Hawksksks Posted January 19, 2023 Share Posted January 19, 2023 Hi. I'm creating my site and uploading videos. However, I've only uploaded 10mins of video (I have a 30 min limit), yet the site is saying I only have 8 mins left? Why is this? Is there a way I can refresh/reset this? Link to comment
Solution paul2009 Posted January 20, 2023 Solution Share Posted January 20, 2023 (edited) On 1/19/2023 at 11:30 PM, Hawksksks said: I've only uploaded 10mins of video...yet the site is saying I only have 8 mins left? Why is this? Take a look in the Asset Library panel in the Home menu to see if you have accidentally uploaded the video more than once. It's easy to do (I've done it before!). If there's still an issue then it's likely to be a technical issue so please contact Squarespace Customer Care directly for help. Did this help? Please give feedback by clicking an icon below ⬇️ Edited January 21, 2023 by paul2009 Hawksksks 1 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Hawksksks Posted January 21, 2023 Author Share Posted January 21, 2023 13 hours ago, paul2009 said: Take a look in the Asset Library panel in the Home menu to see if you have accidentally uploaded the video more than once. It's easy to do (I've done it before!). If there's still an issue then it's likely to be a technical issue so please contact Squarespace Customer Care directly for help. Did this help? Please give feedback by clicking an icon below ⬇️ And just like that, my prayers are answered. Many thankings, sir. This has freed up a load of space. paul2009 1 Link to comment
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