I'm also having issues and my Squarespace ticket was "escalated" to the team lead and well... totally useless reply filled with fluffy words. They really don't seem to care if we are all losing business (many of us being artists/small businesses still trying to recover from *gestures exhaustively at* the state of the world and C-19.) What the reply I just got really told me - they are just like every other capitalist company out their disguising itself as an artist and small business friendly platform to rake in cash. If they had any integrity they would be frantically trying to resolve this while clearly communicating with us (openly and publicly) and they would be issuing credits (give us this month free!! Credit the accounts who have paid in full for the year!!) to those affected to try to make up for the lost sales we, their customers, are experiencing because of Squarespace's inability to function along side the largest social media platform on earth - the place almost all of us go to market our businesses and services. I'm big mad.