Susana_SQSP

Hi everyone, 

Thanks for the suggestions and valuable input! For any feature requests that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum. 

Hey @tiffanylea3490 and @DoubleAPhotography, 

You may want to contact Squarespace Customer Support so they can take a closer look into this and eventually share more insight about why this may be happening. @DoubleAPhotography While contacting customer support, any additional specific details and screenshots would be very helpful. 

Thanks!
 

Hey everyone,  

Thanks for the suggestion and valuable input! For any feature requests that you would like to be logged, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum.

Hi FittoFlye, 

Considering what you are trying to achieve here, you may want to consider adding a Product Block with the corresponding digital product under the product additional info. 

Another option would be using the Related Products feature, which is a premium feature available in the Commerce Basic and Advanced plans.

For any further questions about this setup, you can reach out to the Squarespace Customer Support team, who can offer personalized support anytime.

Hey OneTwoThrive, 

While at the moment, the phone number fields in a form will always be formatted for US telephone numbers, you may want to use a Text field instead to collect that info. 

Hi muzakcat, 

If you would like to reduce the size of a Video Block, I'd recommend using Spacer Blocks. Here's a Squarespace help article with further details:

Resizing blocks - Resize with spacer blocks

Hi again :),

For personalized support with your site, I'd recommend contacting our Customer Support team. They can take a closer look into it and assist you further.  

Thanks! 

Hey everyone, 

If you are referring to subscribers to a Email Campaigns mailing list, you may want to create an automation for that. Here's a great Squarespace help article that covers that setup in more detail:

Sending automated campaigns

Hi xmaaaikee, 

If not all of your images have similar sizes and you’re concerned about image cropping, then the Reel or Slideshow designs for a slideshow will be the best option. I am also including a link to Squarespace's help article on gallery sections, so you can have it handy:

Gallery sections in version 7.1

Hi jaggerdesign, 

I don't currently see any video on the page you page. However, if you are referring to a background video on your site, as it is outlined on the Squarespace's help article that I am linking below, the display of these videos on mobile devices will depend on the visitor's connection speed and browser version. Considering that background videos may not always display on mobile devices, Squarespace usually recommends setting a mobile fallback image to appear when the video banner can't load:

Adding background videos - Before you begin

Hi everyone, 

Thank you for flagging this issue. We’ve noted this for our Design and Engineering teams to review, and they’ll use this feedback when implementing fixes and improvements in future releases.

For any further questions regarding this issue, please reach out to the Customer Support team.

Hey @PadrePipes, 

Squarespace has a help guide on Connecting to a fulfillment service, which may be a good starting point for what you are trying to achieve. 

Hi @Ludvig

You can reorder posts in a Blog Page by changing its publication date. Check out this Squarespace help article for more specifics:

Changing blog post publication dates

Hi @jdorr,

If this is something you would like to suggest as a feature request, I'd recommend contacting our Customer Support team. As mentioned in the Forum Guidelines we don't track feature requests in this forum. 

Thanks!

Hi SimonOCarrigan, 

Thank you very much for your feedback about the behavior of v7.1 product item pages on mobile. I've forwarded it to the appropriate team. While we can't guarantee feature implementations, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input. Going forward, I'd recommend contacting our Customer Support team for any feedback you have about the platform. As mentioned in the Forum Guidelines we don't usually track feature requests in this forum. 

Hi Willem,

Using a Slideshow Gallery Block you'll be able to setup the transition between images to be automatic and control the transition time as well. Check this Squarespace help guide for more specifics:

Gallery Blocks - Customize the design

Hi drdavis74, 

At the moment, Squarespace isn't optimized for importing content between Squarespace 7 sites. This is mentioned in the help guide below:

Importing and exporting content

If you would like to submit that as a feature request, please contact our Customer Support team as Squarespace doesn’t track feature requests or bug reports in this forum.

Thanks!

Hi Michael_Kornmann, 

Squarespace supports JPG, PNG, and GIF image files. It is recommended using images that are between 1500 and 2500 pixels wide and under 500 KB. You should also keep overall page size under 5 MB for loading time optimization. For more image best practices, check out this help guide:

Formatting your images for display on the web

There's more information about this type of email notification in this Squarespace help article:

https://support.squarespace.com/hc/en-us/articles/221779248-Troubleshooting-Mailchimp-issues#toc--you-have-an-unsaved-form-submission--email

You can change the language of your site to German in Home > Settings > Language & Region. This way you can have the checkout page to display on that language. Check this Squarespace help article for more specifics:

Change your site language