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  1. Anyone know why a stripe account connected to your Commerce section (physical products in your store) works flawlessly, whereas when you hook a stripe account (even the same one) to the Scheduling section (bookings) it does not?? As in nothing is showing up on my stripe account. Thanks
  2. I've filled my information to connect to Stripe. I've added bank account information to receive my payouts. All goes through until we're prompted back to the "Review and finish up" where the page refuses to accept the previously uploaded information required to "Agree & Submit". We've redone this process several times with ow success.
  3. Hi I have a client who wants to sell a digital product (a masterclass online) but offer a payment plan to her customers as it costs over £200. I have seen that Stripe offers payment plans, but only for physical products, but not digital products. Can anyone help or suggest anything? Thanks Kerry
  4. Hi, I have commerce connected to my Appointment types on my site. Stripe had disconnected at some point and I didn't realize it. Several sales went through while it was disconnected. Now that I have connected it again, will the sales go through still? Or do I need to cancel their registrations and have them re-register as the only way? I would love to be able to fix this on the back end without involving the customer at all. Many thanks!
  5. Hi there, We are wanting to pre-sell items while they are still in production. We're trying to set the site & Payment gateways (Stripe and PayPal) up so that we can authorize the payment and capture funds closer to the ship date. Has anyone had success with this on SS? So far we've learned that the Stripe create customer API is not compatible with Squarespace. What about PayPal? Anyone have success with this and want to share how they've done this?
  6. Hello forum friends, I'm hoping to find a solution for a client who rents out (converted to electric) vintage cars. We are using scheduling for day bookings of the car. Aside from full payment, we will need to put a security hold on the credit card as well, to be returned to customer at conclusion of the rental. We are using Stripe as a payment processor. Is this possible and how would I set it up? many thanks
  7. Site URL: https://www.stmaryscathedral.co.uk My customers are getting the error message Unable to process payment when they enter their credit card details to make a purchase on my site, I would be very grateful if someone could help me fix this. Many thanks Nicola
  8. Hi, I'm based in Israel and want to connect Stripe to my site so customers can pay with credit cards. We have no routing numbers here in Israel. Does it mean I can't use Stripe at all? Or is there a way to use an IBAN number? Thanks for your help!
  9. We have a custom form on our website for donors to give, and the additional information field includes info to which specific fund they want to give. However, when that donation is processed through Stripe, the additional information field is not reported. Thus, for our accountants to have knowledge of which fund the money should go to, they cannot see it in our Stripe reports. Any ideas as to how to get this additional information which is very important reported over to Stripe in all transactions?
  10. I'm trying to integrate revenuecat with the stripe checkout on my squarespace website - so that when a customer subscribes the subscription will be automatically applied. Following this document up untill point 5 "Send Stripe Token to RevenueCat" https://www.revenuecat.com/docs/stripe#:~:text=Connect with Stripe,in the RevenueCat Stripe App. Does anyone know where the cURL code is meant to be added on the Squarespace platform?
  11. Site URL: https://www.loesencial.mx Hello fellow Circlers, this is my first time posting here, so hi! 👋🏼 I manage an e-commerce website (loesencial.mx), and lately (last 6 months or so) we've been having serious trouble with fraudulent payments and card testing from people trying stolen credit card info. We've been trying lots of stuff with Stripe tools to prevent this, but we're still having trouble and losses with disputed payments. One of the tips the Stripe Support Team provided us is to add friction on the checkout process to avoid automated payment attempts, (we're currently having IP addresses attempting over 100 cards in less than half an hour), and our best option for that is to add a captcha before, or during checkout. I'm aware that Squarespace by design has an enclosed checkout environment, so I wanted to ask if anyone here has had similar issues, and if you were able to solve it, or if anyone has successfully added a Captcha on the shopping cart page. I don't have much experience in coding but I understand some of the basic stuff, so I'd appreciate any help on this topic. Thanks in advance from the whole team at our little leather goods brand 🙂
  12. Hi, Squarespace offers Stripe and PayPal, but I'm not sure which one to choose, or whether to use both. I'm listing products in South African Rands (ZAR). Squarespace's documentation is contradictory about which payment option will work. Their documentation lists ZAR as being compatible only with Stripe, but Stripe's global website doesn't list South Africa as being supported. Their documentation specifically lists ZAR as not being compatible with PayPal, but PayPal's global website has South Africa listed as being supported. Does anyone have any experience with this? Thanks in advance.
