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URGET! Donations result in "Submit Failure"


EBPCO

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Site URL: https://www.ebpco.org/

After working fine for several years,  our site is suddenly throwing an error when people try to make a donation:

This happens after their donation info is entered.

A successful donation took place 5 days ago, but now nothing works.   Nothing has changed on the site.

We have both Stripe and PayPal as our payment processors.  I get the same error with either processor.

I checked both Stripe and PayPal and they seem to be fine, with no errors.

It seems like Squarespace is erroring out and not passing the transaction to the processor, since the processors don't show any attempts.

 

squarespace donation error.png

Screen Shot 2020-08-11 at 11.37.19 AM.png

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1 hour ago, EBPCO said:

our site is suddenly throwing an error when people try to make a donation

There was an issue with donations earlier today. It should be resolved now.

When you see errors on your Squarespace site, it's good practice to check status.squarespace.com for major issues, and then report your error to Squarespace Customer Care. You can reach out to them here next time.

About Paul: Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of 
SF Digital, a company dedicated to improving websites by building the features Squarespace didn't include™. See our range of extensions to improve your online store.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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