My "order confirmation" page doesn't actually state that an order has been placed

I started a website for my business and placed a test order. After placing the order, a page popped up with "pending fulfillment" highlighted in orange at the top of the page.

I verified that the sale went through and I received the funds. However, I know this is going to be confusing for customers.

After placing an order, I would like for my customers to see a very standard "order confirmed" page with the standard info you'd see when shopping online. I'm seeing tons of options for editing the cart/checkout process but nothing related to the "order confirmation" page.

Here's a screenshot of what I'm dealing with. Thank you

On 2/23/2023 at 4:16 PM, Levi_Tremblay said:

After placing the order, a page popped up with "pending fulfillment" highlighted in orange at the top of the page...I would like for my customers to see a very standard "order confirmed" page with the standard info you'd see when shopping online.

@Levi_Tremblay I agree with you - a bold "Order confirmed" message is needed. However, the Order Status page is brand new (February 2023) so now is a great time to pass this feedback to Squarespace Customer Care using a support ticket.

If it helps, I've written a post about customising the Order Status page and I've included some temporary code to workaround the current limitations of the page. You'll find my guide here: Customising the Squarespace order confirmation page. Hopefully it won't be long until Squarespace make their own improvements to this new feature.

Here are some status page examples where the code has been added:

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