CalamityAndy Posted November 9, 2022 Share Posted November 9, 2022 I currently have a personal plan until April 2023. I upgraded to a Commerce plan so I could sell products on the site using a Square POS. When I try to connect to Square POS, it says I can't because I don't have a commerce plan, and my personal plan is pending. Do I have to cancel my personal plan? I can't simply upgrade it? I don't want to lose out on 5 months of my plan when I try to upgrade. Link to comment
paul2009 Posted November 9, 2022 Share Posted November 9, 2022 2 hours ago, CalamityAndy said: I upgraded to a Commerce plan so I could sell products on the site using a Square POS. When I try to connect to Square POS, it says I can't because I don't have a commerce plan, and my personal plan is pending. Upgrades are usually instantaneous, so if you’ve upgraded to a Commerce plan without changing your payment frequency (monthly via annually) then it should work. Note that Squarespace POS is only available in the US and is not the same as Square POS. You can use Squarespace POS if you: Sell physical or service products in the US. Are on Squarespace’s Commerce (Basic or Advanced) plan Have site owner or administrator permissions Have an iPhone, iPad with the Squarespace app version 1.48.0 or higher, or Squarespace app version 1.69.0 or higher on Android . Have a Square account Have a Square Reader for magstripe, or contactless and chip transactions If you meet these requirements and it is not working, please contact Squarespace Customer Care directly. sayreambrosio 1 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
CalamityAndy Posted November 9, 2022 Author Share Posted November 9, 2022 7 hours ago, paul2009 said: Upgrades are usually instantaneous, so if you’ve upgraded to a Commerce plan without changing your payment frequency (monthly via annually) then it should work. I did change my frequency from annually to monthly. Link to comment
paul2009 Posted November 9, 2022 Share Posted November 9, 2022 17 minutes ago, CalamityAndy said: I did change my frequency from annually to monthly. That will be the issue. When you change to monthly, the upgrade will only take place at the end of the current billing cycle. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
CalamityAndy Posted November 9, 2022 Author Share Posted November 9, 2022 There's no way to solve this? I was not able to find a way to contact support. Link to comment
paul2009 Posted November 9, 2022 Share Posted November 9, 2022 The link in my earlier answer should take you to support, however if you change to annual, it should upgrade immediately. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
jeaninej Posted November 23, 2022 Share Posted November 23, 2022 You are saying if I upgrade my plan - i have to wait until the end of the subscription period? That will be close to a month. That does not make sense - i could then close the account, then open a new account with the upgraded plan. ?? Link to comment
paul2009 Posted November 23, 2022 Share Posted November 23, 2022 30 minutes ago, jeaninej said: You are saying if I upgrade my plan - i have to wait until the end of the subscription period? No. You’ve misunderstood what I said. If you upgrade - and don’t change the payment frequency - it will happen immediately. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
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