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Memberspace to Squarespace Member Areas


amritanan

Question

Hi,

I'm helping a client move from Memberspace to Squarespace Member Areas because they want to have everything on the same platform. I'm having a bit of trouble trying to figure out how the memberships can be transferred. 

I believe canceling the Memberspace account will not affect any recurring payment plans set up by her current subscribers as long as we use the same payment processor. However, we would have to have them sign up again to be members on Squarespace Member Areas (for free this time) because Member Areas doesn't have any import - is that correct?

Has anyone done this before? How did you manage the sign-up process on SQSP? We would have to keep it free for existing members (who already have the payments set up on the payment processing platform) but paid for anyone new?

Thanks in advance for any insights!

Edited by amritanan
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6 answers to this question

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@amritanan yes, you would need the members to sign up for Squarespace Members Areas - there is currently no way to import them. You can set up a coupon code for them to use so that their membership is "free" on Squarespace. Just be sure the discount is set to be applied to all subscription or membership fee renewal payments, including the first payment.

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On 8/24/2021 at 10:56 AM, christyprice said:

@amritanan yes, you would need the members to sign up for Squarespace Members Areas - there is currently no way to import them. You can set up a coupon code for them to use so that their membership is "free" on Squarespace. Just be sure the discount is set to be applied to all subscription or membership fee renewal payments, including the first payment.

Thanks! However, my client decided to stick with Memberspace because they didn't want to take the risk of losing clients during the switch 😞

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On 8/1/2021 at 10:30 PM, amritanan said:

Hi,

I'm helping a client move from Memberspace to Squarespace Member Areas because they want to have everything on the same platform. I'm having a bit of trouble trying to figure out how the memberships can be transferred. 

I believe canceling the Memberspace account will not affect any recurring payment plans set up by her current subscribers as long as we use the same payment processor. However, we would have to have them sign up again to be members on Squarespace Member Areas (for free this time) because Member Areas doesn't have any import - is that correct?

Has anyone done this before? How did you manage the sign-up process on SQSP? We would have to keep it free for existing members (who already have the payments set up on the payment processing platform) but paid for anyone new?

Thanks in advance for any insights!

Did you try and return to this? My client also wants to make the switch and fears losing current members. Has the process improved since?

 

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1 hour ago, TellusMedia said:

Has the process improved since?

The process has not changed.

About Paul: Circle Community Leader who values honesty, transparency, respect and appreciation ♥.
Work: Squarespace Expert and founder of 
SF Digital, a company dedicated to improving Squarespace websites by building the features Squarespace didn't include™. See our range of extensions for Squarespace to improve your store.
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On 5/13/2022 at 3:08 AM, TellusMedia said:

Did you try and return to this? My client also wants to make the switch and fears losing current members. Has the process improved since?

 

Nope, that client decided to stay with their existing membership service.

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