Form Not Appearing on Page

Could someone please assist us in finding the reason and a solution for why our forms have suddenly stopped appearing, if someone press Decline in Cookie banner? We can only see them in Edit mode. Squarespace Support could not solve it. It is concerning our webpage www.liimmi.com. Thank you!

Hi @JuditLorincz what did SquareSpace support tell you?

Are you referring to the form on your Contact page? It looks like it is the intention of your cookie banner to turn of the form when someone clicked "Decline". I would be hesitant to override the behaviour without understanding how that affects your use of the cookie plugin and/or compliance.

On 12/1/2023 at 9:41 PM, melody495 said:

Hi @JuditLorincz what did SquareSpace support tell you?

Are you referring to the form on your Contact page? It looks like it is the intention of your cookie banner to turn of the form when someone clicked "Decline". I would be hesitant to override the behaviour without understanding how that affects your use of the cookie plugin and/or compliance.

Hi @melody495,

yes, the contact form, and as it turns out, all other forms vanish when 'Declined' is clicked. Thank you so much!

We need the forms to show up. Previously, they were there regardless of the consent choice. How do we refer to all forms on our website to override the blocking? Can you please suggest what to try to replace "???" below?

This is the code we're attempting to adjust. We're not sure how to make it apply to all our forms and have them as essential:
<!-- Termly custom blocking map -->
<script data-termly-config>
  window.TERMLY_CUSTOM_BLOCKING_MAP = {
    "???": "essential"
  }
</script>
<!-- End Termly custom blocking map -->

SquareSpace support suggested trying to deactivate our codes one by one to pinpoint the issue. They seemed to refer to custom CSS, but we were not further with that. However, it appears the problem is with consent and the enabled auto blocker. Thanks a lot!

18 hours ago, JuditLorincz said:

This is the code we're attempting to adjust. We're not sure how to make it apply to all our forms and have them as essential:
<!-- Termly custom blocking map -->
<script data-termly-config>
  window.TERMLY_CUSTOM_BLOCKING_MAP = {
    "???": "essential"
  }
</script>
<!-- End Termly custom blocking map -->

Hi @JuditLorincz as this is a third party plugin, best option is to contact them. Have you tried contacting Termly?

On 12/5/2023 at 9:02 AM, melody495 said:

Hi @JuditLorincz as this is a third party plugin, best option is to contact them. Have you tried contacting Termly?

Dear melody495,

Yes, I am waiting for their reply. Thank you for highlighting the compliance issue; I forwarded those concerns as well.

This exception code will probably need a URL, so I also tried to contact Squarespace Support again to find out from where the forms load, but they refused to help in any way.

Thank you for guiding me to the solution. I hope this issue will be resolved soon as we truly need the forms to show up, and we'd like to ensure GDPR compliance.

10 minutes ago, JuditLorincz said:

Yes, I am waiting for their reply. 

I found this by Googling your code, but I'm not familiar with Termly so don't know if this is what you are looking for. 

https://support.termly.io/en/articles/7904650-implementing-a-custom-blocking-map-to-change-auto-blocker-s-blocking-behavior

13 minutes ago, JuditLorincz said:

I also tried to contact Squarespace Support again to find out from where the forms load, but they refused to help in any way.

This is a third party plugin, not by SquareSpace, not much they can do to help as they don't control what the third party plugin code does. 

Hope you resolve this with Termly soon. Best of luck!