Jump to content

Unable to remove discount code from subscription

Recommended Posts

Hello, 

Is it possible to remove a discount code from an ongoing subscription?

I created a discount code with the subscription setting set to "All Payments". This allows the buyer to use the code for all of the payments made on this particular subscription. However, the buyers is no longer eligible for the discount, and I'd like to remove it. I've deleted the discount code, but the subscription still shows the discount code as active and giving the buyer the discounted rate. I know that I can cancel the buyers subscription and have them sign up for a new one without using the discount code, but this is cumbersome and relies on the buyer doing as instructed.  Is there anything else that I can do on my end?

Thanks, Kelly

Link to comment
  • Replies 1
  • Views 443
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

On 12/21/2022 at 9:17 PM, KC_Metalsmith said:

Is it possible to remove a discount code from an ongoing subscription?

No. Once a subscription has started, pricing and discounts cannot be changed. 

Did this answer your question? Please give feedback by clicking an icon below  ⬇️

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.