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Found 21 results

  1. Site URL: https://www.lakelandlights.co.uk/ Hi everyone, We have a commerce website and so far the commerce functionality has been fine for our needs. We are looking to expand our product ranges soon and as part of that one product range will be offered as a monthly subscription service to customers. We have spent some time looking into this and know that the functionality within SquareSpace is pretty limited i.e. you can offer monthly subscriptions but there's no way to edit billing cycles or similar. We would like to be able to set up subscriptions as follows for example: New subscriber signs up before a monthly cut off date (e.g. 24th) and is billed immediately and receives that month's subscription in the post straight away. Thereafter they go onto a monthly billing cycle billed on the 1st of every month and receive their monthly box 2-3 days after. Those joining after the cut off date will be billed immediately but receive next month's subscription box and go onto the monthly billing cycle in the following month. This is ideal for us as it would allow us to manage stock and inventory on a monthly basis with subscription packages being posted out on one set monthly date for the most part (2-3rd of a month). Am I definitely right in saying that SquareSpace does not offer any of this functionality right now? I assume our only option with the current functionality is to receive monthly subscribers ad hoc and post out on different dates each month depending on when they subscribed? As an extreme example, say we had 1,000 subscribers all spread equally in when they signed up over a month meaning we'd be shipping out 33 subscription products each day. This has the potential to be extremely labour intensive if subscriber numbers do grow. Especially if subscription reporting within SquareSpace is relatively limited (which we understand it is). Has anyone had any experience with this situation? We have had a look at external services such as Subbly but they are not very clear in how they'd work if we're honest. We have also looked into potentially having the entire commerce side of our website set up through Shopify, to access the functionality available through apps there, but we'd lose our SquareSpace customer accounts (of which we have many). Do you think we could offer something along the lines of: Subscriber joins between 1-14th of each month - their subscription product will be sent on the 15th Subscriber joins between 15th - end of each month - their subscription product will be sent out on last day of the month This would put things into two monthly shipments BUT our monthly box ends up going out late in a month to subscribers - e.g. our July box goes out end July and ends up being received early August. We'd appreciate any advice we can receive on this as we obviously need to choose an option and stick with as swapping over to something else later in the day won't work for existing subscribers. Many thanks James
  2. Site URL: https://www.northcotebakeshop.com.au PRODUCT SUBSCRIPTIONS Hi there ... I have a clients bakery site where they sell bread, milk, eggs etc on weekly subscription, however people aren't able to add multiple items to a cart for subscription (like you do when standard shopping) Has anyone done a work around for being able to add multiple subscription products to a cart then subscribing/checking out? ie. adding 1 baguette, 1 seed loaf, 1 liter of milk per week.. ..otherwise as separate subscriptions they pay 3x shipping per week
  3. Hi- I'm an independent fitness instructor looking to integrate livestreaming on my website. Ideally, I'd like it to have a paywall. From what I've gathered so far, I'll probably need a developer, but I'm not sure where to look for one. Hoping someone could point me in the right direction. Thanks!
  4. Site URL: https://www.mylittlemagicshop.com/ Right now, I have two promo codes out there trying to provide free shipping on non-subscription AND subscription orders over $19 and free shipping on the first month of subscription orders. I have to put this second one in because I am doing a Groupon where the customer receives a promo code that reduces their total to $0 and because that is under $19 they would get charged shipping which I do not want. This alleviates that. The issue is it's not working the way I want. In theory, you would think that these codes would allow for anything over $19 non-subscription to be free shipping as well the first month's payment on subscriptions, right? Well, that's not what's happening. This code is making anything on the site (I'm guessing any first order of the customer regardless if it's a subscription, free shipping. Meaning you can put a $2 crystal in your cart and it's free shipping. That's no bueno. So just to recap, now I have the following: Free Shipping on all payments over $19 Free Shipping on the first payment This is causing no shipping to be charged on the site unless it is a repeat customer. I think something is weird with the first payment. It is not limiting to just subscription products. Also, there is no option for shipping promotions only on subscriptions, there is only the option of all payments, first month or exclude subscriptions. Ideally, I would like to have free shipping on all subscription products AND free shipping on non-subscription orders over $25. I can't figure out how to achieve this. Can someone help? Has someone figured out how to give free shipping just on subscription products? Or how to exclude shipping charges from subscription products?
