tobysola1 Posted November 1, 2022 Posted November 1, 2022 Hi all, Customers aren't receiving confirmation emails when they donate. Also no confirmation emails when they buy a t-shirt (via the Printful integration). I've tried changing the from email to the default address but that didn't help: no-reply@squarespace-mail.com Any suggestions? Toby
kgkraeer Posted November 1, 2022 Posted November 1, 2022 I am also having a similar problem. Most of my customers are receiving their order confirmation but are NOT receiving their shipping/fulfillment confirmation or their review requests. They are not going to spam, according to my customers either.
paul2009 Posted November 2, 2022 Posted November 2, 2022 11 hours ago, kgkraeer said: Most of my customers are receiving their order confirmation but are NOT receiving their shipping/fulfillment confirmation or their review requests. The forum community would love to help but this is a technical issue and we are unable to assist. I recommend that you contact Squarespace Customer Care directly using this contact form. kgkraeer and tobysola1 2 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.
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