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  1. I have 6 months already paid left on my 7.0 commerce plan and I want to upgrade to 7.1. Can I get credit for the 6 months on the new plan?
  2. Hello, I need to have an inventory for my subscription product. Squarespace doesn't offer to limit the possible subscriptions. Is there any work-around? Thanks for your help, Lea
  3. Hi - please can someone help? I have an online shopping site with regular products, services and subscription products. Customers are reporting that the subscription continues to appear in their cart at checkout (when placing an order for something else) after they have already subscribed. There is no 'remove' button to enable them to remove it from their cart - squarespace wants to charge them again. I have NO idea why this is happening and it is preventing people from placing orders. Anyone out there know about this stuff please?
  4. Hello World! How can we change EVERY month to PER month? this is what displayed in the subscription product pricing info. Thank you in advance! 7.0
  5. halp, Im all set up but i can't find the members area for the public to subscribe..
  6. website isn't live yet but I'm just trying to figure out which plan to pick. I like the advanced commerce plan but $500+ annually is a lot. Unless it's totally worth it?! If you have a website you could share your subscription service with I'd love to see it. thanks!!
  7. In the member area, I'd like to provide a list of categories. This addition of categories on the left is already built into the sqsp builder: Next, when a member enters a category, I'd like them to find subcategories, each of which contains a bundle of videos. However, in the builder, once I enter into a category (say, for example, the Yoga category), the only option is to upload videos. I could not find a native method of producing a subcategory at this stage: I would really appreciate any help on solving this issue! How should one go about using code to circumvent this limitation - or am I missing something elementary here? Thank you! Babuji
  8. In the member area, I'd like to provide a list of categories. This addition of categories on the left is already built into the sqsp builder: Next, when a member enters a category, I'd like them to find subcategories, each of which contains a bundle of videos. However, in the builder, once I enter into a category (say, for example, the Yoga category), the only option is to upload videos. I could not find a native method of producing a subcategory at this stage: I would really appreciate any help on solving this issue! How should one go about using code to circumvent this limitation - or am I missing something elementary here? Thank you! Babuji
  9. Hello, I recently used a template that had a working subscribe button that I connected to Mailchimp. When people subscribed I received notifications in my Gmail account and the subscribers were added to Mailchimp. However, I duplicated the section and made some changes to the copy, and then deleted the original section. Now, the subscription button is not working as before—I don't see an option to use Mailchimp as storage and I'm only getting Gmail notifications with no updates in Mailchimp for new subscribers. I would appreciate any help in resolving this issue. Let me know if you need any additional information. Thank you!
  10. Hi, I'm wondering if anyone has found a way to generate a list of cancelled memberships in the reporting section. Thank you :)
  11. For our membership area, all of our subscriptions are for the calendar year. How do I set that so we can have them recurring? Also for the recurring payments, is it automatic or does it let you know you need to renew? I do not want an automatic option. TIA! Lee
  12. Hello, I want to launch our subscription product with the ability off providing a free trail period e.g First Month Free - like many other businesses / apps do where the direct debit begins on For *X amount Day trail. Is this possible? or via the discounts? This would give people the incentive to try out the service and if they like it can continue with the service. Would be a major bonus when running marketing campaigns for new sign ups, building trust. Any help or work around for others doing similar would be fab speak soon
  13. Hello, Is it possible to remove a discount code from an ongoing subscription? I created a discount code with the subscription setting set to "All Payments". This allows the buyer to use the code for all of the payments made on this particular subscription. However, the buyers is no longer eligible for the discount, and I'd like to remove it. I've deleted the discount code, but the subscription still shows the discount code as active and giving the buyer the discounted rate. I know that I can cancel the buyers subscription and have them sign up for a new one without using the discount code, but this is cumbersome and relies on the buyer doing as instructed. Is there anything else that I can do on my end? Thanks, Kelly
  14. Site URL: https://www.funicularmagazine.com/shop/funicular-infinite Hello, I'm hoping someone can help me because I may have just screwed myself big time. I'm an editor of a literary magazine and our team decided that instead of selling traditional subscriptions that require manual renewals each year, we would move to using Squarespace subscription products to streamline the whole process. The problem we're having is that we were under the assumption that the date customers are charged was tied to when the product was posted, not when the person ordered. To explain further, we release issues three times per year. Let's say we release an issue on Oct. 1 and Customer A orders on Oct 1, we send them the current issue. They are informed that four months later (Feb. 1) they will be charged for the next issue and we will send it to them. That's our ideal set up. However, when Customer B orders on Nov 1, they will also get the current issue that Customer A received, but their renewal date is four months from their purchase date (Mar. 1). This is one month after the second issue releases. Basically, anyone who buys a subscription after the day the issue releases will get it late because the charge date can't be changed. This isn't ideal and not how magazine subscriptions work. Is there any way to consolidate every order to a single date so that all customers are charged on the same date every four months no matter when they placed their order? Right now you can't move the charge date sooner, only later, which doesn't help. It's left us in a position where we either just mail them when their order is due, creating a scenario where subscribers will receive issues at different times or we ship them all at the same time and wait for the charges to occur when they're scheduled and risk people cancelling before a payment has been taken out for the latest issue. Any help is appreciated. Thanks for taking the time to read this.
