brandonhendrickson Posted July 19, 2019 Share Posted July 19, 2019 Hello! I’m struggling to add an animated GIF to a page. Every time I insert it, it turns into a static JPEG (specifically, one called “public.jpeg”). Possibly relevant: I’m using the iOS Squarespace app to insert it into the page. (I’m on vacation, and only have my iPad with me.) At the moment, you can see the results of this at adhdSAT.com/resources . At the very bottom is the file I’ve uploaded (now magically turned into a static JPEG). Run a test-prep company, and a group where little kids get together to make brunch and talk philosophy. Starting a school. Link to comment
shadmonmejan Posted July 19, 2019 Share Posted July 19, 2019 Hi, can you send me the gif image? Maybe I can help you. Link to comment
paul2009 Posted July 20, 2019 Share Posted July 20, 2019 There's nothing that the customer community can do to solve this; we cannot logon to your site to troubleshoot issues. Squarespace Customer Care should always be your first stop for questions about your site or account. They can determine if this is a fault. You can reach out to them here. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
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