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  1. Hello It looks as if you can't give customers the option to choose either a one-time purchase or subscription options for the same product - am I missing something? Not sure why Squarespace wouldn't allow both, seems like a no-brainer. If i'm not missing something and it actually is impossible, is there a workaround? Any advice and help appreciated. Cheers
  2. Site URL: https://www.planetsprinkles.com/shop/p/out-of-this-world-subscription-box I did some searching but couldn't find any help on this subject. I've created a subscription product that is themed for every month. I would like to start shipping this out the first week of the month so they are timely (example Feb 1 shipment date on my Feb box which is themed 'love'). I only have a few subscribers right now. One subscribed on the 2nd and one subscribed on the 6th. In the backend you can "change" the subscription date but I can't actually revert it to the first. The closest that I
  3. Site URL: https://www.sewncompany.com/patron/exn8it9ykoj487mtkb6p5fpb4q0fzf Hello! I have four subscription tiers on my site akin to a Patreon. I have subscribers who want to upgrade to the next tier but currently all I know how to do is tell them to cancel their current subscription and subscribe to a new tier. This is clunky and forces people to pay more than they should. I can also refund them for the month before they subscribe to the next tier but that is also time consuming and clunky. Is there an easy way to allow for subscribers to upgrade without all this hassle? Thank you for
  4. Site URL: https://www.breadofleaven.co.uk Is there a way to create an inventory for subscription products, so they can be marked as sold out? At the moment I manage bread subscriptions manually through a contact form - I'd like to add the subscription option to my shop page, but I can't see a way of creating a finite inventory number for a subscription product. And it needs to be finite - there is only so much bread I can bake! Thanks for any advice.
  5. Site URL: https://www.storypirates.com Hello! We are having a very specific issue with a client's commerce and wondering if anything like this has happened to anyone else/if anyone has advice. Almost a year ago, we set up a yearly subscription using Squarespace Commerce. Obviously, lots has changed this year and we found ourselves moving the subscription completely online and needing a lot more functionality, so we imported all of our subscribers to memberspace. We are now going through to cancel the initial accounts set up on our squarespace commerce. To do so, I'm going into Commerce,
  6. Site URL: https://www.bloomboxus.com/subscribe I am selling microgreen subscription boxes in which I send customers seeds to grow every three months. During checkout, I have customers fill out a form in which they choose 3 seeds they would wish to grow. I would like customers to be able to edit the form and change their seeds if they would like to every 3 months, how can I accomplish this?
  7. Is there a code that can be used to allow this feature to work on after sales to drive more customers to site and mailing list? What I want is when a customer has bought a product from us, they will receive and email saying refer a freind and you and your friend can get a %discount on their next purchase. The link will send them back to our site, where their friend will subscribe. Once that happens both will receive a discount code. is there a code out there to make this work.
  8. Greetings everyone, I sell digital marketing services on my store many of which are subscription based. Is there a way to allow customers to add multiple subscriptions to cart and checkout only once rather than using the "express checkout" every time they wish to purchase a subscription? The current experience requires the customer to go through the checkout experience multiple times if they wish to purchase multiple subscription plans. Cheers
  9. Hi! Could anyone please recommend the best integrating Gated Content / Digital Membership PlugIn? I am currently using Memberspace and feel like the integration is not as tight as I'd like. I have to turn off Customer Log In functionality in order for it to work meaning that my non-members can't log into the site which sucks. Also, I have more physical subscriptions than digital only subscriptions right now and intend to keep growing that way. Lastly, my physical subscriptions include access to a gated section of my site. I'm really just looking for a solution that integrates better with
  10. Site URL: https://weddingvideopro.ro Hello guys, hope you all have a nice day! I have a little problem and dont know how to solve. I want just the "first name" field, so i want to delete somehow "second name" field. but i have no idee how. Can you, awesome human beings, help me? Thanks!
  11. Site URL: https://www.uncutstems.co.uk/ Hi, I'm wondering if anyone knows a clever way to edit the subscription description under a product. My product is delivered once a fortnight from March-November, a total of 20 payments, but the description looks like it would be 40 payments. Is there some clever coding I can use to change this that anyone knows of? It would be so much clearer if it said 'Every two weeks for 9 months' or something (anything!) else. thanks, Vicki
  12. Site URL: https://www.huffkins.com/ Is there a way to add multiple subscription options in a drop down list for one product. For example, if we want to offer the choice of either 3 months, 6 months or 12 months on one particular product. Is it doable? Or would we need to add each subscription option as a separate product, so Product 1 (3 months), Product 1 (6 months) etc? Thanks!
  13. Can’t seem to find this answer anywhere... Are Customers Who Subscribe for Multiple Months Charged Shipping Each Month when their subscription renews? Let’s say they subscribe for 6 or 12 months and pay for 6 or 12 months at once. Shipping is charged once at the time of payment. But I just want to verify. Does shipping get re-charged again each month for the remainder of the 5 or 11 months?
