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Found 31 results

  1. Hey guys, I've got a client who is trying to place 3 Stripe buttons on one page on her site, but for some reason only one works. Stripe have said it's possible to have more than one on a site so may be Squarespace's issue. She has found workarounds that say to get a different identifier for each button, but seem to all revert upon saving the pages. At a bit of a loss for what to do. Has anyone had an experience with this kind of issue? Thanks!
  2. Site URL: https://www.herpower.community/join I have service subscription products (annual memberships). They are structured as annual plans but to be billed 2 times a year, one at signup and one 6 months later. I do NOT want to encourage / allow the customer to cancel the 2nd payment. Thus, I would like to remove one sentence from the subscription payment page. "You can cancel your subscription at any time on your account." Is there a way to do that?
  3. Hi, Squarespace offers Stripe and PayPal, but I'm not sure which one to choose, or whether to use both. I'm listing products in South African Rands (ZAR). Squarespace's documentation is contradictory about which payment option will work. Their documentation lists ZAR as being compatible only with Stripe, but Stripe's global website doesn't list South Africa as being supported. Their documentation specifically lists ZAR as not being compatible with PayPal, but PayPal's global website has South Africa listed as being supported. Does anyone have any experience with this? Thanks in advance.
  4. Our business allows customers to buy a service for a specific date, but we have limited staff to perform the service. This typically isn't an issue unless a customer buys for a particularly busy day, but we don't want to run into a problem where a customer buys and we are unable to fulfill their order. Is there a way to delay charging of their card until we can confirm availability? That way we don't have to worry about issuing a refund or anything like that. We use Stripe for payment processing, if that helps!
  5. Hi, does anyone know how to ensure that Squarespace creates a new customer_id with every payment received when a customer checkouts on Squarespace. Currently this does not happen. Others typically create a Stripe customer id with every payment processed (with options of create Stripe customer_id on every instance, or only for new customers). However, Squarespace does not have this basic functionality in place, which is critical to leveraging many other capabilities on Stripe. Is there a way to configure Squarespace checkout so that a new customer id is created on Stripe?
  6. Ladies and Gents, does anyone know how to / is able to add a feature of changing the date when customer's subscription is charged? my customers buy on our site for the first time and automatically subscribe, that's the only option. however, before we start preparing the next delivery, we check with the customer if they need it this month. they can postpone without charge. id they do, i obviously don't want to charge them. but squarespace doesn't offer that option. i have to cancel the whole subscription of that customer. so rubbish customer experience. does anyone have a ready solution? or is able to write one? or maybe there is a different way (e.g. manage subscriptions through stripe? it's our payment processor, they have the service called billing, but i have no idea if it's possible to make it happen and how to set up squarespace and stripe in that case to do it) thanks! Damian
  7. Site URL: http://carol-colin.squarespace.com/orangessardines-press My store is set up connected to Stripe to accept credit cards. Purchases have been made. But, my cart is not secure. I think I need to insert live API keys someplace. How do I do this??? I have copied and saved them. Incidentally, the Squarespace 'contact us' to email for help is broken, as far as I can see online. The page loads as a long column of black on white text, and clicking 'contact us' just brings me back to the top. I have already emailed with Stripe and they said Squarespace has to help me set up the API keys. Please help me.
  8. Site URL: http://www.oregonhemphouse.com My website is no longer able to accept credit cards. Like, it's been suspended. Has anyone been able to use Square on Squarespace, instead of Stripe?
  9. Site URL: https://www.ebpco.org/ After working fine for several years, our site is suddenly throwing an error when people try to make a donation: This happens after their donation info is entered. A successful donation took place 5 days ago, but now nothing works. Nothing has changed on the site. We have both Stripe and PayPal as our payment processors. I get the same error with either processor. I checked both Stripe and PayPal and they seem to be fine, with no errors. It seems like Squarespace is erroring out and not passing the transaction to the processor, since the processors don't show any attempts.
  10. I manage two websites under one log in. Am I able to have separate commerce account bank info for payments, since they are separate sites??
  11. Site URL: https://www.hellohappyskin.com.au/ Hi all, I'm considering switching my store to shopify as my payment gateway while still using my squarespace site because i would like to add in multiple currencies based on geolocation and to add afterpay. I need advice on: 1. if switching, will it screw up my facebook pixel? 2. when I switch over will it affect other payment methods i already have connected on the site such as paypal? 3. would I have to rebuild each product description again from 0? 4. is there a way to get a refund of the remainder of the stripe subscription considering I have not used the full year subscription? If anyone has experience from doing this themselves, I'd love to get your opinion. thanks in advance!
  12. Site URL: https://julesmarius.com/ Hello everyone, Well, we have an issue with Stripe, they won't accept our website because they say we have a high risk of disputes on payment. -Which is not true at all- I want to precise our website is in french and i highly doubt the american staff from Stripe understood what we really do. Already have more than 20 clients via paypal and still no disputes, we know everyone of them physically, if there's a problem, they will call us. Anyways, my question is : Can we connect another payment system than Stripe to accept VISA / MasterCards / AMEX etc... On our website ?? If so, how to do it ? Thanks for your help
  13. Hi, we would like to customise the charge_description passing through to stripe. Currently on successful checkout, the charge_description passing through to stripe is the customer email address (eg.,"Charge for custname@xyz.com") . We would like to customise this description to include the Product Title (eg.,charge for custname@xyz.com for Apple Macbook Air" . How can we do this? Any solution that helps passing along the additional product title through to Stripe would help here. Thanks.
