Troutman Posted August 19, 2022 Share Posted August 19, 2022 A customer has recently moved house and changed his address accordingly but it has not updated and I posted his item out to the old address as I had no way of knowing. What's going on? Link to comment
Birdie_SQSP Posted August 19, 2022 Share Posted August 19, 2022 Hi there! Customers are able to edit their saved shipping address, but this does not apply to future renewals of subscription products automatically. To change the subscription shipping address, customers must cancel the subscription and re-subscribe using different shipping details. Link to comment
Troutman Posted August 19, 2022 Author Share Posted August 19, 2022 OK so he's a subscription customer and therefore he needs to cancel the subscription and re-subscribe with new address...correct? Link to comment
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