  5. I am setting up an online store for my site. I am a small, subscription-based service. When I add a product and change it to a subscription product the ability to change inventory goes away. I want to limit the number of subscriptions coming in so I do not get overwhelmed. How do I set the number of subscriptions I am able to fulfill?
  6. Hi! I am migrating my website from Squarespace to Shopify. I primarily sell a subscription product. Since I will be uploading my subscription customers to Shopify, I want to cancel their subscriptions in Squarespace (so they are not billed twice). However, when I go to cancel a customer's subscription in Squarespace, the customer is automatically notified. I do not want to notify my customers. Since my service will remain live, just the website will be hosted through Shopify, it will be a really bad user experience if they are notified that their subscription is cancelled. Any thoughts on a workaround for this? One idea that I had is that I assume that if deactivate/cancel my Squarespace site, then the active subscriptions will automatically be cancelled. Will customers be notified in this instance that their subscription is cancelled? Thanks for your help!
  7. Hi! Could anyone please recommend the best integrating Gated Content / Digital Membership PlugIn? I am currently using Memberspace and feel like the integration is not as tight as I'd like. I have to turn off Customer Log In functionality in order for it to work meaning that my non-members can't log into the site which sucks. Also, I have more physical subscriptions than digital only subscriptions right now and intend to keep growing that way. Lastly, my physical subscriptions include access to a gated section of my site. I'm really just looking for a solution that integrates better with Squarespace and Shipstation as I scale. I would appreciate any other membership sites or gated portal plug ins you guys use that you love. Thank you!!
  8. Hello, I'm trying to figure out a clean solution to enabling a pay-per-view + subscription option for online video content. We're looking to include webinars and teaching videos on our website, and I'm wondering if anyone has found a clean way of enabling visitors to either a) pay-per-view or b) create a subscription to access video content. I've found a few outside platforms, but they appear to be quite costly, and we'd like a clean integration into the Squarespace site. Any suggestions would be much appreciated!
  9. I am setting up a website for a client, and she's interested in creating a paywall for online videos - including payment options both as payment per video and also as member subscription. Second, she's interested in requiring payment for event registration. Essentially she's looking for new ways to offer her teaching and training, and offering her courses online seems like a smart ways to allow her to widen her audience. On Squarespace, how can I: 1) set up a paywall for individual video content? (we can use vimeo or youtube, or other video platforms as needed -- also has anyone used Zype to set up this paywall on a per video basis?) 2) offer a subscription service to unlock all video content (I saw Memberspace and Podia might be good options here?) 3) require payment for event registration Thanks for your help and suggestions here!
  10. Hi, I am looking for a new website. I want to sell a membership that is annually but I want my customers to be able to pay this quarterly or monthly. The "contract" is for a year. They can only cancel when their membership is ending (the year) and they don't want to renew. I chatted with SquareSpace helpdesk and they say it's currently impossible. Does anybody know how to solve this?
  11. Site URL: http://www.runtobeer.ca Am I missing something or is Squarespace missing an obvious way to manage subscription products and customers? There is no list of active subscriptions? There is no way to get customers who subscribed to a product on an email list. You can export a product but have to manually edit out the duplicate orders for each month and find the cancellations. There is no way to even see how many subscriptions are sold? Or cancelled? Does anyone have any work arounds or can suggest another platform to use that integrates and better manages this?
  12. I know that editing a subscription products terms such as price and shipping options cannot be changed for current subscribers, but what about the product description? Can that be continuously updated and apply to all subscribers, past and current?
  13. Site URL: https://www.200f2.ca Just found this out. Subscriptions on 7.0 are not portable to 7.1. Once your new site on 7.1 is ready to launch, you must (1) buy a new subscription on 7.1, annually, of course, to get the discount, (2) redirect your domains, etc, from your 7.0 site, (3) cancel your subscription on your 7.0 account, (4) delete your old 7.0 site, and then (5) request a refund, since at step (3) you were told no refund would be provided for cancelled subscriptions. I've been a SquareSpace user for 3 years or so and have multiple sites with them. Just went through this process. I laughed when they first told me this process. When Customer Service ghosted me on the open case after I completed step (4) , I didn't find myself laughing as much.
