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My "order confirmation" page doesn't actually state that an order has been placed

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I started a website for my business and placed a test order. After placing the order, a page popped up with "pending fulfillment" highlighted in orange at the top of the page.

I verified that the sale went through and I received the funds. However, I know this is going to be confusing for customers.

 

After placing an order, I would like for my customers to see a very standard "order confirmed" page with the standard info you'd see when shopping online. I'm seeing tons of options for editing the cart/checkout process but nothing related to the "order confirmation" page.

Here's a screenshot of what I'm dealing with. Thank you

 

 

Screenshot (3).png

Edited by Levi_Tremblay
removed personal info from screenshot
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On 2/23/2023 at 4:16 PM, Levi_Tremblay said:

After placing the order, a page popped up with "pending fulfillment" highlighted in orange at the top of the page...I would like for my customers to see a very standard "order confirmed" page with the standard info you'd see when shopping online.

@Levi_Tremblay I agree with you - a bold "Order confirmed" message is needed. However, the Order Status page is brand new (February 2023) so now is a great time to pass this feedback to Squarespace Customer Care using a support ticket.

If it helps, I've written a post about customising the Order Status page and I've included some temporary code to workaround the current limitations of the page. You'll find my guide here: Customising the Squarespace order confirmation page. Hopefully it won't be long until Squarespace make their own improvements to this new feature.

Here are some status page examples where the code has been added:

image.thumb.png.d2636a5dc123cc6c21038cd23cd52493.png

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About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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  • 8 months later...

Hi, we sell meditation classes & courses and do not send out products.  We've had customers emailing us to ask if their bookings are confirmed or not - their feed back is that the highlighted 'Pending fulfilment' is confusing...  we were wondering if it's possible to remove the words 'Pending fulfilment' from the Order confirmation / Status page? 

Just going in and changing each booking individually isn't really an option for us because our charity is run by volunteers and it would be difficult to spend time on that.  Even if we did there would still be a time-lapse with the initial Order Status still displaying the confusing 'pending fulfilment.' 

Thank you

Mandy

www.meditateinthewestmidlands.co.uk

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31 minutes ago, Khechog said:

feed back is that the highlighted 'Pending fulfilment' is confusing...  we were wondering if it's possible to remove the words 'Pending fulfilment' from the Order confirmation / Status page?

I provided a way to hide the 'Pending fulfilment' badge in this earlier post. Let me know if that works for you.

Did this help? Please give feedback by clicking an icon below  ⬇️

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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14 minutes ago, Khechog said:

Would I put this code into the CSS in Website tools or in the code on the Status page itself?

Put it into Code InjectionORDER STATUS PAGE.

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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