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  1. Site URL: https://www.stmaryscathedral.co.uk My customers are getting the error message Unable to process payment when they enter their credit card details to make a purchase on my site, I would be very grateful if someone could help me fix this. Many thanks Nicola
  2. I'm using Stripe to process payments through my SQS site and for some reason, Stripe isn't receiving email addresses in the charge data. My research to this point suggests that email is a standard data point with charges. Is there a setting in SQS that I'm missing or have wrongly configured that would be blocking the transmission of the email address after checkout? This is a big problem because I'm using Zapier to connect Stripe to my marketing automation system that fulfills orders via email. Thanks in advance for the help!
  3. Site URL: https://www.coastalathletics.net/ My client uses quickbooks and needs to integrate stripe easily... are the apps that connects stripe and quickbooks that quickbooks offers free and easy for my client to learn without me having assist. These apps do exist currently correct? Thanks!
  4. One of the most annoying failures of the Commerce platform, for our business, is that the Stripe Payment integration doesn't transfer any product/service data. The Stripe API quite clearly allows for the inclusion of data in a network request by way of a variety of available variables like "product description", "memo" or "description". This is a problem for those of us small business owners who are attempting to track each Stripe transaction in accounting software like Quickbooks. Without any product data sent along with the payment transaction, the transactions can't be automatically cat
  5. Hey guys, I've got a client who is trying to place 3 Stripe buttons on one page on her site, but for some reason only one works. Stripe have said it's possible to have more than one on a site so may be Squarespace's issue. She has found workarounds that say to get a different identifier for each button, but seem to all revert upon saving the pages. At a bit of a loss for what to do. Has anyone had an experience with this kind of issue? Thanks!
  6. Site URL: https://www.herpower.community/join I have service subscription products (annual memberships). They are structured as annual plans but to be billed 2 times a year, one at signup and one 6 months later. I do NOT want to encourage / allow the customer to cancel the 2nd payment. Thus, I would like to remove one sentence from the subscription payment page. "You can cancel your subscription at any time on your account." Is there a way to do that?
  7. Hi, Squarespace offers Stripe and PayPal, but I'm not sure which one to choose, or whether to use both. I'm listing products in South African Rands (ZAR). Squarespace's documentation is contradictory about which payment option will work. Their documentation lists ZAR as being compatible only with Stripe, but Stripe's global website doesn't list South Africa as being supported. Their documentation specifically lists ZAR as not being compatible with PayPal, but PayPal's global website has South Africa listed as being supported. Does anyone have any experience with this? Thanks in advance.
  8. Our business allows customers to buy a service for a specific date, but we have limited staff to perform the service. This typically isn't an issue unless a customer buys for a particularly busy day, but we don't want to run into a problem where a customer buys and we are unable to fulfill their order. Is there a way to delay charging of their card until we can confirm availability? That way we don't have to worry about issuing a refund or anything like that. We use Stripe for payment processing, if that helps!
  9. Hi, does anyone know how to ensure that Squarespace creates a new customer_id with every payment received when a customer checkouts on Squarespace. Currently this does not happen. Others typically create a Stripe customer id with every payment processed (with options of create Stripe customer_id on every instance, or only for new customers). However, Squarespace does not have this basic functionality in place, which is critical to leveraging many other capabilities on Stripe. Is there a way to configure Squarespace checkout so that a new customer id is created on Stripe?
  10. Ladies and Gents, does anyone know how to / is able to add a feature of changing the date when customer's subscription is charged? my customers buy on our site for the first time and automatically subscribe, that's the only option. however, before we start preparing the next delivery, we check with the customer if they need it this month. they can postpone without charge. id they do, i obviously don't want to charge them. but squarespace doesn't offer that option. i have to cancel the whole subscription of that customer. so rubbish customer experience. does anyone have a ready s
  11. Site URL: http://carol-colin.squarespace.com/orangessardines-press My store is set up connected to Stripe to accept credit cards. Purchases have been made. But, my cart is not secure. I think I need to insert live API keys someplace. How do I do this??? I have copied and saved them. Incidentally, the Squarespace 'contact us' to email for help is broken, as far as I can see online. The page loads as a long column of black on white text, and clicking 'contact us' just brings me back to the top. I have already emailed with Stripe and they said Squarespace has to help me set up the API key
  12. Site URL: http://www.oregonhemphouse.com My website is no longer able to accept credit cards. Like, it's been suspended. Has anyone been able to use Square on Squarespace, instead of Stripe?
