kgkraeer

The forum community would love to help but this is a technical issue and we are unable to assist. I recommend that you contact Squarespace Customer Care directly using this contact form.

My annual subscription renewal is coming up next month, and the lack of options here is making my decision of whether or not to continue selling with Squarespace pretty clear.
I signed up about two years ago to sell a small batch of one product, and since then have only really been able to use the site to sell a single product at a time.  That has allowed me to set store-wide shipping rates each time I had a product to list.  I have had a few opportunities to expand the products I'm selling simultaneously on my store, but have not been able to find any suitable options for setting their shipping rates.  My actual shipping costs vary more based on the size of the product than the weight, as I'm primarily selling hollow 3D prints.  Weight for each product rarely goes much higher than 2 lbs, but the size of each product can vary wildly so my shipping quotes are driven more by the package size than the package weight.  Adding to this is the fact that most of the products can't easily be boxed together.  As a result, setting shipping rates by total order weight is just completely useless for me.  I could include US shipping in the product price, but I don't want to limit my sales to the US; I could set up the US for "Free" (i.e. included) flat shipping and require other customers to pay an additional shipping fee, but run into the same issues in calculating how much they should be charged for what they're buying and where they're located.
"Carrier calculated" shipping sounds like it would be ideal for my situation, based on how it's described in the Squarespace Help Center.  But it requires the "Advanced Commerce" plan at more than double the price of the "Business" plan I'm currently on.  Selling products online is a side interest for me with very modest sales, and not a single one of the other features missing from the "Business" plan is something I feel I'd benefit enough from that it would justify the increased subscription cost.  And while real-time carrier-calculated shipping rates would be nice, just having reasonable options to manually set my shipping rates is all I actually need.  It'd be nice if I could gradually grow my online sales to a point that does justify the "Advanced Commerce" subscription fee, but I see no path from here to there as expanding the business is stymied by the options available to me.  Using the "carrier calculated" option to avoid losing money on shipping is pretty pointless if I'm instead just losing it to a subscription fee that's too high for my sales to support.
As a website-builder Squarespace has presentation options and ease-of-use that I really appreciate.  But I'm paying for ecommerce features that I can't actually use, despite having items that I would love to be able to list for sale.  I cannot list online the inventory of items that I currently sell at events, much less really consider further expanding my online business with a wide variety of made-to-order items (which was ultimately my longer-term goal) without potentially either losing my shirt on shipping or significantly overcharging customers for it.  The terrible shipping options are a major blocker preventing me from expanding my online offerings, and the sole reason that I cannot justify renewing my Squarespace subscription for another year when it expires next month.  Given that this appears to have been a known issue for years on Squarespace, with no sign of any improvement, it's clearly time for me to take my business elsewhere.

I wish I'd known that Squarespace would put me out of business by removing core functionality from the 7.1 commerce platform without any warning. Like almost all artists, my work exists in the form of portfolios, with each piece living within a larger body of work. I relied on Pagination in the Product Detail pages of the 7.1 commerce engine for the "previous" and "next" links that allowed viewers to move between individual works in my portfolios. Squarespace removed Pagination on Product Detail pages from the 7.1 platform without any warning, despite that it had been a core part of the commerce engine carried straight through from the 7.0 platform. Every competing platform offers Pagination on Product Detail pages, including Squarespace 7.0 even. Without it, I was instantly put out of business, as each piece became a dead end road. After six months of trying every possible way to solve the problem, I finally had to shut down my 7.1 site. This is a huge blow to me personally, but it's hard to see how it benefits Squarespace when every artist, craftsperson, or businessperson wants to make it as easy as possible for buyers to see and navigate through all the products they have on offer. Even more troubling is the fact that Squarespace has now shown that they can and will remove core functionality that your business depends on at any time and without any warning. I paid Squarespace to help put me in business, and instead I got put out of business. I've been a huge fan and longtime user of Squarespace, but I wouldn't wish this experience on anyone.

I wish I had known that Squarespace is more of a front page for someone's Instagram account that it is a sellers platform.  Its been a pain to make more that 10 products shoppable. I had hoped they would make the commerce part of it a bit better, but it just gets worse with each update.
I can make it pretty, but I cant make the shopping any easier with the way it is.  Ill be looking at other solutions in the future.
Im not interested in "likes", I want sales.

That squarespace does not have the possibility of integrating universal payment gateways ... so I would not have invested in developing a store on the platform.
 
That squarespace does not have the possibility of integrating universal payment gateways ... so I would not have invested in developing a store on the platform.
 
That squarespace does not have the possibility of integrating universal payment gateways ... so I would not have invested in developing a store on the platform.
 
         

There's no functionality for this. Which is MADNESS. Squarespace is the worst platform for small businesses. I am migrating to Shopify asap..

Thanks again sir. It took me a minute to realize - we're hiding the standard text navigation in the top left. But the link we're attempting in the description text is linking to the one of the same pages. Our solution was to make a duplicate of the contact page with a different slug path for these situations. Sort of brute force but it gets it done. Appreciate all your help!

Thanks again sir. It took me a minute to realize - we're hiding the standard text navigation in the top left. But the link we're attempting in the description text is linking to the one of the same pages. Our solution was to make a duplicate of the contact page with a different slug path for these situations. Sort of brute force but it gets it done. Appreciate all your help!

The following custom CSS is hiding the links.
a[href="/contact"], a[href="/about"], a[href="/shop"]   {   display: none;   }