Clear pay toggle switch is greyed out.

The toggle switch for clear pay is greyed out. We appear to meet the criteria and I'm going in circles. I have been on you tube and searched the forum but I can't find the help I need. We sell clothing merchandise but the main thing we want to use clear pay for is entry to our multiday cycle event. Clear pay would be ideal to allow people to spread the cost in the run up to the event. 

4 hours ago, LOA said:

The toggle switch for clear pay is greyed out.

Assuming the site is live, you have connected Stripe and you are based in the UK, selling in Pounds Sterling, then the option should be available. If you've checked these and are still experiencing an issue, you are encouraged to inform Squarespace directly by raising a ticket through Squarespace Customer Care because they don't use this forum to track bug reports.

4 hours ago, LOA said:

the main thing we want to use clear pay for is entry to our multiday cycle event

If your "multiday cycle event" event is an event (and therefore a service product), you won't be able to use Clearpay for this. Clearpay can only be used as a payment option for physical products.

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I was trying to find the squarespace help area to raise a ticket but all i could find was this forum. I'll try again 

Cancel that just found it.  Ticket submitted

1 hour ago, LOA said:

Ticket submitted

Let us know how you get on 🙂

It's Stripe issue. They say we have the wrong code.