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I currently have a personal plan until April 2023. I upgraded to a Commerce plan so I could sell products on the site using a Square POS. When I try to connect to Square POS, it says I can't because I don't have a commerce plan, and my personal plan is pending.

Do I have to cancel my personal plan? I can't simply upgrade it? I don't want to lose out on 5 months of my plan when I try to upgrade.

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2 hours ago, CalamityAndy said:

I upgraded to a Commerce plan so I could sell products on the site using a Square POS. When I try to connect to Square POS, it says I can't because I don't have a commerce plan, and my personal plan is pending.

Upgrades are usually instantaneous, so if you’ve upgraded to a Commerce plan without changing your payment frequency (monthly via annually) then it should work. Note that Squarespace POS is only available in the US and is not the same as Square POS.

You can use Squarespace POS if you:

  • Sell physical or service products in the US.
  • Are on Squarespace’s Commerce (Basic or Advanced) plan 
  • Have site owner or administrator permissions
  • Have an iPhone, iPad with the Squarespace app version 1.48.0 or higher, or Squarespace app version 1.69.0 or higher on Android .
  • Have a Square account
  • Have a Square Reader for magstripe, or contactless and chip transactions

If you meet these requirements and it is not working, please contact Squarespace Customer Care directly. 

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
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17 minutes ago, CalamityAndy said:

I did change my frequency from annually to monthly. 

That will be the issue. When you change to monthly, the upgrade will only take place at the end of the current billing cycle.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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The link in my earlier answer should take you to support, however if you change to annual, it should upgrade immediately. 

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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  • 2 weeks later...
30 minutes ago, jeaninej said:

You are saying if I upgrade my plan - i have to wait until the end of the subscription period?

No. You’ve misunderstood what I said. If you upgrade - and don’t change the payment frequency - it will happen immediately. 

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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