Guest Posted April 24, 2020 Share Posted April 24, 2020 Greetings from Vancouver Island, BC. Hope everyone is staying safe. I've got the Square Point of Sale (this beautiful stand unit and the mag reader) and I've signed up for Squarespace thinking, okay, these can either be stand alone or you can use them both. We're setting up our fish & chips place to accept online orders for takeout, spacing people out to come get it, the usual. It appears the squarespace site can reasonably do this, accept prepayments, etc. It also appears the whole this is not really set up as a restaurant management system with tickets to the kitchen and the like. But I'll figure all that out later. The biggest issue is that it appears to me that the POS and the site don't actually talk to each other or work together in any way. I'm looking to confirm if I have this right. After you set up your squarespace website with a menu/pricing/ordering, you have to do the exact same thing on the POS in the case of a walk up placing an order. I have to use the iPad app to make the menu items, variations, pricing, etc. all over again and can't just bring the website over or the menu anyway. Not the end of the world, I just want to stop trying to do what can't be done. I see there is a mobile/iPad app to manage the website/orders, etc. But I was hoping for a total solution. Weebly by Square. Is that the integrated choice or a better choice? Does anyone know if there is a specific template or custom work that has been done for the restaurant industry that covers ordering, tickets to the kitchen, etc. It is going to be a fun weekend getting all this going and ready. As a side note the packaging for the Square Stand is stunning, well done! Thanks for any feedback/comments. Rick Link to comment
YourePerfect Posted April 24, 2020 Share Posted April 24, 2020 I'm running into the same issue - Squarespace seemed to advertise that they can sync inventory but this doesn't seem to actually be the case. I've got an issue where my inventory is in Squarespace and I need to offer employees a way to use the POS app. There isn't a way in squarespace to give permission just to use the POS app (and I don't even know what admin permission I'd give them to do it) - and if they use the Square app instead it wont keep track of our inventory. GRRRR!!!! rakhden, cmsolo, mhardy and 2 others 5 Link to comment
paul2009 Posted April 24, 2020 Share Posted April 24, 2020 (edited) As expected, there is quite a lot of confusion about the Point of Sale services provided by Squarespace, especially as they partnered with Square - a major player in the point of sale payments market. The company names are just too similar! To ensure everyone is on the same page, I'll try to clarify some of the areas where others have been confused. Square isn't Squarespace Firstly, it's important to remember that Squarespace and Square are completely separate companies. They are not connected, and neither are their ecommerce platforms. You need to select one or the other for your inventory management. You cannot link or sync them directly, although you can pay additional monthly fees for third party 'sync' services. Availability The options available to you will depend on your location. Squarespace POS is currently only available in the USA. You cannot use it in Canada (or anywhere else) yet. Square POS is available in many more countries. Moving from Online to In-Person If you are based in the USA and have been using a Squarespace Commerce plan to sell online, you can now sell in-person too, using the same Squarespace platform. To do this, you need a newish iPhone, iPad or Android phone that is capable of running a recent version of the Squarespace Commerce App (you'll find specific App version details in this support article). You'll also need to open a Square account for in-person payment processing and purchase a specific type of card reader (you cannot use fancy Square registers). If you are based outside the USA and are selling online with Squarespace, there is unlikely to be a Squarespace-only option available before 2025. Moving from In-Person to Online If you are based in the USA and are using Square for in-person sales then you have two options available to help you move online: You can build an average Square Online Store and start selling online really quickly. Square will sync inventory between your POS and your Square Online Store if you create it using the "online store" option within your existing Square account. You can build a beautiful Squarespace store and then transition your inventory off Square and onto Squarespace. Once complete, you can use Squarespace for both online and in-person sales. If you are outside the USA and you currently using Square for in-person sales then your options are: 1. You can build an average Square Online Store (as described above) for your online sales. 2. You can build a beautiful new Squarespace store for your online prescene and then purchase a third-party solution to bridge the gap between the two different inventory systems. Bear in mind that there will be additional costs to use a inventory-sync service such as Trunk Inventory or SKU IQ. I hope this helps. Edited February 28 by paul2009 judyc, SarahSWD, raeroshow and 2 others 3 2 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
