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  1. There are some serious failings of the Subscription service that need to be addressed by the developers. I attempted to contact the support chat team, but I was blown off with a "we'll bring that up to the developers". ...I'm in I.T., and that means "go away" in polite speak. Yes, this is a bit of a rant but I hope someone from the development team spends two seconds reading it and fixing it. Let's start with the lack of data transparency specific to subscriptions. There is no way to obtain an export of any of the subscription data. Not through the products export, not through the
  2. Hello It looks as if you can't give customers the option to choose either a one-time purchase or subscription options for the same product - am I missing something? Not sure why Squarespace wouldn't allow both, seems like a no-brainer. If i'm not missing something and it actually is impossible, is there a workaround? Any advice and help appreciated. Cheers
  3. I have some short-term programs that clients will be required to pay in full for up front so I made these Packages. I also have some longer-term programs that I would like to be able to allow clients to pay over time or at least break the payment in two. 1). If I set the the longer-term programs up as an Acuity "Package", it seems the only choice for multiple payments is to require a deposit. So if I require 50% up front, when and how does the other 50% get paid? 2) If I set up the longer-term programs up as an Acuity "Subscription", it looks like I can choose "monthly" bi
  4. Hello, I'm trying to figure out a clean solution to enabling a pay-per-view + subscription option for online video content. We're looking to include webinars and teaching videos on our website, and I'm wondering if anyone has found a clean way of enabling visitors to either a) pay-per-view or b) create a subscription to access video content. I've found a few outside platforms, but they appear to be quite costly, and we'd like a clean integration into the Squarespace site. Any suggestions would be much appreciated!
  5. Site URL: https://www.hillside.solutions/compostclub My problem: Whenever someone stops paying us their monthly subscription product fee, they still have access to a private, password protected page we created to provide them subscription related info. If I migrate the password protected page over to a free members area, the same issue exists. If I make it a paid members area, they're charged twice. Unless I migrate all customers over to the new platform, but then I lose my various subscription product variances. The solution I'm looking for: Is there a w
  6. I am setting up subscription products, but am wondering if each month if it will just charge the product fee or also their shipping charge that they chose on their original transaction? An example would be the subscription is $50 and they chose $12 shipping to make their first payment $72, on their automatic payment the following month, would it charge just the $50 or the full $72?
  7. I am setting up a website for a client, and she's interested in creating a paywall for online videos - including payment options both as payment per video and also as member subscription. Second, she's interested in requiring payment for event registration. Essentially she's looking for new ways to offer her teaching and training, and offering her courses online seems like a smart ways to allow her to widen her audience. On Squarespace, how can I: 1) set up a paywall for individual video content? (we can use vimeo or youtube, or other video platforms as needed -- also has anyone us
  8. Site URL: https://www.popomafoods.com Is there a way to add product subscription as an option to a product page? The built-in Squarespace subscription functionality makes it the only option for a product. ideally, we would like to do “Buy-now” or “subscribe and save” thank you for any help you can provide!
  9. Site URL: https://www.tristarbincleaning.com We use SS commerce for home services. We have ONE "item" that people can purchase, but several subscription products. It works really well. The bones of this system is good. The biggest problems: If somebody's credit card gets compromised or expires, they have to update their card. Good luck. So far we have had exactly TWO customers over 7months pull this off successfully. Everyone else updates the card in their account (NOT in their subscription) and the end result is that the subscription gets cancelled 10 days later. SS does not make
  10. It would be really useful to be able to view a dashboard/overview of active subscriptions. We sell products on one SKU and the same product under subscriptions that has a differing SKU, this makes the SS inventory function completely useless for us and we need to be able to, at a glance, account for upcoming subscriptions.
  11. I am trying to set-up my store to offer both unitary sales and a subscription option (buy every 2 months) for most of my products. It seems like I can only do one or the other, not both under same product item, which is super frustrating. Ideally, I don't want to have to duplicate my product list and have the subscription option separate. Am I missing something? Is there a workaround? Would really appreciate any insight!
