Lfurtick Posted September 16, 2020 Share Posted September 16, 2020 Our business allows customers to buy a service for a specific date, but we have limited staff to perform the service. This typically isn't an issue unless a customer buys for a particularly busy day, but we don't want to run into a problem where a customer buys and we are unable to fulfill their order. Is there a way to delay charging of their card until we can confirm availability? That way we don't have to worry about issuing a refund or anything like that. We use Stripe for payment processing, if that helps! Link to comment
paul2009 Posted September 16, 2020 Share Posted September 16, 2020 On Squarespace Commerce, payments are authorised and paid immediately. You cannot authorise a payment and take it later. Unfortunately, this means that you will be out of pocket if a customer can purchase something that you need to refund later. This is because Stripe's charges are not refunded to you. If a post helps you, please click a "Like" option below ↘️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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