Jump to content

Why are my categories combining themselves?

Recommended Posts

I have been having an issue for the past few months where my categories have combined with each other. I have two examples. When I click on "Crochet" it immediately takes the customer to "Holloween". The crochet items are at the bottom of the screen when you scroll all the way down. The Halloween tab is missing on my page now and the only way to access it is if the customer clicks on "Crochet". 
 

The next example is with my tab "Floral". When the customer clicks on "Floral" it will take them to "Summer" and "Lip Glosses" which have nothing to do with each other. The summer and lipglosses tabs have disappeared as well. I've been researching and I don't think anyone else has had this problem.  
 

If anyone is able to help, I would greatly appreciate it. 

FB9129AC-DC56-49DC-BA64-C1C262D374CE.jpeg

5007374E-1F28-4299-A316-08732E3BBD5E.png

3F9D7D3F-10B8-4343-BFB1-007D25D2DA97.jpeg

718C560F-1A50-4D41-8247-B3B3634C1741.png

Link to comment
  • Replies 1
  • Views 1.1k
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Posted Images

Quote

When I click on "Crochet" it immediately takes the customer to "Holloween".

You are actually in the Crochet category but because Breadcrumbs is turned off you can't see that on the page.ScreenShot2024-02-19at2_23_43PM.png.0b51d31e1dcc3b9cb9a50f2e231a172d.png

Halloween is a category nested under Crochet.

ScreenShot2024-02-19at2_46_13PM.png.1cb0809c201ca81a937016a2d4be95bb.png

Quote

The Halloween tab is missing on my page now and the only way to access it is if the customer clicks on "Crochet". 

I'm not sure if you intended to have a nested Crochet > Halloween category or not.

ScreenShot2024-02-19at2_53_29PM.png.55358c6e3c89b9436568cc1c6de48e3b.png

If not then you'll want to drag the Halloween out from under Crochet.

ScreenShot2024-02-19at2_56_17PM.png.715cb7f4d634077654cc0b7c2e2d2796.png

If you want to have both Crochet > Halloween and Halloween categories for a product then you need to create an additional top level Halloween category.

ScreenShot2024-02-19at2_59_16PM.png.971410a41c210246909ee154a6e48dda.png

Then to assign the nested category and the top level category you do the following in the product.

ScreenShot2024-02-19at3_02_14PM.png.da30d9b5acbfe13eb16eec6877c83659.png

Let us know how it goes.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.