Jump to content

Pop-up timing not working

Go to solution Solved by paul2009,

Recommended Posts

  • Replies 2
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

  • Solution
21 minutes ago, TomAylwin said:

I have a pop-up set to 30 seconds but it pops-up only after about 5 seconds.

If you're using the built-in Promotional Pop-up, it can be set to appear on a timer and on scroll. If both options are set, the pop-up will appear when the first action happens, which may be before 30 seconds. If this isn't the issue, use the Reset option and then try accessing the site from a private/incognito window to see if this resolves the issue.

If you are still experiencing an issue, you are encouraged to inform Squarespace directly by raising a ticket through Squarespace Customer Care

Did this help? Please give feedback by clicking an icon below  ⬇️

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.