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  1. Can’t seem to find this answer anywhere... Are Customers Who Subscribe for Multiple Months Charged Shipping Each Month when their subscription renews? Let’s say they subscribe for 6 or 12 months and pay for 6 or 12 months at once. Shipping is charged once at the time of payment. But I just want to verify. Does shipping get re-charged again each month for the remainder of the 5 or 11 months?
  2. Can’t seem to find this answer anywhere... Are Customers Who Subscribe for Multiple Months Charged Shipping Each Month when their subscription renews? Let’s say they subscribe for 6 or 12 months and pay for 6 or 12 months at once. Shipping is charged once at the time of payment. But I just want to verify. Does shipping get re-charged again each month for the remainder of the 5 or 11 months?
  3. Site URL: http://www.runtobeer.ca Am I missing something or is Squarespace missing an obvious way to manage subscription products and customers? There is no list of active subscriptions? There is no way to get customers who subscribed to a product on an email list. You can export a product but have to manually edit out the duplicate orders for each month and find the cancellations. There is no way to even see how many subscriptions are sold? Or cancelled? Does anyone have any work arounds or can suggest another platform to use that integrates and better manages this?
  4. Site URL: https://gamestogosocal.com Hi Everyone! I am really really struggling with my site. My business is rental based, I rent out games for events, but in addition to giant games, I rent out tabletop games as well. I am expanding my business to allow rentals of board games across the US via shipping and returning. These are my issues, and I can't seem to find a solution that can cover everything. I even tried going to Shopify because they have the apps I need, but their site customization is so limited, it doesn't seem worth it. Here are the features I am looking for, I c
  5. Hi there, Had a good chat with support this morning but I wanted to post the summary here for further attention. We launched our new site last month which includes services as monthly subscriptions. Turns out that, when a customer cancels, we must manually change their subscription status to pending or some other status in order to generate/export a list of active subscriptions to fill at the next fulfillment date. That we must do that manually is clumsy at best. Should a cancellation email get missed/ not get to us, we still would process that order for the next month's fulfil
  6. Site URL: https://www.herpower.community/join I have service subscription products (annual memberships). They are structured as annual plans but to be billed 2 times a year, one at signup and one 6 months later. I do NOT want to encourage / allow the customer to cancel the 2nd payment. Thus, I would like to remove one sentence from the subscription payment page. "You can cancel your subscription at any time on your account." Is there a way to do that?
  7. Hello, I have found the subscription product Squarespace offers does not match our business model, so I am migrating my customers to a new subscription base back end site. This new site uses Stripe as well and is will to do the migration. I will have to manual cancel all of my current customers subscriptions in Squarespace. Does this cancellation cause member data to be deleted out of Stripe? (i.e. the customer ID, credit card, etc) https://forum.squarespace.com/profile/632-paul2009/ See you have posted about subscriptions in the past. Could you help me here?
  8. Hi! I am migrating my website from Squarespace to Shopify. I primarily sell a subscription product. Since I will be uploading my subscription customers to Shopify, I want to cancel their subscriptions in Squarespace (so they are not billed twice). However, when I go to cancel a customer's subscription in Squarespace, the customer is automatically notified. I do not want to notify my customers. Since my service will remain live, just the website will be hosted through Shopify, it will be a really bad user experience if they are notified that their subscription is cancelled. Any thoughts on
  9. Site URL: https://www.200f2.ca Just found this out. Subscriptions on 7.0 are not portable to 7.1. Once your new site on 7.1 is ready to launch, you must (1) buy a new subscription on 7.1, annually, of course, to get the discount, (2) redirect your domains, etc, from your 7.0 site, (3) cancel your subscription on your 7.0 account, (4) delete your old 7.0 site, and then (5) request a refund, since at step (3) you were told no refund would be provided for cancelled subscriptions. I've been a SquareSpace user for 3 years or so and have multiple sites with them. Just went through this
  10. Site URL: https://www.funicularmagazine.com/shop/funicular-infinite Hello, I'm hoping someone can help me because I may have just screwed myself big time. I'm an editor of a literary magazine and our team decided that instead of selling traditional subscriptions that require manual renewals each year, we would move to using Squarespace subscription products to streamline the whole process. The problem we're having is that we were under the assumption that the date customers are charged was tied to when the product was posted, not when the person ordered. To explain further, we release
  11. Site URL: https://www.paularowan.com/payment-plan Hi Everyone, Not sure if anyone out there can help me get the right custom code for changing the wording of a subscription product price. The Squarespace default is "X every month for x months" and I am looking to change it to "X per month for X months" Any ideas? Thanks!
