Nasyeetha Posted December 2, 2021 Share Posted December 2, 2021 (edited) Hi there, I set up the pick-up option for my client's new website by stating her location and that she will email the customer when order is ready. However, after testing it, she's telling me that the email for order confirmation says "We will inform you once the delivery is on its way". It shouldn't say this as it's set to pick-up. Is anyone else experiencing this? What should I do? She's on the Business Plan. Thanks Edited December 2, 2021 by Nasyeetha Link to comment
paul2009 Posted December 2, 2021 Share Posted December 2, 2021 8 hours ago, Nasyeetha said: I set up the pick-up option for my client's new website. However, after testing it, she's telling me that the email for order confirmation says "We will inform you once the delivery is on its way". It shouldn't say this as it's set to pick-up. Is anyone else experiencing this? If Order Confirmation emails are showing the additional text, this is because you have not edited the 'product type' custom message to account for pickup. By default, physical products will include the text "Once your package ships we will send you a notification email" but you may have previously changed this to "We will inform you once the delivery is on its way". You can edit this by going to Commerce > Customer Notifications > General Orders > Order Confirmation. Click EDIT and then click on the link shown below: Let me know how you get on. If this post has helped you, please click a 'Like' or 'Thanks' icon below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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