I easily be able to access the number of actual orders I have to complete every week? Thanks in advance for your help - any tips will be greatly appreciated. Eleonore
  4. Hello, I'm trying to figure out a clean solution to enabling a pay-per-view + subscription option for online video content. We're looking to include webinars and teaching videos on our website, and I'm wondering if anyone has found a clean way of enabling visitors to either a) pay-per-view or b) create a subscription to access video content. I've found a few outside platforms, but they appear to be quite costly, and we'd like a clean integration into the Squarespace site. Any suggestions would be much appreciated!
  5. Site URL: http://www.runtobeer.ca Am I missing something or is Squarespace missing an obvious way to manage subscription products and customers? There is no list of active subscriptions? There is no way to get customers who subscribed to a product on an email list. You can export a product but have to manually edit out the duplicate orders for each month and find the cancellations. There is no way to even see how many subscriptions are sold? Or cancelled? Does anyone have any work arounds or can suggest another platform to use that integrates and better manages this?
  6. Hello, If my website is going to offer a monthly subscription that allows customers to subscribe and receive cupcakes once a month, how would I track the orders of the cupcakes I sent out monthly? I understand Squarespace will send notifications of customer subscription renewals but what about the cupcakes I send out to each subscribed customer monthly? Will it have to be tracked manually?
  7. Hello, I would like to check, if a subscription is enabled on a product with variants, will the customers be able to change the variant during the next billing cycle? Or will it only be for the variant they subscribed to?
  8. Hello It looks as if you can't give customers the option to choose either a one-time purchase or subscription options for the same product - am I missing something? Not sure why Squarespace wouldn't allow both, seems like a no-brainer. If i'm not missing something and it actually is impossible, is there a workaround? Any advice and help appreciated. Cheers
  9. Site URL: http://islandcoffeenz.com Dear squarespace brains, My issue: my customer is selling coffee online and has commerce set up and rolling. We have now added a Subscription product for a weekly coffee delivery (and want to add bi-weekly and monthly options). I don't see how to add an account management button to the top level navigation, and in fact no way for the customer or store to manage their subscription based products, what am I missing? Site was created in 7.0 Brine template, so ideally hoping for a work around within that, prefer not to have to rebuild the site in newer version, but very important that customers can manage their subscription products and pause/cancel. thank you so much kindest Vibeke
  10. I am looking to develop an app that users can subscribe to use. I was hoping to create a subscription product on Squarespace (SS) where the user subscribes, creates a login and then accesses the member area - this could then be a landing page that redirects to the app that sits on its own server. Do you know if there is any way, we could make it so the app only opens to traffic that comes from the members area on SS. Otherwise, a user could simply subscribe for one month, access the app, favourite the url and then come back to it whenever they like without subscribing. Thanks so much Smiles,, Jo
  11. How do I create a "Subscribe Here" page and how do I save the customer info. For example, I am going to post videos on my website and ask subscribers to subscribe to get early access via email. Can this be offered via Square or do I need a 3rd party app? Scott
  12. Site URL: https://www.huffkins.com/ Is there a way to add multiple subscription options in a drop down list for one product. For example, if we want to offer the choice of either 3 months, 6 months or 12 months on one particular product. Is it doable? Or would we need to add each subscription option as a separate product, so Product 1 (3 months), Product 1 (6 months) etc? Thanks!
  13. Site URL: http://Bitcoin-Trend-Trader.com I have a custom PayPal button that enables customers to buy subscriptions to my indicators. The CSS code is injecting the button at the very bottom of every footer. I need to resize and re-position this button. I am not have any problems with the functionality of the button, only it size and position. I asked PayPal for support and was informed it was a Squarespace problem. I asked Squarespace for support and was told it was my problem. I went on "Hire an expert," and was told my job was too small to be bothered with. One developer suggested I ask for assistance on this forum. Glad to pay someone for the 30 minutes that will probably take. If you would rather have a free subscription to my technical indicators for trading Bitcoin, I would be glad to provide that to you. Thanks for any help or suggestions, Michael
  14. Hi, I`m starting a business where I´m offering software to manage certain business, the software is accessed through any browser and the idea is to require a monthly payment to keep having access to the product (I wouldn't be delivering a new product each month). After viewing the options offered by Squarespace I think the option of "Subscription products" is the thing that comes the closest to what I need, but in the page where it's described it doesn't mention selling software anywhere. So I was wondering if this is the correct use of that product. Also if this product is indeed what I need, I was wondering if there's any API or something that I could use to access the data showing which customers paid and which customers didn't, to connect it to my MYSQL database and automatize the whole thing. Thank you in advance.
  15. I am trying to set-up my store to offer both unitary sales and a subscription option (buy every 2 months) for most of my products. It seems like I can only do one or the other, not both under same product item, which is super frustrating. Ideally, I don't want to have to duplicate my product list and have the subscription option separate. Am I missing something? Is there a workaround? Would really appreciate any insight!
