Jakuren

Well. That didn't last... Less than 8 hours after I was told this issue was resolved Squarespace deleted my email forwards YET AGAIN. This is absolutely unacceptable. I lost a handful of financial emails yet again this morning due to this issue.

So the answer is yes. Squarespace was deleted my email forwards. 😆 I just heard back from support. The time stamps I provided for both times my email forwards were removed coincided with an issue they were tracking with some recently migrated Google Domains having their email forwards not show up. Apparently this also cause the email forwards to not work. I have been informed that the issue has been resolved and that I should no longer have my email forwards removed. I don't know if this fix only applies to the specific domain with which I was having the issue or a system wide fix. So if anyone else runs across this issue just open a ticket with support, I used the line chat. They tech escalated my case and I got a response back in seven hours or so.

The fix for the unable to create a forward was to either log out and clear the cookies, cache, and site data for Squarespace or just sigh in via an incognito window. I did hear back from Squarespace support on the issue with my email forwards being deleted multiple times. Turns out there was some system side issue with some Google Domains transfers and (hopefully) the issue is now resolved.

I am having a major recurring issue with Email Forwards now that my domain has transferred to Squarespace. I have two former Google Domains that transferred to Squarespace. The second domain to transfer worked flawlessly and has functioned correctly ever since. My primary email domain was the first to transfer to Squarespace. I received the initial email from Google saying that my domain had transferred and that I would soon receive an email from Squarespace on how to manage it. That email did not arrive and my email was currently down. I created a Squarespace account using my Gmail address and the domain was already there for me to manage. Like many others had reported my email forwards did not transfer over to Squarespace and I was unable to create them due to other lingering MX records getting transferred over. Easy enough fix. Removing all MX records allowed me to create my forwards and all was well for about a month. Then finally arrives an email from Squarespace saying that my domain had been transferred and was now ready to be managed. This is over a month after it had transferred and had been up and running. Two days after this email came through EVERY single one of my Email Forwards were deleted by Squarespace. This is also when I happened to hit the "Unable to create Email Forward" bug that others were getting but that was an easy enough workaround. I managed to get all of my forwards recreated yet again and got things working. Even though I had to manually create and delete them along with the custom MX record forwarding block before they would actually work. Well this morning it happened AGAIN! All of my email forwards were deleted yet again some time between yesterday afternoon and this morning. I had to go through the same create them, delete them, delete the MX record block, then create them again before they would work. Does anyone at Squarespace have any idea what, likely automated, process is kicking off that is deleting my email forwards?? I have a feeling that it has something to do with the system not initially transferring my domain from Google Domains correctly and part of it keeps trying to run and deleting my Email Forwards? This is a major issue as this has been my primary email for over 20 years. All of my financial, billing, medical, governmental contact, EVERYTHING goes to this mailbox which you keep deleting.

I am having a major recurring issue with Email Forwards now that my domain has transferred to Squarespace. I have two former Google Domains that transferred to Squarespace. The second domain to transfer worked flawlessly and has functioned correctly ever since. My primary email domain was the first to transfer to Squarespace. I received the initial email from Google saying that my domain had transferred and that I would soon receive an email from Squarespace on how to manage it. That email did not arrive and my email was currently down. I created a Squarespace account using my Gmail address and the domain was already there for me to manage. Like many others had reported my email forwards did not transfer over to Squarespace and I was unable to create them due to other lingering MX records getting transferred over. Easy enough fix. Removing all MX records allowed me to create my forwards and all was well for about a month. Then finally arrives an email from Squarespace saying that my domain had been transferred and was now ready to be managed. This is over a month after it had transferred and had been up and running. Two days after this email came through EVERY single one of my Email Forwards were deleted by Squarespace. This is also when I happened to hit the "Unable to create Email Forward" bug that others were getting but that was an easy enough workaround. I managed to get all of my forwards recreated yet again and got things working. Even though I had to manually create and delete them along with the custom MX record forwarding block before they would actually work. Well this morning it happened AGAIN! All of my email forwards were deleted yet again some time between yesterday afternoon and this morning. I had to go through the same create them, delete them, delete the MX record block, then create them again before they would work. Does anyone at Squarespace have any idea what, likely automated, process is kicking off that is deleting my email forwards?? I have a feeling that it has something to do with the system not initially transferring my domain from Google Domains correctly and part of it keeps trying to run and deleting my Email Forwards? This is a major issue as this has been my primary email for over 20 years. All of my financial, billing, medical, governmental contact, EVERYTHING goes to this mailbox which you keep deleting.