Libertie Posted April 25, 2022 Share Posted April 25, 2022 Site URL: https://blazingshuttles.com Our SquareSpace account is not sending sales tax or shipping to PayPal. Everything looks fine in our account, but when we view the transactions in PayPal they are recorded as a lump sum with no way to differentiate between product, shipping, and tax. For example in the attached screenshot you can see that SquareSpace correctly adds $11.48 in tax to a $164 sale with $7.50 in shipping. But when we view the same transaction at PayPal.com, we see only a single number $182.98. This is causing significant problems for us because we rely on accurate PayPal data being imported into QuickBooks. Any way to fix this behavior without routing everything through a third party service? 😩 Link to comment
Solution paul2009 Posted April 26, 2022 Solution Share Posted April 26, 2022 You cannot change the information provided by Squarespace to PayPal. Squarespace are using a very old integration that does not support the newer features of PayPal. There is a Quickbooks extension for Squarespace, but I don't know if this will help. Was this post helpful? Please give feedback by clicking an icon below ⬇️ Libertie 1 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
Libertie Posted April 26, 2022 Author Share Posted April 26, 2022 Thanks for the reply, @paul2009! The extension you shared looks good but it would duplicate information already coming to QuickBooks from PayPal (we accept PayPal payments from other sources). Is there some way to file a bug report or request that Squarespace update their integration? This seems like it would be an issue for a lot of users. Link to comment
paul2009 Posted April 26, 2022 Share Posted April 26, 2022 41 minutes ago, Libertie said: Is there some way to file a bug report or request that Squarespace update their integration? You can make a feature request by contacting Squarespace Customer Care using a support ticket. This is the expected behaviour so they won't consider it a "bug". Libertie 1 About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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