tobysola1 Posted November 1, 2022 Share Posted November 1, 2022 Hi all, Customers aren't receiving confirmation emails when they donate. Also no confirmation emails when they buy a t-shirt (via the Printful integration). I've tried changing the from email to the default address but that didn't help: no-reply@squarespace-mail.com Any suggestions? Toby Link to comment
kgkraeer Posted November 1, 2022 Share Posted November 1, 2022 I am also having a similar problem. Most of my customers are receiving their order confirmation but are NOT receiving their shipping/fulfillment confirmation or their review requests. They are not going to spam, according to my customers either. Link to comment
paul2009 Posted November 2, 2022 Share Posted November 2, 2022 11 hours ago, kgkraeer said: Most of my customers are receiving their order confirmation but are NOT receiving their shipping/fulfillment confirmation or their review requests. The forum community would love to help but this is a technical issue and we are unable to assist. I recommend that you contact Squarespace Customer Care directly using this contact form. tobysola1 and kgkraeer 2 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
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