PollenandCo

Coding is changeable! It's just a matter of moving one box of information below an other. The ability to do this is out there. You guys need to contact whoever designed your checkout process. It's seriously hurting my sales.

I appreciate your advocation, but I've already contacted Squarespace directly twice and was told the same thing.

Does anyone know a way around the checkout layout in a basic e-commerce plan? Apparently squarespace can't help. When you go to my checkout page the delivery method shows up before the shipping address is entered and when the address is entered it doesn't select the correct shipping rate. It goes by the default/first shipping option and doesn't show the second shipping option until you start to fill out the address. Because this information is ABOVE the shipping address section, it gets missed by my customers. No one thinks to scroll back up to see their options. I'm looking to either sync up the shipping address entered to the correct shipping rate OR have the delivery option/method show up BELOW the shipping address field. Is this possible? Any help would be greatly appreciated.