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"No Such Charge" message on Stripe

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A client purchased an item using stripe.  When I click the transaction to view it in stripe it says "no such charge."  

I've used stripe without a problem before, but just recently switched to the new version of squarespace.  Squarespace says that stripe is connected in my payments section.  What could be going wrong?

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On 11/27/2022 at 4:29 PM, kruss said:

A client purchased an item using stripe.  When I click the transaction to view it in stripe it says "no such charge."  I've...just recently switched to the new version of squarespace.

Please contact the respective customer care teams - at Stripe and/or Squarespace - directly about this error. Forum users would love to help but we are unable to assist with technical issues. 

Edited by paul2009

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In the first screenshot below, I'm using the "View Payments" panel under Commerce-Payments-Stripe.  But the same thing happens if I try to view it from my Orders panel.  When I click on the transaction it then goes to my Stripe dashboard and shows the second screenshot.  

Screen Shot 2022-11-27 at 12.57.09 PM.jpg

Screen Shot 2022-11-27 at 1.03.06 PM.jpg

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