Jump to content

Dodgy customers editing product on checkout

Go to solution Solved by paul2009,

Recommended Posts

Site URL: https://www.onyxhive.com.au

2 customers have been dodgy on my site.

I sell cakes, when you add to cart there is no way someone can pick the current or next day. I have also disabled customers editing how many cakes they can buy to limit 1 per item.

But I know with the limitations of the checkout page, you CAN edit the quantity and the revisions.

For example, a customer checked out with a cake and she edit the product so she can have it the next day. I e-mailed her stating there is no way my calendar lets you pick the next day. Anyways, I told her the cake won't be ready until the 3rd day not 2nd. She fully went psyco over email stating its my fault (when I know its not) and blah blah blah. I even subtle hinted she edited it herself. Lucky I have acknowledgement agreement on the form.

This happened twice already and I already had to refund 2 customers because they were dodgy as.

Is there any way to prevent customers editing their product on the checkout page?

Edited by hasher22
Update
Link to comment
  • hasher22 changed the title to Dodgy customers editing product on checkout
  • Replies 3
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

  • Solution

I agree, this is a really frustrating. I've seen this issue on a number of sites but there's nothing you can do to avoid this.

Since at least July 2021, Squarespace have allowed customers to edit the details on the custom product form from the checkout page. Of course code cannot reach this page.

I've been asking for an option to disable product editing on the checkout page - in other words allow us to disable the 'Edit Details' link, the quantity dropdown and the remove button - but no changes have been made.

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment
15 hours ago, paul2009 said:

I've been asking for an option to disable product editing on the checkout page - in other words allow us to disable the 'Edit Details' link, the quantity dropdown and the remove button - but no changes have been made.

Thank you for your prompt reply.

While I agree editing a product on a product page is a good idea and will deem fit to majority of products, unfortunately it does not help anyone that has a calendar on their website before checkout.

We really need an option to disable/remove that option and have an option or for that "edit" link to go back to the our website's editing product page instead of editing it in the check out page..

I know there will be more dodgy customers to come, but i think if this happens more than I assume, I will need to jump ship to another provider. 😞 I do like squarespace alot

Link to comment
  • 2 weeks later...
On 10/1/2021 at 11:40 PM, paul2009 said:

I've been asking for an option to disable product editing on the checkout page - in other words allow us to disable the 'Edit Details' link, the quantity dropdown and the remove button - but no changes have been made.

Can we please have the option in ASAP!!!

I had another dodgy customer!!!! She was blowing up at me saying it was my fault but she edited the date in the checkout page!!!

PLEASE ITS HURTING MY BUSINESS

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.