anthony-onlineiseasy Posted April 25, 2020 Share Posted April 25, 2020 21 hours ago, RickSegal said: Greetings from Vancouver Island, BC. Hope everyone is staying safe. I've got the Square Point of Sale (this beautiful stand unit and the mag reader) and I've signed up for Squarespace thinking, okay, these can either be stand alone or you can use them both. We're setting up our fish & chips place to accept online orders for takeout, spacing people out to come get it, the usual. It appears the squarespace site can reasonably do this, accept prepayments, etc. It also appears the whole this is not really set up as a restaurant management system with tickets to the kitchen and the like. But I'll figure all that out later. The biggest issue is that it appears to me that the POS and the site don't actually talk to each other or work together in any way. I'm looking to confirm if I have this right. After you set up your squarespace website with a menu/pricing/ordering, you have to do the exact same thing on the POS in the case of a walk up placing an order. I have to use the iPad app to make the menu items, variations, pricing, etc. all over again and can't just bring the website over or the menu anyway. Not the end of the world, I just want to stop trying to do what can't be done. I see there is a mobile/iPad app to manage the website/orders, etc. But I was hoping for a total solution. Weebly by Square. Is that the integrated choice or a better choice? Does anyone know if there is a specific template or custom work that has been done for the restaurant industry that covers ordering, tickets to the kitchen, etc. It is going to be a fun weekend getting all this going and ready. As a side note the packaging for the Square Stand is stunning, well done! Thanks for any feedback/comments. Rick Weebly, while now owned by Square and sales integration is good, product/stock integration is still not great. It's still 2 databases and they don't sync. I'll be curious to hear your experince of it after you've run it awhile. As I'm in Australia, we don't have yet ... would love to know if/when it's rolling out in Australia? Link to comment
YourePerfect Posted April 25, 2020 Share Posted April 25, 2020 Ok I've been looking into this some - and it looks there are some services you can pay (like $19/mo) to synch your square and squarespace inventory. But they both have public API's (assuming you are on the advanced commerce plan here) so I'm pretty sure my company will just make a custom inventory synchronizer. natharward 1 Link to comment
natharward Posted September 24, 2020 Share Posted September 24, 2020 To reiterate what Paul said, looks like the Squarespace <> Square integration is merely re: hardware. There's no software or systems integration. See attached image, pulled from https://www.squarespace.com/ecommerce/point-of-sale If you want a webstore that syncs with your POS for a physical store, you EITHER commit to Squarespace OR you commit to Square ... at least for inventory mgmt and payments. SS solution: use Squarespace commerce functions for online sales + use Squarespace APP on an iPhone iPad etc WITH a Square card reader for brick & mortar (what I'm not sure about is whether this routes $ into your Square account, which is not the same as sending money into your Stripe account via SS Commerce on your webstore) Square solution: Square POS terminal for brick & mortar + Square Online Store for online sales ... do NOT use Squarespace Commerce functions Seems like ... best thing to do is go with Square. And then if you need a website more robust than the Square Online Store, have a Squarespace site without Commerce, and put your Square Online Store on https://store.yourdomain.com amritanan 1 Link to comment
qosmic Posted March 14, 2023 Share Posted March 14, 2023 I realize I'm late to the party here, but it seems this thread is still being referenced in other discussions. I would recommend Extensiv Integration Manager (formerly CartRover) for syncing inventory between Squarespace and an inventory management system. They don't have native connections to every single platform, of course, so you should make sure yours is supported or better yet, migrate to one that is. You'll definitely want to minimize the number of connections across your process and to pick an inventory system of record that is as close as possible to the point of sale. You'll also want to make sure you have failure alerts configured for every link in the chain, preferably at both sending and receiving ends. Finally, if you have questions, feel free to reach out. .techCRM | Email Marketing | eCommerce | Accounting Systems | Data Migration | Automation | App IntegrationsOur Mission - Contact Link to comment
RATX Posted April 26, 2023 Share Posted April 26, 2023 On 4/24/2020 at 4:53 AM, YourePerfect said: I'm running into the same issue - Squarespace seemed to advertise that they can sync inventory but this doesn't seem to actually be the case. I've got an issue where my inventory is in Squarespace and I need to offer employees a way to use the POS app. There isn't a way in squarespace to give permission just to use the POS app (and I don't even know what admin permission I'd give them to do it) - and if they use the Square app instead it wont keep track of our inventory. GRRRR!!!! I have 2 stores with 4 POS systems which are basically the Squarespace app on an iPad, we unfortunately have to provide each minimum wage clerk Squarespace Site admin permissions to sell on on the Squarespace POS. How Dumb is this? Hey Squarespace, why not leverage the built-in Store Manager Role instead of Site ADMIN. This is a gapping PCI DSS compliance hole in the US cmsolo, ALZ7 and Brendanmkav 3 Link to comment
cmsolo Posted September 26, 2023 Share Posted September 26, 2023 Running into problems with a retail client who has both Square as the POS solution and Squarespace Commerce for an online storefront. Has anyone tried using Zapier or a similar app to build an API to create a new product/SKU in Squarespace Commerce upon a creation of a product in Square? I know that this requires an upgrade to a Commerce Advanced Plan, but wanted to check if anyone had experience using this feature for inventory syncing before we invested more time and currency on this. My client is a smaller business at present with plans to grow the retail business. My client likes Square because it integrates the inventory with one of their larger wholesalers seamlessly. I hate to keep adding extra apps (i.e., Trunk) and expense if not necessary... I also do not want to ditch Squarespace for Square/Weebly, but I'm wondering if it will come down to that... Link to comment
