emilyradforth_

This is probably not helpful, but it's not just Squarespace. I've run into it on a few other sites on Wix as well as a customer and a designer.

I'm also having issues and my Squarespace ticket was "escalated" to the team lead and well... totally useless reply filled with fluffy words. They really don't seem to care if we are all losing business (many of us being artists/small businesses still trying to recover from *gestures exhaustively at* the state of the world and C-19.) What the reply I just got really told me - they are just like every other capitalist company out their disguising itself as an artist and small business friendly platform to rake in cash. If they had any integrity they would be frantically trying to resolve this while clearly communicating with us (openly and publicly) and they would be issuing credits (give us this month free!! Credit the accounts who have paid in full for the year!!) to those affected to try to make up for the lost sales we, their customers, are experiencing because of Squarespace's inability to function along side the largest social media platform on earth - the place almost all of us go to market our businesses and services. I'm big mad. 

I was told that squarespace are looking into it and are bringing it up to Instagram to raise the issue but it doesn’t seem like they’re being very urgent about it. Hopefully if we keep emailing and reiterating how serious this is they will take note and actually push this to Instagram. I recently paid for my yearly subscription so really don’t want to have to leave but I’m feeling a bit helpless and don’t know how long to let it go on for before I do have to move to another platform, very frustrating and disappointing response from squarespace so far 

I was told that squarespace are looking into it and are bringing it up to Instagram to raise the issue but it doesn’t seem like they’re being very urgent about it. Hopefully if we keep emailing and reiterating how serious this is they will take note and actually push this to Instagram. I recently paid for my yearly subscription so really don’t want to have to leave but I’m feeling a bit helpless and don’t know how long to let it go on for before I do have to move to another platform, very frustrating and disappointing response from squarespace so far 

I was told that squarespace are looking into it and are bringing it up to Instagram to raise the issue but it doesn’t seem like they’re being very urgent about it. Hopefully if we keep emailing and reiterating how serious this is they will take note and actually push this to Instagram. I recently paid for my yearly subscription so really don’t want to have to leave but I’m feeling a bit helpless and don’t know how long to let it go on for before I do have to move to another platform, very frustrating and disappointing response from squarespace so far 

I've been having this issue for 5 days now, it is impacting my business. 
Squarespace is not helping, and I can't contact Instagram as a user. I have submitted an error with Instagram but who knows where this goes. 

Customers will not buy if they have roadblocks in the purchase funnel. It's seriously impacting my sales. 

My only option if this does not resolve is to leave Squarespace. 

I suggest that Squarespace take this more seriously and contact Instagram directly. 
We need an answer. 

I’m devastated, I just switched from a website provider for issues at checkout and went with square space have spent 3 months building my website and all week promoting is on my Instagram, to launch it and the checkout isn’t working, square have said the same is a problem via Instagram so they can’t do anything, I’ve reported it to Instagram and as mentioned I very much doubt I’ll hear anything, honestly devastated is an understatement, I don’t even know what to do from here 😩

Yeah, same. I have never had it before and last night 2 complaints. They said it's not our issue and my response was it kinda is when people start peeling off your platform because you can't fix it. They also said that they just tell people to use the web browser and I said fine for the 1-2 people who contact me and ask but for the other 10-20 who CBF I lose the business. 
I noticed that other websites that use Squarespace are un affected by the issue. I found a couple online last night and could buy them. Think I might also have to leave Squarespace. There response has been disappointing 

I’ve also had this issue since Thursday now and don’t seem to be getting anywhere. Squarespace just keep saying to use another browser but as businesses we obviously need our links on social media so this is not helpful. It’s pretty impossible to individually get answers from Instagram so squarespace really need to help us out here to address the issue with Instagram and get it sorted asap, I’m sure our sales are all being affected by this one way or another and I don’t want to have to leave squarespace for another platform but if the issues continues I might not have a choice