DKIM and G Suite not authenticating

Site URL: https://www.mementoandmuse.com/

Any one ever ran into issues and successfully connected DKIM/DMARC with SqSp and G Suite? 

This is my friends business and their email keeps going to customers spam folders. 

Cheers

13 hours ago, nosremetnarg said:

Any one ever ran into issues and successfully connected DKIM/DMARC with SqSp?

Please list the DNS records that you think you've added. Also, is the domain registered with Squarespace? 

Here is what I currently have in the DNS. The domain is registered through SqSp. Thanks Paul

I have this same issue. I have added the Google TXT record to my squarespace DNS, but am getting the same error message about the email not authenticating in Google.

I have also tried using a TXT splitter as I read that Squarespace couldn't handle that many characters, but it still doesn't work. 

Did you ever resolve this and if so, how?

Hi,

I am trying to link my DKIM from Gmail to Squarespace but it isn't working.

I purchased the domain from GoDaddy, but host my website on Squarespace. I've added the Google TXT record to my custom squarespace DNS and have waited 48 hours, but Google is coming up with the error message, 'Email authentication was not verified. Please allow 48 hours for DNS to update and make sure that you entered the correct TXT record into your domain provider's DNS settings page.'

I have also tried this process again, but this time split the Google TXT using an online DKIM TXT splitter because I read on Squarespace that the Google TXTs can contain too many characters and require splitting. 

I have exhausted all help options I can find online - please could anyone help? 

Thank you,

Nick

For anyone struggling, I found the fix:

When creating the DKIM record in Google https://admin.google.com/ac/apps/gmail/authenticateemail, you need to select the 1024 bit, not the 2048 bit option. This is because the 1024 option is few characters and squarespace requires less characters in the TXT field. 

I deleted my 2048 bit TXT field in Squarepsace, re-generated a 1024 bit record in Google, and then uploaded it to Squarespace DNS and it worked! What a relief

Hi there, 

I'm encountering the same issue despite changing from 2048 to 1024 bit.

I'm starting to go nuts... Is there anything else that I should be doing? 

Here's a screen from my console and from squarespace.

Thanks for your help 

Hey all - I've also been experiencing the same problem and it's driving me crazy... can't seem to find a fix. @AidaB have you tried setting the host to google._domainkey.yourdomain.com? 

I initially used 1024 and it didn't work, but I was just using google._domainkey so I'm waiting to see if the combination of this updated host name and 1024 works for me.

Hey there! I'm having the exact same problem with my DKIM key using 1024. Have waited several days and still the dreaded error message, 'Email authentication was not verified. Please allow 48 hours for DNS to update and make sure that you entered the correct TXT record into your domain provider's DNS settings page.'

Did setting the host setting to this work:  google._domainkey.yourdomain.com? 

Having the same issue for a domain I manage. Would love to see an answer from Squarespace on this. 

I have the exact same issue as everyone else on this thread... So I fixed it by moving the DNS service to be managed by AWS since our infra runs there anyway... And this works...

Hi, I'm having the same issue with a domain managed by Squarespace. Has anyone been able to resolve this?

In your screenshot, the host is set to “@“. Check your instructions, but it is usually something like google._domainkey not @.

SOLUTION:

For me I found that going to Chrome and doing this worked - previously I was on Safari and encountering the exact same issues. Previously I could not put the TXT into Squarespace at all, but now it has gone on there as a custom record. I then got the Google '48 hours' red text message briefly, but after a few seconds I was able to successfully authenticate.