stephcornell

I'm so disappointed to hear that these issues persist. Was this your first payout? There is a 14-day hold that applies to all first payouts, but that information is hidden in the depths of support articles rather than front and center in the Squarespace Payments set-up process where it should be. Did it finally make it to you? Mine took 22 days total and a very badly handled support ticket. Unfortunately, subsequent payouts have been inconsistent. Some take a day to payout or as much as 5 with no explanation. It feels arbitrary and just like a wait and hope. Hope you got a resolution! Unfortunately, this is standard when using Stripe (which is the platform that operates Squarespace Payments) so this hold would happen regardless. But your comments about your poor customer service experience are on the money. I've always had mostly great service from Squarespace Support until this incident. Sadly, Squarespace Payments just seems to be one step removed and in the way of the merchant (us) and the payment processor (Stripe).

Hi Hobart, I would stay with Stripe for now if I were you. It has a lot of potential, but I don't think Squarespace Help is equipped to handle such a sensitive product yet. Because Squarespace Payments is operated by Stripe, right now the only difference is that you are one step further removed from adequate support and my experience recently on a new site, after years of using Stripe with zero issues, was awful. The support agents knew about as much as I did about the issues I was having and it was really disappointing but also really concerning. It seems to me they have to verify everything with Stripe when there are issues, which slows down communications and I never got a resolution that was acceptable. I think they have a long way to go until it's worth the headaches. Stick with Stripe.

Agree completely with all of you. I've been stuck in a Support hamster wheel going on 21 days with the worst Squarespace Support experience in 12 years. It's a complete mess and now they just aren't answering at all. Should never have connected to Squarespace Payments and should have pushed harder to have Stripe added back to my account.

That worked perfectly @tuanphan!! Thank you so much!

Hi @tuanphan ! I used your code for the footer of my new site and it was working perfectly, but now it isn't working on a few links only. Not working for footer links to: Wellness Templates in first column Design Club in third column Courses in third column I've tried removing links and adding them again, removing the code and adding again, but still having this issue. Any assistance is much appreciated!! 🙏 https://www.plumcovecreative.com/

I was afraid of that after all my digging. Thank you for your fast reply, Paul. Really appreciate it!

Site URL: https://seasontogo.com/checkout Hello! Looking to customize the default text at the bottom of the Shipping Block on the checkout page. My client offers pick-up and local delivery, to limited zip codes. And certain product shops are not eligible for shipping (it's a restaurant with holiday meal kits and weekly meal services). I'd like to include those cities in this default text area before someone goes to the trouble of entering their address. It's written throughout the site and in the custom form in checkout, but people don't read and the custom form appears after the shipping info is selected. Any input is so appreciated! Stephanie