LOA Posted August 23, 2023 Share Posted August 23, 2023 The toggle switch for clear pay is greyed out. We appear to meet the criteria and I'm going in circles. I have been on you tube and searched the forum but I can't find the help I need. We sell clothing merchandise but the main thing we want to use clear pay for is entry to our multiday cycle event. Clear pay would be ideal to allow people to spread the cost in the run up to the event. Link to comment
paul2009 Posted August 23, 2023 Share Posted August 23, 2023 (edited) 4 hours ago, LOA said: The toggle switch for clear pay is greyed out. Assuming the site is live, you have connected Stripe and you are based in the UK, selling in Pounds Sterling, then the option should be available. If you've checked these and are still experiencing an issue, you are encouraged to inform Squarespace directly by raising a ticket through Squarespace Customer Care because they don't use this forum to track bug reports. 4 hours ago, LOA said: the main thing we want to use clear pay for is entry to our multiday cycle event If your "multiday cycle event" event is an event (and therefore a service product), you won't be able to use Clearpay for this. Clearpay can only be used as a payment option for physical products. Did this help? Please give feedback by clicking an icon below ⬇️ Edited August 23, 2023 by paul2009 LOA 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
LOA Posted August 23, 2023 Author Share Posted August 23, 2023 I was trying to find the squarespace help area to raise a ticket but all i could find was this forum. I'll try again Link to comment
LOA Posted August 23, 2023 Author Share Posted August 23, 2023 Cancel that just found it. Ticket submitted paul2009 1 Link to comment
paul2009 Posted August 23, 2023 Share Posted August 23, 2023 1 hour ago, LOA said: Ticket submitted Let us know how you get on 🙂 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
LOA Posted September 8, 2023 Author Share Posted September 8, 2023 It's Stripe issue. They say we have the wrong code. Link to comment
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