Jump to content

"No Such Charge" message on Stripe

Go to solution Solved by paul2009,

Recommended Posts

A client purchased an item using stripe.  When I click the transaction to view it in stripe it says "no such charge."  

I've used stripe without a problem before, but just recently switched to the new version of squarespace.  Squarespace says that stripe is connected in my payments section.  What could be going wrong?

Link to comment
  • Replies 3
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

  • Solution
On 11/27/2022 at 4:29 PM, kruss said:

A client purchased an item using stripe.  When I click the transaction to view it in stripe it says "no such charge."  I've...just recently switched to the new version of squarespace.

Please contact the respective customer care teams - at Stripe and/or Squarespace - directly about this error. Forum users would love to help but we are unable to assist with technical issues. 

Edited by paul2009

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment

In the first screenshot below, I'm using the "View Payments" panel under Commerce-Payments-Stripe.  But the same thing happens if I try to view it from my Orders panel.  When I click on the transaction it then goes to my Stripe dashboard and shows the second screenshot.  

Screen Shot 2022-11-27 at 12.57.09 PM.jpg

Screen Shot 2022-11-27 at 1.03.06 PM.jpg

Link to comment
  • 3 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.