  14. Site URL: http://www.runtobeer.ca Am I missing something or is Squarespace missing an obvious way to manage subscription products and customers? There is no list of active subscriptions? There is no way to get customers who subscribed to a product on an email list. You can export a product but have to manually edit out the duplicate orders for each month and find the cancellations. There is no way to even see how many subscriptions are sold? Or cancelled? Does anyone have any work arounds or can suggest another platform to use that integrates and better manages this?
  15. Site URL: https://gamestogosocal.com Hi Everyone! I am really really struggling with my site. My business is rental based, I rent out games for events, but in addition to giant games, I rent out tabletop games as well. I am expanding my business to allow rentals of board games across the US via shipping and returning. These are my issues, and I can't seem to find a solution that can cover everything. I even tried going to Shopify because they have the apps I need, but their site customization is so limited, it doesn't seem worth it. Here are the features I am looking for, I c
  16. Hi there, Had a good chat with support this morning but I wanted to post the summary here for further attention. We launched our new site last month which includes services as monthly subscriptions. Turns out that, when a customer cancels, we must manually change their subscription status to pending or some other status in order to generate/export a list of active subscriptions to fill at the next fulfillment date. That we must do that manually is clumsy at best. Should a cancellation email get missed/ not get to us, we still would process that order for the next month's fulfil
  17. Site URL: https://www.herpower.community/join I have service subscription products (annual memberships). They are structured as annual plans but to be billed 2 times a year, one at signup and one 6 months later. I do NOT want to encourage / allow the customer to cancel the 2nd payment. Thus, I would like to remove one sentence from the subscription payment page. "You can cancel your subscription at any time on your account." Is there a way to do that?
  18. Hello, I have found the subscription product Squarespace offers does not match our business model, so I am migrating my customers to a new subscription base back end site. This new site uses Stripe as well and is will to do the migration. I will have to manual cancel all of my current customers subscriptions in Squarespace. Does this cancellation cause member data to be deleted out of Stripe? (i.e. the customer ID, credit card, etc) https://forum.squarespace.com/profile/632-paul2009/ See you have posted about subscriptions in the past. Could you help me here?
  19. Hi! I am migrating my website from Squarespace to Shopify. I primarily sell a subscription product. Since I will be uploading my subscription customers to Shopify, I want to cancel their subscriptions in Squarespace (so they are not billed twice). However, when I go to cancel a customer's subscription in Squarespace, the customer is automatically notified. I do not want to notify my customers. Since my service will remain live, just the website will be hosted through Shopify, it will be a really bad user experience if they are notified that their subscription is cancelled. Any thoughts on
  20. Site URL: https://www.200f2.ca Just found this out. Subscriptions on 7.0 are not portable to 7.1. Once your new site on 7.1 is ready to launch, you must (1) buy a new subscription on 7.1, annually, of course, to get the discount, (2) redirect your domains, etc, from your 7.0 site, (3) cancel your subscription on your 7.0 account, (4) delete your old 7.0 site, and then (5) request a refund, since at step (3) you were told no refund would be provided for cancelled subscriptions. I've been a SquareSpace user for 3 years or so and have multiple sites with them. Just went through this
  21. Site URL: https://www.funicularmagazine.com/shop/funicular-infinite Hello, I'm hoping someone can help me because I may have just screwed myself big time. I'm an editor of a literary magazine and our team decided that instead of selling traditional subscriptions that require manual renewals each year, we would move to using Squarespace subscription products to streamline the whole process. The problem we're having is that we were under the assumption that the date customers are charged was tied to when the product was posted, not when the person ordered. To explain further, we release
  22. Site URL: https://www.paularowan.com/payment-plan Hi Everyone, Not sure if anyone out there can help me get the right custom code for changing the wording of a subscription product price. The Squarespace default is "X every month for x months" and I am looking to change it to "X per month for X months" Any ideas? Thanks!
  23. Site URL: https://www.lakelandlights.co.uk/ Hi everyone, We have a commerce website and so far the commerce functionality has been fine for our needs. We are looking to expand our product ranges soon and as part of that one product range will be offered as a monthly subscription service to customers. We have spent some time looking into this and know that the functionality within SquareSpace is pretty limited i.e. you can offer monthly subscriptions but there's no way to edit billing cycles or similar. We would like to be able to set up subscriptions as follows for example:
  24. Site URL: https://www.northcotebakeshop.com.au PRODUCT SUBSCRIPTIONS Hi there ... I have a clients bakery site where they sell bread, milk, eggs etc on weekly subscription, however people aren't able to add multiple items to a cart for subscription (like you do when standard shopping) Has anyone done a work around for being able to add multiple subscription products to a cart then subscribing/checking out? ie. adding 1 baguette, 1 seed loaf, 1 liter of milk per week.. ..otherwise as separate subscriptions they pay 3x shipping per week
  25. Hi- I'm an independent fitness instructor looking to integrate livestreaming on my website. Ideally, I'd like it to have a paywall. From what I've gathered so far, I'll probably need a developer, but I'm not sure where to look for one. Hoping someone could point me in the right direction. Thanks!
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