  14. Hi everyone, I'm building SS sites for new business owners (coaches and other health related services), who only need simple payment options like : pay in full with Stripe or PayPal pay in installments aka payment plans (for bigger coaching packages) Right now I'm not satisfied with SS Advanced commerce plan because if you can use the "suscription" option to create some kind of payment plan, SS confirmed that customers can cancel their "suscription" any time, and you won't even get notified. So basically right now there is no native way to do real payment plans on SS Commerce... What are you using or installing on your clients' sites for payment? I'm looking for budget friendly options as we're targeting new small business owners, France based . So far I came across Moonclerk and Acuity, any other suggestions ? Thanks for your help !
  15. Hi there, I want to setup a reoccuring payment for one program, I was wondering if it is possible to do this on the business plan and have the product linked to Stripe and the recurring payments done through stripe rather than having to upgrade to the Advanced Commerce plan? Thanks Kristen
  16. Site URL: http://www.bsweat.com Hey guys I am Trying to use zappier to automate a few things but my squarespace store is not sending the client email over to stripe unless they have an account, can I inject code to the checkout page to push client email over to stripe? If so I did try and I can send a picture but it’s not working
  17. I'm using Stripe to process payments through my SQS site and for some reason, Stripe isn't receiving email addresses in the charge data. My research to this point suggests that email is a standard data point with charges. Is there a setting in SQS that I'm missing or have wrongly configured that would be blocking the transmission of the email address after checkout? This is a big problem because I'm using Zapier to connect Stripe to my marketing automation system that fulfills orders via email. Thanks in advance for the help!
  18. We have a custom form on our website for donors to give, and the additional information field includes info to which specific fund they want to give. However, when that donation is processed through Stripe, the additional information field is not reported. Thus, for our accountants to have knowledge of which fund the money should go to, they cannot see it in our Stripe reports. Any ideas as to how to get this additional information which is very important reported over to Stripe in all transactions?
  19. Site URL: http://fripsix.com Hello, I am trying to connect my website to stripe but they won't allow me to use it. I am selling second hand clothes and accessories in France as a self employed person. I receive an e-mail saying : After reviewing your information and website your business presents a level of risk for customer disputes that we will be unable to support. Do you know for what reason it can be ? Thanks !
  20. Can anyone tell me if its possible to use multiple Stripe accounts on a single Squarespace Commerce site? For example, can I have one purchased product pay directly in to one stripe account and a separate product pay in to another stripe account, but all listed on the same Squarespace website?
  21. I want to start a small online store on your website, business annual plan looks good to me, but I have a few questions. If I take the annual plan can I cancel after some time and stop paying in case it doesn't fit me? Also, is there any way to allow payment with credit cards on my website without Stripe since it's not available in my country? If I use Flat Rate, how does that really work, if someone pays for a product do I just ship it to the address they've entered?
  22. Site URL: https://www.carbonforest.org We're in a testing phase of our product and we've noticed that it is possible to input a credit card and then the incorrect billing address, but still receive a confirmation message and email. Has anyone else experienced this?
  23. Hello! Long time lurker, first time poster :). I have a client managing her content on SS, but her ecommerce functions on Cratejoy. Now that SS has subscription options, I've convinced her to move her whole platform to SS, just for the simple reason of being able to manage everything in one place. (Her retention rates aren't great, largely due to having to manage customer accounts on cratejoy's platform, rather than her own) Anyway, I've only just found out that we can't migrate her customer database into the customers section of her site. However, her current payment processor is Stripe through Cratejoy, where all of her customer data is stored as well. My question is, if we connect her already existing Stripe account, will the customer data integrate? Will subscribers need to re-subscribe to the products? Or can we do that on the backend? It seems rather silly that I can't just easily make this switch with a simple import function. Will I need to individually create new customer accounts from the front end of the site? If I do that will the customer accounts integrate properly with the existing Stripe data? Any/all advice here would be great. I hate that my client is paying so much money every month to Cratejoy when SS is such a great option for everything she's doing.
  24. While Squarespace has an official integration with Stripe, it does not include the features I need. Specifically I need to use the Stripe "Connect" feature which enables me to pay coaches that are on my website. Stripe has said that a custom integration is required. Is this possible within Squarespace? My Squarespace developer has been unable to come up with a solution to date.
  25. Hi There, My Client's requirement is they have enabled the Stripe Subscription on their website which is in Square Space. Now, when customer is sign-up and make the first payment we are charging for the Subscription but for the Next month we want to charge on 20th of the month. e.g. A customer signed-up on 1st date of the month and Paid for the subscription. then their next billing will happen on 1st date of the Next Month. we want to customize it to the 20th of the Month instead the 1st. Any Help would be appreciated, thanks in advance:)
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