  12. Site URL: https://pomegranate-badger-p3wd.squarespace.com/ I'm trying to make a custom checkout process that has this flow, similar to this site: https://www.offscreenmag.com/buy/issues 1. select product, tap next 2. select subscription option, tap next 3. fill out checkout details, 4. purchase I'm currently using Shopify's "Buy Button" option as a code block in a SS page. But this is very limiting. I also tried using Squarespaces checkout feature, but their Support Team confirmed currently there is no way to purchase a product and subscription in the same c
  13. Site URL: http://drinkdroplet.com Squarespace— We just need a native function that allows customers to choose either a one-time purchase or a subscription on the same product page. Currently, we have to list subscriptions and one-time purchases separately, and any marketer can tell you that this leads to less conversions. This needs to be incorporated into your next updates for the commerce site. Those of us who subscribe to and develop for sites on your Advanced Commerce plans are paying extra to be able to use subscriptions and this function alone shows that Squarespace Commerc
  14. I'm trying to offer my clients the option to pay for a service upfront or in monthly instalments. Is it possible to only apply a subscription to a variant rather than the product as a whole?
  15. Site URL: https://johnnysfresh.com I've just built a site for a Produce company that is selling subscriptions to a weekly produce box delivery. Essentially, you choose your town (as a variant) which will then guide what day we will deliver your box. Since it's a weekly subscription to a specific town, we'd like to put a limit on the number of boxes we can handle within that town. For exactly, we can currently handle doing about 100 deliveries within a day. We plan to scale up carefully, but we're stuck in the fact that the subscription makes the quantity unlimited. In our preliminary o
  16. Site URL: https://www.huffkins.com/ Is there a way to add multiple subscription options in a drop down list for one product. For example, if we want to offer the choice of either 3 months, 6 months or 12 months on one particular product. Is it doable? Or would we need to add each subscription option as a separate product, so Product 1 (3 months), Product 1 (6 months) etc? Thanks!
  17. Hi all. I run a fitness website where clients in my area sign up for outdoor fitness classes. We charge a recurring monthly fee and a per class fee. So if a client books zero classes in a month they are charged $20. 1 class: $20 + $8. 4 classes: $20 + ($8 x 4). Etc. I am unsure of how to do this (or even if I can do this) in the new squarespace site that were building. Does anyone know of a way to charge a recurring monthly fee (which occurs monthly obviously) as well as a per class fee via the appointment-setter for each class an individual schedules. Please do not just
  18. Site URL: https://www.natuswellness.com Hello, We are trying to setup a subscription that requires an additional up-front fee for the first installment. I know this is possible in Stripe, but I dont see how this is possible in Squarespace Advanced Commerce. To illustrate what we are trying to do: - Month 1 = $200 (regular price of $100 + an additional $100 for an initial consultation) - Month 2 through X = $100 Another option would be to bundle two products and only offer the bundle: - Product 1 = $100 for an initial consultation (1 time charge) -
  19. Site URL: https://www.yourfitmatecoach.com hello I have a subscription product managed via the ecom package. I am trying to stop customers to cancel their subscription without telling us. At the moment, they can simply access their account and unsubscribe. I have hidden the login access from our website, but they can still do it by clicking on a link in the confirmation order email. I can't disable the customer account access and I can't remove the unsubscription link from the account I am trying to stop them accessing their account. Would you have a way
  20. Site URL: https://www.funicularmagazine.com/shop/funicular-infinite Hello, I'm hoping someone can help me because I may have just screwed myself big time. I'm an editor of a literary magazine and our team decided that instead of selling traditional subscriptions that require manual renewals each year, we would move to using Squarespace subscription products to streamline the whole process. The problem we're having is that we were under the assumption that the date customers are charged was tied to when the product was posted, not when the person ordered. To explain further, we release
  21. Site URL: http://www.littleloaves.je Afternoon, I offer a Monthly subscription which is currently not visible on the website as I am not taking new subscribers currently. I need to figure out out of the numerous orders that I have, which are subscriptions and which are not in a non time consuming way. Does anyone know a way of doing this as at the moment I just have a long list of orders, some of which are subscriptions and many others are non-subscription orders. Thanks in advance!
  22. I'm at a loss! My company sells a subscription product and I want to be able to charge recurring customers on the same day each month (instead of just one month from their initial sign up). Squarespace doesn't offer this feature. Are there any customizations I can use?
  23. Hi all I've just signed up to start my build this evening, moving from Wix, and think I may have hit a snag. But, before throwing in the towel I wanted to ask if there's a workaround. I sell online mock tests for school exams. The tests are built in third party software which is embedded in an iFrame. Customers subscribe monthly to have access. Essentially I need to setup a subscription which gives subscribed customers access to certain pages on my site. All fairly straight forward, however, I just read that subscriptions are not permitted for digital products, which I su
  24. I'd like to get ideas for creating membership sites either with member areas or memberspace. Could you add a link to any you've created? Thanks
  25. I only have a paypal account and a debit card. How can I pay for a subscription?
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