  12. Site URL: https://www.lakelandlights.co.uk/ Hi everyone, We have a commerce website and so far the commerce functionality has been fine for our needs. We are looking to expand our product ranges soon and as part of that one product range will be offered as a monthly subscription service to customers. We have spent some time looking into this and know that the functionality within SquareSpace is pretty limited i.e. you can offer monthly subscriptions but there's no way to edit billing cycles or similar. We would like to be able to set up subscriptions as follows for example:
  13. Site URL: https://www.northcotebakeshop.com.au PRODUCT SUBSCRIPTIONS Hi there ... I have a clients bakery site where they sell bread, milk, eggs etc on weekly subscription, however people aren't able to add multiple items to a cart for subscription (like you do when standard shopping) Has anyone done a work around for being able to add multiple subscription products to a cart then subscribing/checking out? ie. adding 1 baguette, 1 seed loaf, 1 liter of milk per week.. ..otherwise as separate subscriptions they pay 3x shipping per week
  14. Hi- I'm an independent fitness instructor looking to integrate livestreaming on my website. Ideally, I'd like it to have a paywall. From what I've gathered so far, I'll probably need a developer, but I'm not sure where to look for one. Hoping someone could point me in the right direction. Thanks!
  15. Site URL: https://www.mylittlemagicshop.com/ Right now, I have two promo codes out there trying to provide free shipping on non-subscription AND subscription orders over $19 and free shipping on the first month of subscription orders. I have to put this second one in because I am doing a Groupon where the customer receives a promo code that reduces their total to $0 and because that is under $19 they would get charged shipping which I do not want. This alleviates that. The issue is it's not working the way I want. In theory, you would think that these codes would allow for anyt
  16. I am setting up an online store for my site. I am a small, subscription-based service. When I add a product and change it to a subscription product the ability to change inventory goes away. I want to limit the number of subscriptions coming in so I do not get overwhelmed. How do I set the number of subscriptions I am able to fulfill?
  17. Hi! Could anyone please recommend the best integrating Gated Content / Digital Membership PlugIn? I am currently using Memberspace and feel like the integration is not as tight as I'd like. I have to turn off Customer Log In functionality in order for it to work meaning that my non-members can't log into the site which sucks. Also, I have more physical subscriptions than digital only subscriptions right now and intend to keep growing that way. Lastly, my physical subscriptions include access to a gated section of my site. I'm really just looking for a solution that integrates better with
  18. Hello, I'm trying to figure out a clean solution to enabling a pay-per-view + subscription option for online video content. We're looking to include webinars and teaching videos on our website, and I'm wondering if anyone has found a clean way of enabling visitors to either a) pay-per-view or b) create a subscription to access video content. I've found a few outside platforms, but they appear to be quite costly, and we'd like a clean integration into the Squarespace site. Any suggestions would be much appreciated!
  19. I am setting up a website for a client, and she's interested in creating a paywall for online videos - including payment options both as payment per video and also as member subscription. Second, she's interested in requiring payment for event registration. Essentially she's looking for new ways to offer her teaching and training, and offering her courses online seems like a smart ways to allow her to widen her audience. On Squarespace, how can I: 1) set up a paywall for individual video content? (we can use vimeo or youtube, or other video platforms as needed -- also has anyone us
  20. Hi, I am looking for a new website. I want to sell a membership that is annually but I want my customers to be able to pay this quarterly or monthly. The "contract" is for a year. They can only cancel when their membership is ending (the year) and they don't want to renew. I chatted with SquareSpace helpdesk and they say it's currently impossible. Does anybody know how to solve this?
  21. I know that editing a subscription products terms such as price and shipping options cannot be changed for current subscribers, but what about the product description? Can that be continuously updated and apply to all subscribers, past and current?
  22. I am building a website for a client who wants to use their PayPal Business account for all commerce. Most of their products are monthly subscriptions products; however, with Squarespace, PayPal can’t be used to pay for subscriptions. Is there a work-around to this problem? For example, is there a way to connect Square and PayPal, so when customers sign up for a monthly subscription, the money still goes into my client's PayPal account?
  23. Site URL: https://www.ironlionsoap.com/soapscription Sup yall! Long time lurker-finally chiming in. We are ready to move away from PayWhirl and get our Soap-Scriptions running from the SqSpc site. After reviewing both documents about the new SqSpc Subscriptions and the Migrating from PayWhirl...I am still nervous and unsure how to proceed. Here are my initial concerns: - Our current offerings will not sync with new offerings. - Current members should be "grandfathered" or upgraded to the next best plan - and/or as a courtesy, give current subscribers 3 mon
  24. Site URL: https://johnnysfresh.com I've just built a site for a Produce company that is selling subscriptions to a weekly produce box delivery. Essentially, you choose your town (as a variant) which will then guide what day we will deliver your box. Since it's a weekly subscription to a specific town, we'd like to put a limit on the number of boxes we can handle within that town. For exactly, we can currently handle doing about 100 deliveries within a day. We plan to scale up carefully, but we're stuck in the fact that the subscription makes the quantity unlimited. In our preliminary o
  25. Site URL: http://www.lostmap.com/club Hi there ... first time poster, please go easy on me if this question has been asked a million times. I couldn't find an answer to it, when i did a search. I'm wondering if it is possible to change the shipping costs on a subscription product, and for it to be implemented on existing subscribers? Postage in the UK has just gone up, and so I adjusted the shipping costs on my subscription product by £0.10. I currently have 245 subscribers to this product, and only brand new subscribers are having to pay the new adjusted shipping cost (which is £0.70
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