  14. I am building a website for a client who wants to use their PayPal Business account for all commerce. Most of their products are monthly subscriptions products; however, with Squarespace, PayPal can’t be used to pay for subscriptions. Is there a work-around to this problem? For example, is there a way to connect Square and PayPal, so when customers sign up for a monthly subscription, the money still goes into my client's PayPal account?
  15. Site URL: https://www.ironlionsoap.com/soapscription Sup yall! Long time lurker-finally chiming in. We are ready to move away from PayWhirl and get our Soap-Scriptions running from the SqSpc site. After reviewing both documents about the new SqSpc Subscriptions and the Migrating from PayWhirl...I am still nervous and unsure how to proceed. Here are my initial concerns: - Our current offerings will not sync with new offerings. - Current members should be "grandfathered" or upgraded to the next best plan - and/or as a courtesy, give current subscribers 3 months at "old" rate. Further more, I am at a wall with communicating these type of changes with our customers. Having them sign-up-again manually even though the subscriptions are processed on stripe seems difficult. Any advice, consultation and opinion is welcome. Thanks gang!
  16. Site URL: https://johnnysfresh.com I've just built a site for a Produce company that is selling subscriptions to a weekly produce box delivery. Essentially, you choose your town (as a variant) which will then guide what day we will deliver your box. Since it's a weekly subscription to a specific town, we'd like to put a limit on the number of boxes we can handle within that town. For exactly, we can currently handle doing about 100 deliveries within a day. We plan to scale up carefully, but we're stuck in the fact that the subscription makes the quantity unlimited. In our preliminary offering, we sold over 200 boxes to one town in less than an hour. We've moved to a model where the site is invite only to prevent the onslaught, but that makes it really hard to market with the site. We'd like to be able to capture leads from people so we know who to go back to when we're able to scale. Is there any way to limit the number of subscriptions sold for physical products by variant? I suspect I'm not alone in this challenge. Thanks in advance for any ideas! Joe
  17. Site URL: http://www.lostmap.com/club Hi there ... first time poster, please go easy on me if this question has been asked a million times. I couldn't find an answer to it, when i did a search. I'm wondering if it is possible to change the shipping costs on a subscription product, and for it to be implemented on existing subscribers? Postage in the UK has just gone up, and so I adjusted the shipping costs on my subscription product by £0.10. I currently have 245 subscribers to this product, and only brand new subscribers are having to pay the new adjusted shipping cost (which is £0.70). All existing subscribers are paying £0.60. I asked Squarespace about this via email, and their advice was to have my existing customers cancel their subscription, and then resubscribe ... but I desperately don't want to do this, as i'm positive i'll lose a significant bunch of customers. It seems unfair, to me. Is anyone else experiencing this problem? Is change possible?
  18. Help! I have trouble with understanding if Squarespace could be the right solution for our site? Have anyone made a site for subscription to audio files including audioplayer? We sell monthly subscriptions on audio files. It just got to be very easy for our costumers to open the site and listen to the audio files for which they have subscribed.
  19. What template would be best for offering a service that presents data for specific products? A couple main concerns are; a clear place for a user to click and subscribe for access to what I offer. Also identifying the best option to present some basic data for products. Thanks
  20. Hey whats going on ya'll I'm running a content site dedicated to fitness and nutrition science I sell a product by monthly suscription - Essentially I release 5 new workouts every month to suscribers for different purposes. While squarespace does let you sell digital products with a secure link, you can't do it with suscriptions What would be the best way for me to go about doing this in a way that keeps my digital product secure? Thank you
  21. Hi! We're using Squarespace Subsciptions for membership payments at a Climbing gym. Is there a quick way to see how many active subscriptions we have at any given time? I can of course make the csv export, but has anyone found an easier way to keep track of total number of subscribers? Would also be cool to have in the analytics app. Cheers -Bison Boulders
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