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Product Variant Issue on iPad

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Hi there, 

Currently the product variant option is only allowing one character on iPad. 

Now that the iPad has had it's big update and Apple featured Squarespace in their presentation for the new iPad, I imagine this is just a teething issue. 

Apologies if this is the wrong place in the Ciricle Forum to post this.

If anyone has any advice to help that would be great :)

Mary

IMG_3261.jpg

Hi 👋 I'm a Squarespace Expert Member, Circle Member & only Squarespace Authorised Trainer in Scotland. Check out my portfolio at Mary Philip.

Hit the little 👍 if I've helped.

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Hi @mary

I see the same issue on iPad on the latest iOS.

Unfortunately, despite the hype at the Apple Special Event last month, Squarespace don't officially support the use of an iPad browser for managing Commerce settings - or at least that's what the support page still says. It may be worth reaching out to Squarespace Customer Care to report the issue and to check their policy regarding iOS.

As a side note, neither the Squarespace App (for iPad) nor the Squarespace Commerce App allow you to edit the variants either.

 

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Hey @paul2009,

Completely agree, I was hoping that with the hype at the Apple event that they would be more supportive in the iOS on iPad.

Good shout, I've reached out to their team on Customer Support and Twitter who said they will pass it along already. They've said they don't support iOS which is a shame for the hype we've already mentioned. So fingers crossed they add it to the app. 

P.s. I saw on another post Paul that you said the emojis won't working for you in the forum - they aren't working for myself either. 

Hope you are well! 

Hi 👋 I'm a Squarespace Expert Member, Circle Member & only Squarespace Authorised Trainer in Scotland. Check out my portfolio at Mary Philip.

Hit the little 👍 if I've helped.

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