MeganKingdon

Hello SS community I have used SS for 3 years at my shop which has both products and services. We do a lot of gift cards and need some help. People have no problem using their gift card online booking an appointment. However when people come in to shop for products, there are issues. Previously, you could edit the remaining balance on a gift card to reflect the amount left after they've shopped, but SS removed this capability. It makes it VERY hard for us to track unless they use the entire amount of the gift card. Theoretically since we cannot deduct any amounts from the balance of the gift card, people can use the gift codes again and again. please Square space & people - help us figure out what to do, lest we switch to another system that is more user / business friendly.

This thread is the closest one I can find that hints at my unique issue. Gift cards has been a challenge for us. We previously used Squarespace to sell them, but had Quickbooks in person. SO, if a person got a $100 gift card and used $50 on an appointment, but wanted to use, for example $20, on a product we were able to deduct that $20 from the remaining $50 so they had $30 remaining. For some reason, we can no longer edit the remaining balances on gift cards. This makes tracking extremely complicated, indeed impossible. Can someone tell me why this was changed and what I should now be doing to allow people partial redemption of gift cards, manually. If they book an appt using the GC, it automatically deducts that amount, it's the in-store purchases that necessitate our needing to be able to deduct some from the GC. Help! After holiday season we have a lot of GC out there and I need to know how to handle in this case as it is very frequently seen in our shop. Thanks