DO NOT switch to new email confirmation editor if you want to get thru the holidays

The new email confirmation editor that Squarespace will require their customers use by Jan. 7 adds text to email notifications that you cannot edit. Once you confirm switching to the new email confirmation editor, you can't go back to the old one + all of your old email confirmations are deleted and you have to start building new ones from scratch + text that you cannot edit or delete is added to email confirmations.  Our advice: if you have a squarespace  online store and want a chance to at least get thru the holidays, DO NOT SWITCH TO THE NEW EMAIL CONFIRMATION EDITOR. Even after the holidays, when squarespace will require that everyone switch to the new editor whether they like it or not, the limitations of the new editor are such that pick up orders are no longer an option.

Among the many problems we have encountered with the new email confirmation editor (and squarespace has no fix for these other than to suggest that we field calls and emails one by one from customers who are confused and frustrated), the biggest issue so far is that pick up orders impossible, no matter whether you're selling pick up products as "products" or "services" ... customer notification emails either include un-editable & undeletable text that they'll be notified when their "pick up" order has shipped or that the business will contact them soon about the "service" they have ordered (which isn't a service but actual a pick up order). 

After making the mistake of switching to the new email confirmation editor, we've had to take down our squarespace store. Support hasn't written back about any viable solutions, but based on squarespace's own support pages, there's no way to edit or delete the text that squarespace adds to confirmation emails and there's no way to switch back to the old email notification editor and there's no way to get existing email notification templates back again. In summary, it's 19 days before Christmas and our online store is down because of this update. We're looking for other online order service providers. If any one has suggestions that accommodate pick up + shipping + delivery orders and allows users to edit all the text that customers receive in confirmation emails, we're all ears. 

Hi @GTMC,

Thank you for flagging this situation, and we apologize for the inconvenience it has caused. You should be receiving a response email from Customer Support shortly.

For any other customers experiencing similar issues with the editor, please reach out to the Squarespace Customer Support team directly for personalized assistance.

With this, we will be closing this post.