Pop-up timing not working

21 minutes ago, TomAylwin said:

I have a pop-up set to 30 seconds but it pops-up only after about 5 seconds.

If you're using the built-in Promotional Pop-up, it can be set to appear on a timer and on scroll. If both options are set, the pop-up will appear when the first action happens, which may be before 30 seconds. If this isn't the issue, use the Reset option and then try accessing the site from a private/incognito window to see if this resolves the issue.

If you are still experiencing an issue, you are encouraged to inform Squarespace directly by raising a ticket through Squarespace Customer Care. 

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