  13. We manage our site/commerce purchases through Squarespace and manage email communication through ActiveCampaign. Specifically, we sell Lesson Plans BUT we also charge a monthly subscription fee to our customers. I am looking for a way to integrate transaction data made through Stripe/Squarespace to ActiveCampaign. I see there is a way to use Zapier to zap Stripe data to ActiveCampaign, but the issue that we're running into is not being able to differentiate between Lesson Plan purchases and Monthly Subscription fees. We do not want membership fee data integrated to ActiveCampaign, we only need to see the Lesson Plan purchases data in ActiveCampaign. Can you advise on how or if this is possible to do? I've gone through setting up a Zap for this action, but am not seeing a way to pull in this specific data piece from Stripe. Thank you!
  14. Hello, We have a rental type business where people buy our product for a certain amount of time and then we pick it up when they're finished. Is there a way to charge late fees to customers via Squarespace-Stripe?
  15. Site URL: https://twentytwentysix.gallery/limited-editions/martine-emdur This post is both a warning of sorts as well as a request for advice. Stripe has closed down the account of my client due to selling limited edition prints. "Specifically, we are unable to accept payments for pornography and adult content, as mentioned on our restricted businesses list." The site in question is an art gallery website - the artworks are created by a very highly regarded fine artist and the content is by no means pornographic or adult content. The art hangs in houses, commercial venues and in these situations would most certainly be viewed by children. The client appealed and are now asking for a solution.... The site was recently upgraded to 7.1 and it was my suggestion to use Squarespace ecommerce for an easier experience for the gallery. Previously on 7.0 we used a shopify button but because there were a lot of products that was a logistical nightmare - using squarespace has been (until now) far more pleasurable. In looking for alternatives Shopify has the same list of restricted businesses and adult content/pornographic images are listed so I'm surprised the account wasn't flagged. The client appealed and received communication saying their decision is final. I was hoping that if the offending images were removed from the store it would ameliorate the situation but from what I understand the account is 'closed'. Has anyone been through a similar experience with art as opposed to other products like CBD etc and if so what was your solution? Thanks in advance.....
  16. I'm having an issue where my clients subscriptions are being cancelled immediately if there are insufficient funds in their nominated account. Squarespace does not retry any number of times to acquire the funds, but simply cancels the subscription. This has occurred a number of times now, and since a new subscription has to be made every time this happens I am hoping there is a way to override this? I'm using Stripe as the payment processor. Apologies if this is an easy fix or a common problem, I have searched high and low for an answer to this but can't find anything about it.
  17. Site URL: https://www.atelierrobotiq.com/ Stripe is connected as a payment processor, but it doesnt show s a payment option on our website at the checkout. Paypall is connected and visible, but we already had this problem before Paypall was active. I hope you can help, thanks in advance!