  13. Site URL: https://www.ebpco.org/ After working fine for several years, our site is suddenly throwing an error when people try to make a donation: This happens after their donation info is entered. A successful donation took place 5 days ago, but now nothing works. Nothing has changed on the site. We have both Stripe and PayPal as our payment processors. I get the same error with either processor. I checked both Stripe and PayPal and they seem to be fine, with no errors. It seems like Squarespace is erroring out and not passing the transaction to the processor, si
  14. I manage two websites under one log in. Am I able to have separate commerce account bank info for payments, since they are separate sites??
  15. Site URL: https://www.hellohappyskin.com.au/ Hi all, I'm considering switching my store to shopify as my payment gateway while still using my squarespace site because i would like to add in multiple currencies based on geolocation and to add afterpay. I need advice on: 1. if switching, will it screw up my facebook pixel? 2. when I switch over will it affect other payment methods i already have connected on the site such as paypal? 3. would I have to rebuild each product description again from 0? 4. is there a way to get a refund of the remainder of the stripe subs
  16. Hi, we would like to customise the charge_description passing through to stripe. Currently on successful checkout, the charge_description passing through to stripe is the customer email address (eg.,"Charge for custname@xyz.com") . We would like to customise this description to include the Product Title (eg.,charge for custname@xyz.com for Apple Macbook Air" . How can we do this? Any solution that helps passing along the additional product title through to Stripe would help here. Thanks.
  17. Hi everyone, I'm building SS sites for new business owners (coaches and other health related services), who only need simple payment options like : pay in full with Stripe or PayPal pay in installments aka payment plans (for bigger coaching packages) Right now I'm not satisfied with SS Advanced commerce plan because if you can use the "suscription" option to create some kind of payment plan, SS confirmed that customers can cancel their "suscription" any time, and you won't even get notified. So basically right now there is no native way to do real payment plans on SS
  18. Hi there, I want to setup a reoccuring payment for one program, I was wondering if it is possible to do this on the business plan and have the product linked to Stripe and the recurring payments done through stripe rather than having to upgrade to the Advanced Commerce plan? Thanks Kristen
  19. Site URL: http://www.bsweat.com Hey guys I am Trying to use zappier to automate a few things but my squarespace store is not sending the client email over to stripe unless they have an account, can I inject code to the checkout page to push client email over to stripe? If so I did try and I can send a picture but it’s not working
  20. We have a custom form on our website for donors to give, and the additional information field includes info to which specific fund they want to give. However, when that donation is processed through Stripe, the additional information field is not reported. Thus, for our accountants to have knowledge of which fund the money should go to, they cannot see it in our Stripe reports. Any ideas as to how to get this additional information which is very important reported over to Stripe in all transactions?
  21. Site URL: http://fripsix.com Hello, I am trying to connect my website to stripe but they won't allow me to use it. I am selling second hand clothes and accessories in France as a self employed person. I receive an e-mail saying : After reviewing your information and website your business presents a level of risk for customer disputes that we will be unable to support. Do you know for what reason it can be ? Thanks !
  22. Can anyone tell me if its possible to use multiple Stripe accounts on a single Squarespace Commerce site? For example, can I have one purchased product pay directly in to one stripe account and a separate product pay in to another stripe account, but all listed on the same Squarespace website?
  23. I want to start a small online store on your website, business annual plan looks good to me, but I have a few questions. If I take the annual plan can I cancel after some time and stop paying in case it doesn't fit me? Also, is there any way to allow payment with credit cards on my website without Stripe since it's not available in my country? If I use Flat Rate, how does that really work, if someone pays for a product do I just ship it to the address they've entered?
  24. Site URL: https://julesmarius.com/ Hello everyone, Well, we have an issue with Stripe, they won't accept our website because they say we have a high risk of disputes on payment. -Which is not true at all- I want to precise our website is in french and i highly doubt the american staff from Stripe understood what we really do. Already have more than 20 clients via paypal and still no disputes, we know everyone of them physically, if there's a problem, they will call us. Anyways, my question is : Can we connect another payment system than Stripe to accept VISA / MasterCards / AME
  25. Site URL: https://www.carbonforest.org We're in a testing phase of our product and we've noticed that it is possible to input a credit card and then the incorrect billing address, but still receive a confirmation message and email. Has anyone else experienced this?
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