Jump to content

Unable to remove discount code from subscription

Recommended Posts


Is it possible to remove a discount code from an ongoing subscription?

I created a discount code with the subscription setting set to "All Payments". This allows the buyer to use the code for all of the payments made on this particular subscription. However, the buyers is no longer eligible for the discount, and I'd like to remove it. I've deleted the discount code, but the subscription still shows the discount code as active and giving the buyer the discounted rate. I know that I can cancel the buyers subscription and have them sign up for a new one without using the discount code, but this is cumbersome and relies on the buyer doing as instructed.  Is there anything else that I can do on my end?

Thanks, Kelly

Link to comment
  • Replies 1
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

On 12/21/2022 at 9:17 PM, KC_Metalsmith said:

Is it possible to remove a discount code from an ongoing subscription?

No. Once a subscription has started, pricing and discounts cannot be changed. 

Did this answer your question? Please give feedback by clicking an icon below  ⬇️

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.