  16. There are some serious failings of the Subscription service that need to be addressed by the developers. I attempted to contact the support chat team, but I was blown off with a "we'll bring that up to the developers". ...I'm in I.T., and that means "go away" in polite speak. Yes, this is a bit of a rant but I hope someone from the development team spends two seconds reading it and fixing it. Let's start with the lack of data transparency specific to subscriptions. There is no way to obtain an export of any of the subscription data. Not through the products export, not through the profiles export. At least with the products export, you can look for the sku and the purchase date to know when the subscription was initiated, but there is no method to determine renewal nor cancellation of the subscription. Well, that is not 100% true, you receive an email, but since the order number that was canceled is not included in the email notice, just the subscribers email address, you have no way to determining what order was canceled; especially since they might be subscribed multiple times to multiple items. The User export is even worse. "Subscriber Since" is blank for everybody, even if they are a subscriber. The data is simply not available export, even though it is listed in the csv file; this was stated by the support agent. Even if it were, the table is not constructed in a manner that lets you determine what they subscribed to, how many subscriptions they have, and most importantly, if they canceled (any of) those subscriptions. I am expecting to have hundreds of subscribers through my website, and per their chat support representative, the only manner I have of determining any of that data is to walk through each persons profile on their website, look to see if they have any recurring charges deep into their profile, then go into there to determine the status of said subscription. ...so I'll need to have me and/or my staff spend hours upon hours per day looking for updates to the subscriptions we will be selling through a web GUI, and then manually update external spreadsheets to keep track of what we own to whom. I am sorry, but that is a completely unusable product. How in the h*** are we expected to run a business in that manner? So, for any dev's still reading this, here is how to fix this issue. Write code to generate the following csv report specific to subscriptions: Order ID, so we can cross-reference the purchase to the orders csv export. Customer email Customer first name Customer last name subscription product ordered - lineitem sku subscription product ordered - product description date/time this Order ID was initially ordered date/time this Order ID was last renewed date/time this Order ID was canceled The usual shipping data always included in export reports Each line in the export should use the Order Number as the primary key to let a single customer have multiple subscriptions listed and tracked separately. Without this report, it is impossible to use the subscription model on SquareSpace because it is impossible to feasibly track all the customer & sales data through your web interface. Provide this report and we can easily automate our entire subscription model in the store. Fail to provide it and your subscription product is pretty much useless as it does not give us a means of determining who our customers are, what we owe them, and if they are no longer paying for our services.
  17. I have some short-term programs that clients will be required to pay in full for up front so I made these Packages. I also have some longer-term programs that I would like to be able to allow clients to pay over time or at least break the payment in two. 1). If I set the the longer-term programs up as an Acuity "Package", it seems the only choice for multiple payments is to require a deposit. So if I require 50% up front, when and how does the other 50% get paid? 2) If I set up the longer-term programs up as an Acuity "Subscription", it looks like I can choose "monthly" billing as an option. Am I reading right that Paypal does not allow this, only Stripe and Square?
  18. Site URL: https://www.hillside.solutions/compostclub My problem: Whenever someone stops paying us their monthly subscription product fee, they still have access to a private, password protected page we created to provide them subscription related info. If I migrate the password protected page over to a free members area, the same issue exists. If I make it a paid members area, they're charged twice. Unless I migrate all customers over to the new platform, but then I lose my various subscription product variances. The solution I'm looking for: Is there a way to couple active subscription products customers with a members area? Meaning, when they cancel their subscription product, they lose access to the member area?
  19. I am setting up subscription products, but am wondering if each month if it will just charge the product fee or also their shipping charge that they chose on their original transaction? An example would be the subscription is $50 and they chose $12 shipping to make their first payment $72, on their automatic payment the following month, would it charge just the $50 or the full $72?
  20. I am setting up a website for a client, and she's interested in creating a paywall for online videos - including payment options both as payment per video and also as member subscription. Second, she's interested in requiring payment for event registration. Essentially she's looking for new ways to offer her teaching and training, and offering her courses online seems like a smart ways to allow her to widen her audience. On Squarespace, how can I: 1) set up a paywall for individual video content? (we can use vimeo or youtube, or other video platforms as needed -- also has anyone used Zype to set up this paywall on a per video basis?) 2) offer a subscription service to unlock all video content (I saw Memberspace and Podia might be good options here?) 3) require payment for event registration Thanks for your help and suggestions here!
  21. Site URL: https://www.popomafoods.com Is there a way to add product subscription as an option to a product page? The built-in Squarespace subscription functionality makes it the only option for a product. ideally, we would like to do “Buy-now” or “subscribe and save” thank you for any help you can provide!
  22. Site URL: https://www.tristarbincleaning.com We use SS commerce for home services. We have ONE "item" that people can purchase, but several subscription products. It works really well. The bones of this system is good. The biggest problems: If somebody's credit card gets compromised or expires, they have to update their card. Good luck. So far we have had exactly TWO customers over 7months pull this off successfully. Everyone else updates the card in their account (NOT in their subscription) and the end result is that the subscription gets cancelled 10 days later. SS does not make this process clear and we are losing customers because of it. We cannot change prices on subscriptions. Say we want to lower our subscription price to beat a competitor. Can't do it. Well, you can, but you have to cancel everybody's subscription and then entice them to re-subscribe. You should NEVER force somebody to cancel their account o change the price. Think what would happen if Netflix cancelled everybody's account when they raised the subscription price. Does anyone have any suggestions about how to work around these? SS is zero help. They respond that this is the way the system is designed and if we want we can enter a feature request. (done and done, no response…)
  23. It would be really useful to be able to view a dashboard/overview of active subscriptions. We sell products on one SKU and the same product under subscriptions that has a differing SKU, this makes the SS inventory function completely useless for us and we need to be able to, at a glance, account for upcoming subscriptions.
  24. Site URL: https://pomegranate-badger-p3wd.squarespace.com/ I'm trying to make a custom checkout process that has this flow, similar to this site: https://www.offscreenmag.com/buy/issues 1. select product, tap next 2. select subscription option, tap next 3. fill out checkout details, 4. purchase I'm currently using Shopify's "Buy Button" option as a code block in a SS page. But this is very limiting. I also tried using Squarespaces checkout feature, but their Support Team confirmed currently there is no way to purchase a product and subscription in the same checkout experience. Would anyone have any recommendation or ideas on customizing the checkout to mirror a similar checkout experience? @bangank36, @tuanphan, @creedon
  25. I'm trying to offer my clients the option to pay for a service upfront or in monthly instalments. Is it possible to only apply a subscription to a variant rather than the product as a whole?
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