Site URL: http://salixkids.com

Hi Monica,

Not sure if you found a solution, but our review app HelpfulCrowd shows a combination of both stars and text. You can also see what our widgets look like on our Squarespace demo site.

If you want to read more, have a look at our help guides and we have a free 14 day test drive.

I hope that you find the above helpful.

Kind regards,

Anna

Hi Monica,

I just had to troubleshoot this myself. Try adding the second set of code in the "Additional Info" section of your product listing. And when you add it in make sure you add it in a </> Code box (under More), rather than a Text box in basic.

Hope this helps!
B

I had issues with using YOTPO as well. Anyone else uses YOTPO and uploaded it successfully? If so, can you please list the steps you took? Or do anyone have any other suggestions? This is so frustrating. I wish Squarespace had this feature built in to avoid these issues of the work around. 

Please assist. 

I was able to get YOTPO working on my site. There was a PDF file that I uploaded to the site as part of the process, and it's been working pretty seamlessly from there. I'll see if I can find out the exact steps that I took. 

The issue I'm running into now is getting it to connect, so I can send out the automated review requests after purchase. 

On 1/21/2021 at 3:32 PM, TheMagickWorks said:

I was able to get YOTPO working on my site. There was a PDF file that I uploaded to the site as part of the process, and it's been working pretty seamlessly from there. I'll see if I can find out the exact steps that I took. 

The issue I'm running into now is getting it to connect, so I can send out the automated review requests after purchase. 

Did you have any luck automating Yotpro?

I am also having problems with getting our Yotpo reviews to show when the product page first loads. I have to manually refresh the page but once I do that, the reviews appear nicely. It's just that no customer is going to think to refresh the page just to see reviews. I also don't see the star rating widget at all. I tried putting the code for the star rating in a separate code tab than the reviews widget but it doesn't appear to make a difference. 

@DSTHBS

Please post the URL for a page on your site where the widget is located.

If your site is not public please set up a site-wide password, if you've not already done so.

Post the password here.

Adding a site-wide password is not a security breach. Please read the documentation at the link provided to understand how it works.

We can then take a look at your issue.

The bad thing about Yotpo is that you have to add it to every product manually.

I can recommend you for sure the best product reviews plugin in the market for Squarespace  called Wiremo https://wiremo.co/integration/squarespace/

With Wiremo you can:

- Ask for reviews from past customers (bulk)

- Ask for review from current customers (automatically)

- Moderate reviews automatically

- Answer reviews automatically with random answers.

- Open a ticket in Wiremo platform automatically when you get a bad review and solve the problem with your customer.

- many more...

I am not sure if it still supports custom integration so that we can add it on Squarespace. Or it is only on services where it can be installed as a app.

EDIT: Over the last month I have taught myself coding just to get this thing to work... and I have to say that it is SO involved - as soon as I find the answer to one thing, there's 3 additional things that you have to do... YOTPO support is OK, but not the best. I'm looking into other options because I just don't have the resources/time to make something like this work. (The main issue I'm having now is trying to set up automatic review requests)

Currently looking into a combination of Wiremo and Peach's for referrals/affiliate as an alternative. So, in my opinion, I wouldn't waste your time trying to use YOTPO for your squarespace site unless you are VERY familiar with coding.

~~~~~~~~~~~~~

After over 5 months of research, trial, and error I was finally able to get YOTPO reviews live on my site. Here's how I did it:

A quick note: I am not super familiar with coding, so apologies if I use the wrong terms! For reference, I am using Rally (Brine Family) and am on 7.0

Step 1: Add the code into the header tag 

• A.) Go to Settings > Advanced > Code Injection
• B.) Copy and paste this code into the "header" section:

<script type="text/javascript">
(function e(){var e=document.createElement("script");e.type="text/javascript",e.async=true,e.src="//staticw2.yotpo.com/###YOUR APP-KEY###/widget.js";var t=document.getElementsByTagName("script")[0];t.parentNode.insertBefore(e,t)})();
</script>

<div
class="yotpo yotpo-main-widget"
data-product-id="SKU/Product_ID"
data-price="Product Price"
data-currency="Price Currency"
data-name="Product Title"
data-url="The url of your product page"
data-image-url="The product image url">
</div>

<div class="yotpo yotpo-main-widget"
data-product-id="item-5ea745a194933c5a20c3dd09"
data-price="75.00"
data-currency="USD"
data-name="Mens Foundation Patterns — Points of Measure"
data-url="https://www.pointsofmeasure.com/shop/mens-foundation-patterns"
data-image-url="http://static1.squarespace.com/static/5a2825178fd4d28d140369eb/5deab49e36eb40203bff73b1/5ea745a194933c5a20c3dd09/1592261291486/mens-nested-foundation-pattern-points-of-measure.jpg?format=1500w">
</div>

You can try Judge.me Product Reviews. We are preparing to launch Judge.me on Squarespace very soon and looking for some early users to try out the extension.

Read this article for this installation guide: https://support.judge.me/en/support/solutions/articles/44002266545-how-to-install-judge-me-review-widgets-on-squarespace

Installation can be done without any coding and you can contact support@judge.me if you need any help.