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Image blocks are missing on some devices... I'M STUMPED

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I've encountered a strange issue... My client has previewed her site (on a 13" macbook) and image blocks aren't appearing. Images that are placed as section backgrounds, and summary block photos do show, it seems to only be plain image blocks. I've attached screenshots of the pages/photos that aren't displaying, but it applies to:

Home > Our Story
About > Philosophy
About > The Founders
Spa Menu > All categories

I'm working on the same screen size and have tried to replicate the issue with no luck. Does anyone have any insight?

https://fife-sunflower-68mk.squarespace.com/
pw: elipsis

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Screenshot 2023-12-14 at 10.39.59 AM.png

Screenshot 2023-12-14 at 10.45.02 AM.png

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Is this only happening on your clients laptop?

Have you got them to clear their browser cache?

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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On 12/14/2023 at 3:50 PM, mbockmaster said:

My client has previewed her site (on a 13" macbook) and image blocks aren't appearing.

This can happen if their device or their internet service provider is blocking the images.squarespace-cdn.com domain. Have they tried accessing the image file directly by using this URL:

https://images.squarespace-cdn.com/content/v1/64b04fc51bf0dc519305cc2a/c62d0e3c-03ef-4ec8-857c-e185c9df19a0/elipsis-day-spa-owners-alisha-hill-jennifer-linton-grimsby.jpg?format=2500w

If this doesn't help, they'll need to open the browser tools and look for errors in the console log but this won't be easy. If it isn't an issue with the images being blocked, or the browser cache being corrupted, then we'd need lots more information, including:

  • screenshots or a video (Loom is helpful!) of what they see
  • details of the device they are using
  • details of the browser, including the type and version

Even with this information, it will be difficult to troubleshoot this remotely.

Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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7 hours ago, mbockmaster said:

Any other ideas/options?

Have you tried duplicating the page? Replacing the photo blocks and photos with new blocks and different images? Maybe disabling the image effect would make a difference?

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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