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Site URL: https://www.diegoalary.com/

hello, i have a big problem on a site i have to upload tomorrow for a client. he pulls out his cookbook and I created his site on squarespace www.diegoalary.com / password: okokokok.  it's a very simple site with an express checkout.  the problem is that when the customer clicks on "pre-order" and he lands on the checkout page, in the summary of the order he is shown a shipping price when he has not even entered his  address.  This is a big deal for my client who has fans all over the world and doesn't want those clients to see a wrong price on their delivery summary and have that delivery price increase in the next step.  how can I hide this wrong price before the customer enters their real address?

WhatsApp Image 2021-10-26 at 12.11.00.jpeg

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  • 2 weeks later...
On 10/26/2021 at 7:04 PM, lequipecreative said:

Site URL: https://www.diegoalary.com/

hello, i have a big problem on a site i have to upload tomorrow for a client. he pulls out his cookbook and I created his site on squarespace www.diegoalary.com / password: okokokok.  it's a very simple site with an express checkout.  the problem is that when the customer clicks on "pre-order" and he lands on the checkout page, in the summary of the order he is shown a shipping price when he has not even entered his  address.  This is a big deal for my client who has fans all over the world and doesn't want those clients to see a wrong price on their delivery summary and have that delivery price increase in the next step.  how can I hide this wrong price before the customer enters their real address?

WhatsApp Image 2021-10-26 at 12.11.00.jpeg

We can not edit the checkout page using custom code

BeyondSpace - Squarespace Website Developer

🖼️ Lightbox Studio (Enable Pinch/Zoom on lightbox)
🗓️ Delivery Date Picker (Squarespace Date picker form field)
💫 Gallery block 7.1 workaround
🥳 Sparkplugin Customisations Browsers (Browse +100 Spark plugin customisations)
🥳 Elfsight Template Browsers (Browse +1000 Elfsight widget Templates)

If you find my answer useful, let's leave a like or upvote so others with the same issue can find their solution. Thank you!

 

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On 10/26/2021 at 1:04 PM, lequipecreative said:

In the summary of the order [the customer] is shown a shipping price when he has not even entered his address.  My client...doesn't want...that delivery price increase in the next step. How can I hide this wrong price before the customer enters their real address?

The initial shipping cost is based on the 'Default Country in Address Fields' that is set in Commerce > Checkout. It isn't possible to prevent the initial shipping cost from being shown on the checkout view before the customer enters their address.

default-country-checkout-settings.thumb.png.fb6e5e5b9f445d509012ab28127776d7.png

However, I agree that this is far from ideal! It would be a much better experience if this was shown as "Calculé à l'étape suivante" or "Calculated in the next step".

If this is an issue for anyone else reading this, I recommend logging a feature request via Customer Care. This will help Squarespace to understand how many users are affected.

In the meantime, I see you have chosen to use a Shopify Buy Button instead, as this platform doesn't have the same issue. 🙂

Edited by paul2009
Added screenshot

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

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