Jump to content

Confirmation Emails Not Arriving

Recommended Posts

Hi all, 

Customers aren't receiving confirmation emails when they donate. Also no confirmation emails when they buy a t-shirt (via the Printful integration). I've tried changing the from email to  the default address but that didn't help: no-reply@squarespace-mail.com 

Any suggestions?


Link to comment
11 hours ago, kgkraeer said:

Most of my customers are receiving their order confirmation but are NOT receiving their shipping/fulfillment confirmation or their review requests.

The forum community would love to help but this is a technical issue and we are unable to assist. I recommend that you contact Squarespace Customer Care directly using this contact form.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.