"No Such Charge" message on Stripe

A client purchased an item using stripe.  When I click the transaction to view it in stripe it says "no such charge."  

I've used stripe without a problem before, but just recently switched to the new version of squarespace.  Squarespace says that stripe is connected in my payments section.  What could be going wrong?

In the first screenshot below, I'm using the "View Payments" panel under Commerce-Payments-Stripe.  But the same thing happens if I try to view it from my Orders panel.  When I click on the transaction it then goes to my Stripe dashboard and shows the second screenshot.  

I am having the same problem, what was the resolution?

I'm resurrecting this topic as I have the same problem and it's causing issues for us now as customers are paying and the money is disappearing! Did either of you get a resolution?