paul2009 Posted September 26, 2023 Share Posted September 26, 2023 17 minutes ago, cmsolo said: Has anyone tried using Zapier or a similar app to build an API to create a new product/SKU in Squarespace Commerce upon a creation of a product in Square? Square is great for POS, and Squarespace is great for Websites, but sadly there isn't a robust way to combine them. Personally I wouldn't recommend trying a custom integration (other than stock level synchronisation like Trunk) due to the level of maintenance that would be required to respond to API changes. I appreciate this isn't the positive response that you wanted, but I hope another perspective is helpful. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Guest Posted October 25, 2023 Share Posted October 25, 2023 I am looking to integrate Square point of sale and Squarespace without having to spend an extra $420 per year on trunk. This is not possible for a small business. When will Square and Squarespace speak to each other in Australia? Does anyone know of any other possibilities to integrate the two without manually having to input data. Link to comment
paul2009 Posted October 25, 2023 Share Posted October 25, 2023 (edited) @AdeleM There are no current plans to extend Squarespace POS to Australia, although I'm hopeful this will change when Squarespace Payments is rolled out more widely. Although there are no built-in features that will synchronise inventory with Square POS, there are two Squarespace extensions that can use to sync inventory. Both come with additional monthly costs, plus transaction costs, at around US$35/month for up to 100 orders. The extensions are: SKU IQ Trunk Inventory They work by using Squarespace’s Inventory API, so it would also be possible for a developer to build a solution on non-Squarespace infrastructure, such as an RPA tool, but they would require a good understanding of APIs, API keys, and/or code to do this. They'd also need to be able to maintain and support it on an ongoing basis - hence the costs of the extensions. Did this help? Please give feedback by clicking an icon below ⬇️ Edited February 28 by paul2009 Updated January 2024 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Katieb920 Posted March 28 Share Posted March 28 @paul2009 We have a Retail Pos system, We are looking to add a website. Where all inventory can be in one place. Here is where we are running into a issue. We want only some of our items on our website. But we also want different prices for our store and website. The only way I see you can do this is if you are acting like it is on sale. Which I do not like. Are we allowed to hire some one to code it that on the backend I can set 2 different prices. (kind of like Geo Locations. Also do you recommend any websites that could Help build it for me. How is weebley. Thanks so much Katie Link to comment
AKramer Posted May 9 Share Posted May 9 On 9/26/2023 at 6:31 PM, paul2009 said: Square is great for POS, and Squarespace is great for Websites, but sadly there isn't a robust way to combine them. Personally I wouldn't recommend trying a custom integration (other than stock level synchronisation like Trunk) due to the level of maintenance that would be required to respond to API changes. I appreciate this isn't the positive response that you wanted, but I hope another perspective is helpful. Ok, so given this unpleasant reality -- here's a somewhat different challenge: How do you suggest combining the customer data collected via Square (in person, art show sales for example) with the customer data collected via Squarespace (online sales, website forms)? I presently use the email tools in Squarespace to communicate with customers about upcoming shows, online sales, etc. so I find myself manually importing the Square .CSV files with email addresses after every show. That would be only inconvenient **IF** the result in Squarespace also captured the customer's transaction history, POS spend, items purchased, etc., but it does not. Switching to Square for my email communications seems not ideal as their marketing tools are not as advanced, but am I better off using that? Either way, it seems I am losing cumulative customer purchase data between systems. Personally I'm less concerned about inventory mgmt as all my work is OOAK, but I certainly am interested in being able to track my great customers -- no matter what platform they purchase on, or when. Link to comment
AKramer Posted July 9 Share Posted July 9 On 5/9/2024 at 4:12 PM, AKramer said: Ok, so given this unpleasant reality -- here's a somewhat different challenge: How do you suggest combining the customer data collected via Square (in person, art show sales for example) with the customer data collected via Squarespace (online sales, website forms)? I presently use the email tools in Squarespace to communicate with customers about upcoming shows, online sales, etc. so I find myself manually importing the Square .CSV files with email addresses after every show. That would be only inconvenient **IF** the result in Squarespace also captured the customer's transaction history, POS spend, items purchased, etc., but it does not. Switching to Square for my email communications seems not ideal as their marketing tools are not as advanced, but am I better off using that? Either way, it seems I am losing cumulative customer purchase data between systems. Personally I'm less concerned about inventory mgmt as all my work is OOAK, but I certainly am interested in being able to track my great customers -- no matter what platform they purchase on, or when. @paul2009 I'm still trying to figure this out, and I'm back to thinking that an API is the way to go (likely through Zapier). In the Squarespace guide to Managing customers, it says "it's not possible to create, import, or edit customers manually at this time." Can an API call get around this? Zapier has recently released a new action that would enable adding a customer to Squarespace whenever a transaction is completed in Square (yes, each new customer addition is a Zap); see image. This would seem to solve my concern; need to confirm the customer details (total spend, date of last order, order value, etc) were also captured. If you have any new information to share about this dilemma I'm all ears. Link to comment
aureliebeth Posted July 17 Share Posted July 17 Has anyone run into an issue running Square on Safari? When I switched to Chrome it was fine, but it took me a minute to trouble shoot in that way. Link to comment
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