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If my client has an existing SquareSpace site and account, but I have redesigned their site in a trial version, can I transfer their account to the new design?

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Hi, please help!  My client has a current Squarespace account and site but I have redesigned their site for them in a trial version. They have approved that and I now need to make it live, can I transfer the new site into their account in place of the old one (without them having to pay for a new subscription and lose money on the old one?)

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32 minutes ago, JuleeBode said:

If my client has an existing SquareSpace site and account, but I have redesigned their site in a trial version, can I transfer their account to the new design?

The website billing plan cannot be transferred to the new site.

You or your client will need to purchase a billing plan for the new site and then cancel the old site to avoid paying for multiple sites at the same time. You can contact Customer Care to find out if you’re eligible for a prorated refund for switching sites. I wrote a more detailed response in this thread.

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About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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Just now, JuleeBode said:

how do I contact Customer Care?

Please see how to contact Squarespace.

Did this help? Please give feedback by clicking an icon below  ⬇️

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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