Kamakru Posted July 11, 2023 Posted July 11, 2023 (edited) I just noticed this today. I've tried do turn off the product status, tried different settings but when it's switched on in any variation it shows a double label. Is this just a new bug? I'm not sure how I could be doing this, or how to fix. The specific prints shown do not have variations either, they are just one type of product with no options.Link to page showing this example on the front end. The issue is presenting itself on every product across multiple pages. Another example. Edited July 11, 2023 by Kamakru RAMPTRAMP 1
creedon Posted July 11, 2023 Posted July 11, 2023 Please post the URL for a page on your site where we can see your issue. A link to the backend of the your site won’t work for us, i.e. a url that contains /config/. Please set up a site-wide password, if your site is not public and you've not already done so. Post the password here. Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site. Please read the site-wide password and how to share a link documentation to understand how they work. We can then take a look at your issue. You may find How to post a forum question post useful. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
Kamakru Posted July 11, 2023 Author Posted July 11, 2023 4 minutes ago, creedon said: Please post the URL for a page on your site where we can see your issue. A link to the backend of the your site won’t work for us, i.e. a url that contains /config/. Please set up a site-wide password, if your site is not public and you've not already done so. Post the password here. Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site. Please read the site-wide password and how to share a link documentation to understand how they work. We can then take a look at your issue. You may find How to post a forum question post useful. Thanks, I've updated my main post with the front end page, though the issue is on multiple pages.
lazeaux Posted July 11, 2023 Posted July 11, 2023 I am experiencing this issue as well. Have been frantically searching for solutions!
creedon Posted July 11, 2023 Posted July 11, 2023 15 minutes ago, lazeaux said: I am experiencing this issue as well. Have been frantically searching for solutions! Please share your URL per my previous post. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
creedon Posted July 11, 2023 Posted July 11, 2023 Folks given that this has happened on two different sites I'd tend to think this is an SS backend issue or perhaps you are both using a plugin that is causing the issue. If it's one of these causes then there is little we will be able to do other than to suggest you contact SS or the plugin author. So the question is, can we narrow down what is causing the problem? Is anyone using custom code on their site? Plugins? Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
lazeaux Posted July 11, 2023 Posted July 11, 2023 no plugins or custom code used. Help center has been contacted. Thanks I guess.
Solution creedon Posted July 11, 2023 Solution Posted July 11, 2023 I can confirm the issue and it is a SS backend issue! It is happening across v7.0 and v7.1 sites. I discovered the issue on my test site. Folks please Contact Customer Support and report the issue. That is how it will get resolved. paul2009 and RAMPTRAMP 2 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
Kamakru Posted July 11, 2023 Author Posted July 11, 2023 5 minutes ago, creedon said: I can confirm the issue and it is a SS backend issue! It is happening across v7.0 and v7.1 sites. I discovered the issue on my test site. Folks please Contact Customer Support and report the issue. That is how it will get resolved. I just get run around and around the forum. Where do I actually report the bug to someone?
creedon Posted July 11, 2023 Posted July 11, 2023 I just reported the issue at the link I provided. Kamakru 1 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
creedon Posted July 11, 2023 Posted July 11, 2023 Folks even though I reported. You should report also. SS responds to volume of reports! Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
AmandaValentine Posted July 11, 2023 Posted July 11, 2023 This is also happening to me and it's making my storefront look wild. It looked totally normal last night. I worry this will confuse my clients. 😞 Link: https://amandavalentinephototherapy.com/photos RAMPTRAMP 1
creedon Posted July 12, 2023 Posted July 12, 2023 SS responded to my report and have verified the issue. RAMPTRAMP 1 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.
RAMPTRAMP Posted July 13, 2023 Posted July 13, 2023 I reported the issue last night and they say they are working on it! In the meantime you can turn off limited availability to avoid an unprofessional looking site! creedon 1
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