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Sales Tax + Shipping Not Being Sent to PayPal

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Site URL: https://blazingshuttles.com

Our SquareSpace account is not sending sales tax or shipping to PayPal. Everything looks fine in our account, but when we view the transactions in PayPal they are recorded as a lump sum with no way to differentiate between product, shipping, and tax.

For example in the attached screenshot you can see that SquareSpace correctly adds $11.48 in tax to a $164 sale with $7.50 in shipping. But when we view the same transaction at PayPal.com, we see only a single number $182.98. This is causing significant problems for us because we rely on accurate PayPal data being imported into QuickBooks.

Any way to fix this behavior without routing everything through a third party service? 😩

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  • Solution

You cannot change the information provided by Squarespace to PayPal. Squarespace are using a very old integration that does not support the newer features of PayPal.

There is a Quickbooks extension for Squarespace, but I don't know if this will help.

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Thanks for the reply, @paul2009!  The extension you shared looks good but it would duplicate information already coming to QuickBooks from PayPal (we accept PayPal payments from other sources).

Is there some way to file a bug report or request that Squarespace update their integration? This seems like it would be an issue for a lot of users.

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41 minutes ago, Libertie said:

Is there some way to file a bug report or request that Squarespace update their integration?

You can make a feature request by contacting Squarespace Customer Care using a support ticket. This is the expected behaviour so they won't consider it a "bug".

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

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