Customers Shipping Address won't change

A customer has recently moved house and changed his address accordingly but it has not updated and I posted his item out to the old address as I had no way of knowing. What's going on? 

Hi there! 

Customers are able to edit their saved shipping address, but this does not apply to future renewals of subscription products automatically. To change the subscription shipping address, customers must cancel the subscription and re-subscribe using different shipping details.

OK so he's a subscription customer and therefore he needs to cancel the subscription and re-subscribe with new address...correct?

On 8/19/2022 at 8:30 PM, Birdie_SQSP said:

Hi there! 

Customers are able to edit their saved shipping address, but this does not apply to future renewals of subscription products automatically. To change the subscription shipping address, customers must cancel the subscription and re-subscribe using different shipping details.

Hi Birdie,

Is this still the case now? We've just encountered this problem for the first time with our recurring memberships, and if it is the case, this is going to cause us a real problem going forward. 

Am I also right in thinking that delivery costs can't be updated on subscriptions either? This will be a deal breaker for us if so.

Vickie

23 minutes ago, ResponsibleReptileKeeping said:

Is this still the case now?

@ResponsibleReptileKeeping Yes, this is still the case in January 2024. To change the shipping address for subscriptions, customers must cancel the subscription and resubscribe using different shipping details.

23 minutes ago, ResponsibleReptileKeeping said:

Am I also right in thinking that delivery costs can't be updated on subscriptions either?

Correct. Editing the price of a subscription product will only change if for subscriptions started after the price update. Current subscriptions will be unaffected by the price update. For example, if a customer purchases a subscription product for $10 per month, and you change the price to $15 per month, the customer’s subscription will continue to renew at $10 per month until they cancel.

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Thanks for the update, Paul. 

We are a membership organisation and the majority of our transactions are subscription-based. It looks like we'll have to rethink how we collect our subscriptions as the Squarespace setup is way too restrictive. What a right royal pain.