  18. Hello forum friends, I'm hoping to find a solution for a client who rents out (converted to electric) vintage cars. We are using scheduling for day bookings of the car. Aside from full payment, we will need to put a security hold on the credit card as well, to be returned to customer at conclusion of the rental. We are using Stripe as a payment processor. Is this possible and how would I set it up? many thanks
  19. I wonder about the connection of the payment methods established on the website. I explain, at first, PayPal was connected for the payment. After that, I wanted to change to Stripe. All the information in the interface tells me that Stripe is indeed connected. However, when it comes time to complete the payment, a PayPal button always appears? However, I cannot remove it in the design settings. Please tell me how to fix this situation as soon as possible so that Stripe is functional for all payments made via my website. I look forward to hearing from you, Translated with www.DeepL.com/Translator (free version)
  20. Site URL: https://lafayettewritersstudio.com Hi, I am trying to figure out how to pass Stripe fees onto my customer. I offer reasonably writing classes and the fees are killing me. If I simply increase the cost of my classes, Stripe will simply take more of the 2.9% and .30 per transaction. Is there a way to add this onto the checkout or through some other means? Thanks much, Melissa
  21. I just started using the scheduling fuction, and when I try the preview, it only shows credit card as payment method. I've enabled stripe on my website, and there should be more payment methods, also the payment gateway interface shoud look different. Any tips? I'm I doing something wrong?
  22. Hi, I've been trying to figure out in Stripe how to pass on Stripe processing fees to cutomers, but can't seem to work it out as I don't have the "payment Services" option in Stripe. Is it possible that Squarespace has disabled this? Before using Squarespace, I did manange to pass on these fees to my customers? " How can I pass Stripe processing fees on to customers (known as "surcharging" in Xero)? If you have chosen to use Stripe as a payment service, you can automatically add a processing fee to the payment total when your customer pays by credit card. You can do this by going to Settings > Payment Services and selecting the Charge my customer a processing fee option."
  23. Site URL: https://s3dentalsussex.co.uk/onlinebooking Hi , I need a little bit of help. Since the implementation of the strong customer authenication in March 2022, my online booking page is not functioning properly. Previously the site i built for a dental practice has an online booking page which allowed their patients to book appointments online and take payment via stripe. They do not have access to edit the online booking page itself but i was able to embed the page with an iframe to fit into the their website so that the online booking was contained within their actual site. www.s3dentalsussex.co.uk/onlinebooking. I had install the code - <p> <iframe src=" https://onlinebookinguk.3pointdata.com/soe/new/S3 Dental?pid=UKTBT01" width="100%" height="1100" style="border:medium solid rgb(0,0,0)"></iframe> </p> This worked fine until the recent SCA which involves the online booking page itself having an internal redirect where the stripe allows for customer to fill in their card details before returning to the website. https://support.stripe.com/questions/strong-customer-authentication-sca-enforcement-date When you currently try and use the online booking you go through the process but when you need to enter the bank details you are left with the blurred out screen which is waiting for the card details to entered on a screen which is presented. If you use the onlinebooking link directly in a browser then it all works fine. I could just install a button and open up the page directly but this takes the customer out of their website, so trying to integrate it all. Is there anyway to code the online booking page to work like it previously did? Really appreciate all help.
  24. Site URL: https://sunflower-eagle-a3h3.squarespace.com/open-courses/mental-health-first-aid-champions-1-day-course-7th-april-2022-900am I am trying to set up a transaction fee as part of this project. My client has this set up within their stripe (and can do so legally) that the stripe transaction fee is charged to the client. I am suprised this isn't an option within Squarespace but also that the integration with Stripe doesn't pull this info through to the checkout. I am open to creative ideas here and some css to get the desired process but am a bit stuck! The customer journey through to purchase is primarily through an events calendar where customers can go straight to checkout. That said they can at this point still click on the product and go straight to checkout from there. (Something I am happy to disable if that is possible!) I thought one way around this was to create a product called 'Transaction Fee' and add two products to one payment/checkout link but it doesn't seem to be as simple as I was hoping! Anyone ideas how I can make this work? Product > https://sunflower-eagle-a3h3.squarespace.com/open-courses/mental-health-first-aid-champions-1-day-course-7th-april-2022-900am Event> https://sunflower-eagle-a3h3.squarespace.com/online-events/o0oxsupoddg1u0ihrj44mbcn4shj6h
  25. Hi, Can someone tell me how to embed the Stripe payment button on to my SquareSpace website so I can take credit card payments.
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