Domain Link up Problems

Hello, 

I've built a website with SS and signed up for business acc. My domain is held with a 3rd party IONOS athenafilms.com 

Despite the apparent simplicity of connecting in the 'use the domain I own' - at no point have they asked me to logo into my IONOS acc - so how can they get the records? I've already had one 72 hour long connection failure, and now trying it again (again without me having to sign in to IONOS).

I'm not great at the language of this, and had support from IONOS who said they could only really help if I either had the IP address or the nameserver. We've long had our acc with IONOS and has the business emails attached to it as well so don't want to swap to SS. I can't believe there's not a simple chat function as I'm sure it must be simple... 

Can anyone help at all please? 

Thanks! 

Jude 

I just tried to simply use the redirect feature on IONOS and it says the SS acc refused to connect ? 

2 hours ago, JudeCov said:

I've built a website...My domain is held with a 3rd party IONOS 

Despite the apparent simplicity of connecting in the 'use the domain I own' - at no point have they asked me to log into my IONOS acc - so how can they get the records?

I can't believe there's not a simple chat function as I'm sure it must be simple... 

As far as I can see, the domain is hosted on 1&1, and has not been connected to Squarespace yet, because none of the records (A or CNAME) are correct for a Squarespace website. 

I recommend that you follow this guide and ask for help if you get confused: Connecting a 1&1 IONOS domain to your Squarespace site.

There is an online chat service but you'll need to confirm your issue (by answering a few quick questions) before you'll be able to reach the chat service button. If you experience any difficulties contacting Squarespace Customer Care, please read my short guide, how to contact Squarespace and see if it helps.

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Thanks v much Paul - will try and connect with the online help. Do you know about how to find the nameserver or IP address for SS? 

Thanks for your advice - especially with finding someone to chat to as well! It's up and running.

Just a little note if anyone is having a similar issue ... after putting in the DNS settings and saving, I had to clear my cache because it stored the website as unresponsive in the history. I cleared the cache and all is well. Thanks again!