FDP Posted July 29, 2020 Share Posted July 29, 2020 Hi, Whenever I update my Instagram, the content block on my website displays the photo I just posted as a black box with a white diagonal line through it. I have tried re-connecting and resetting data, but it still does this. Anyone else get this or know the fix? Thanks, Francesca Link to comment
brandmechanic Posted July 30, 2020 Share Posted July 30, 2020 bump Also having this issue repeatedly despite reconnecting and resetting data. Link to comment
paul2009 Posted July 30, 2020 Share Posted July 30, 2020 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
FDP Posted July 30, 2020 Author Share Posted July 30, 2020 Hi Paul, thanks for replying. However I don't have permission to see your post. Link to comment
GC_ Posted July 31, 2020 Share Posted July 31, 2020 Hi guys, I also had this issue! My website had a couple of Instagram accounts connected to it. I went on settings > connected accounts. I then disconnected the other Instagram accounts and reset the one I wanted. It managed to work! Hopefully this works for you too ❤️ Link to comment
indy Posted August 2, 2020 Share Posted August 2, 2020 I have also been having this issue with my 7.1 sites over the past 1-2 months. They constantly need a manual data reset and sometimes logging back into IG. Sometimes the feed stops and other times it continues, though shows a line through most of the images. Link to comment
paul2009 Posted August 4, 2020 Share Posted August 4, 2020 On 7/30/2020 at 8:57 AM, FDP said: Hi Paul, thanks for replying. However I don't have permission to see your post. The issue with Instagram blocks should now be fixed. If you're still seeing any missing posts, please go to your Connected Accounts in Settings and press "Reset Data." About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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