Cannot change plan

I currently have a personal plan until April 2023. I upgraded to a Commerce plan so I could sell products on the site using a Square POS. When I try to connect to Square POS, it says I can't because I don't have a commerce plan, and my personal plan is pending.

Do I have to cancel my personal plan? I can't simply upgrade it? I don't want to lose out on 5 months of my plan when I try to upgrade.

2 hours ago, CalamityAndy said:

I upgraded to a Commerce plan so I could sell products on the site using a Square POS. When I try to connect to Square POS, it says I can't because I don't have a commerce plan, and my personal plan is pending.

Upgrades are usually instantaneous, so if you’ve upgraded to a Commerce plan without changing your payment frequency (monthly via annually) then it should work. Note that Squarespace POS is only available in the US and is not the same as Square POS.

You can use Squarespace POS if you:

• Sell physical or service products in the US.
• Are on Squarespace’s Commerce (Basic or Advanced) plan 
• Have site owner or administrator permissions
• Have an iPhone, iPad with the Squarespace app version 1.48.0 or higher, or Squarespace app version 1.69.0 or higher on Android .
• Have a Square account
• Have a Square Reader for magstripe, or contactless and chip transactions

If you meet these requirements and it is not working, please contact Squarespace Customer Care directly. 

7 hours ago, paul2009 said:

Upgrades are usually instantaneous, so if you’ve upgraded to a Commerce plan without changing your payment frequency (monthly via annually) then it should work.

I did change my frequency from annually to monthly. 

17 minutes ago, CalamityAndy said:

I did change my frequency from annually to monthly. 

That will be the issue. When you change to monthly, the upgrade will only take place at the end of the current billing cycle.

There's no way to solve this? I was not able to find a way to contact support.

The link in my earlier answer should take you to support, however if you change to annual, it should upgrade immediately. 

You are saying if I upgrade my plan - i have to wait until the end of the subscription period?  That will be close to a month.

That does not make sense - i could then close the account, then open a new account with the upgraded plan. ?? 

30 minutes ago, jeaninej said:

You are saying if I upgrade my plan - i have to wait until the end of the subscription period?

No. You’ve misunderstood what I said. If you upgrade - and don’t change the payment frequency - it will happen immediately. 

On 11/8/2022 at 11:43 PM, paul2009 said:

If you meet these requirements and it is not working, please contact Squarespace Customer Care directly. 

I meet requirements as stated above, so contacted customer care because SquareSpace cannot connect to my contactless Square Reader. Customer Care said to go get help from Square. Square tech support stated directly and unequivocally that Square Reader would not work with SqSp.  Pretty frustrated with both companies right now. 

On 11/9/2022 at 12:15 AM, CalamityAndy said:

I currently have a personal plan until April 2023. I upgraded to a Commerce plan so I could sell products on the site using a Square POS. When I try to connect to Square POS, it says I can't because I don't have a commerce plan, and my personal plan is pending.

Do I have to cancel my personal plan? I can't simply upgrade it? I don't want to lose out on 5 months of my plan when I try to upgrade.

I am having the same problem because I wanted to test some features so I upgraded to commerce advance and changed payment frequency to monthly and they want me to wait 5 months until current plan expires to make the upgrade. I am currently looking into Shopify as Squaresace has proven to be a really poor platform for many reasons.