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Confirmation Emails Not Arriving

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Hi all, 

Customers aren't receiving confirmation emails when they donate. Also no confirmation emails when they buy a t-shirt (via the Printful integration). I've tried changing the from email to  the default address but that didn't help: no-reply@squarespace-mail.com 

Any suggestions?


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11 hours ago, kgkraeer said:

Most of my customers are receiving their order confirmation but are NOT receiving their shipping/fulfillment confirmation or their review requests.

The forum community would love to help but this is a technical issue and we are unable to assist. I recommend that you contact Squarespace Customer Care directly using this contact form.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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