KC_Metalsmith Posted December 21, 2022 Share Posted December 21, 2022 Hello, Is it possible to remove a discount code from an ongoing subscription? I created a discount code with the subscription setting set to "All Payments". This allows the buyer to use the code for all of the payments made on this particular subscription. However, the buyers is no longer eligible for the discount, and I'd like to remove it. I've deleted the discount code, but the subscription still shows the discount code as active and giving the buyer the discounted rate. I know that I can cancel the buyers subscription and have them sign up for a new one without using the discount code, but this is cumbersome and relies on the buyer doing as instructed. Is there anything else that I can do on my end? Thanks, Kelly Link to comment
paul2009 Posted December 23, 2022 Share Posted December 23, 2022 On 12/21/2022 at 9:17 PM, KC_Metalsmith said: Is it possible to remove a discount code from an ongoing subscription? No. Once a subscription has started, pricing and discounts cannot be changed. Did this answer your question? Please give feedback by clicking an icon below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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