  15. I have a client who wants us to set-up a subscription for their meal delivery service. But, they want the customers to be able to customize on the product page. Does anyone know of a plug-in that would allow for that? Here is an example of what they want: https://www.trifectanutrition.com/select-a-plan
  16. Hi there I have accidentally deleted our subscription product thinking this was only to delete from one of the categories, it seems to have disappeared completely, how can we restore this and ensure we haven't lost all subscribers? It's not clear how to only remove a product from a category if anyone has had the same issue?
  17. Hello, i'm new to web development, but have good programming skills, so please get technical. My user member area should contain user-specific information, e.g. a contract that he signed and uploaded to that area. Is something like that possible with a squarespace website? I obviously need to know when a new user registers in order to store him in the database and i need to access the user details upon his login to load the user-specific content. I guess I won't create a "user page" for each new user, but load the user specific content dynamically via a JS script? What would it roughly look like to store, access and load user details and content? Is it possible at all? Or are member areas meant to be the same for each user? Thanks a lot in advance!
  18. I'm trying to offer my clients the option to pay for a service upfront or in monthly instalments. Is it possible to only apply a subscription to a variant rather than the product as a whole?
  19. I just created a new version of my website from scratch. But my billing is linked to the old site (I did't know we were billed per site instead of per account). Can I just transfer my paid subscription from the old site to the new one? I am owner of both accounts. I hope this is possible to avoid having to redo my old site! Any advice much appreciated!
  20. Hey there! We recently brought on a batting cage facility (baseball) as a client, and we're trying to figure out how to limit the number of appointments someone can make – using Acuity Scheduling if possible. For instance, the daily rental option is pretty straightforward. Someone can schedule a 4-hour block and pay for it. However, we're having issues navigating the weekly (8 hours) and monthly (48 hours) options. Is it possible for a user to pay for a larger block of hours (e.g. 8 hours) and schedule appointments (e.g. 2) up to that capped amount? Thanks in advance for your help! Here's the client website for reference: https://www.bluecollarbattingcage.com Password: baseball
  21. Hello, I'd like to make the whole card advertising the memberships on these pages to be clickable and not just the 'Subscribe' button. https://responsiblereptilekeeping.org/memberships Thank you, any help greatly appreciated.
  22. Hello, I would like to change the subscription confirmation email to a customized one. I dont mean the sub confirmation email, because I have already changed that. I mean the one which someone gets when they already verified and it says that the customer can add adress, payment method and other stuff to his account. How can I change that? THank you.
  23. 5 years ago I created a SquareSpace Website for my portfolio using a 7.0 template. Now I want to update to a 7.1 template. Since the templates are not compatible do I need to pay for two websites at the same time while I'm redesigning? Then I would transfer the domain to the new website?
  24. I'm trying to integrate revenuecat with the stripe checkout on my squarespace website - so that when a customer subscribes the subscription will be automatically applied. Following this document up untill point 5 "Send Stripe Token to RevenueCat" https://www.revenuecat.com/docs/stripe#:~:text=Connect with Stripe,in the RevenueCat Stripe App. Does anyone know where the cURL code is meant to be added on the Squarespace platform?
  25. Site URL: http://www.premiumpt.no Hi, We sell online training membership on squarespace subscription with paying by stripe on a monthly base. But we find it really challenging that a client can cancel the subscription with out a notice periode. Is it some way to work around this? Som custom coding or integrating with another payment software or something??
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