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Confirmation Emails Not Arriving

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Hi all, 

Customers aren't receiving confirmation emails when they donate. Also no confirmation emails when they buy a t-shirt (via the Printful integration). I've tried changing the from email to  the default address but that didn't help: no-reply@squarespace-mail.com 

Any suggestions?


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11 hours ago, kgkraeer said:

Most of my customers are receiving their order confirmation but are NOT receiving their shipping/fulfillment confirmation or their review requests.

The forum community would love to help but this is a technical issue and we are unable to assist. I recommend that you contact Squarespace Customer Care directly using this contact form.

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