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ToastyT

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  1. Hey there @chloeamutio Ugh. Hope we get a response here soon. Too bad Facebook and Instagram don't provide a way to get in touch with them, that I can see, anyway. If you know of a way to get in touch with their support, that'd be great.
  2. Anyone savvy enough about Shopping on Instagram, to be able to give me some guidance on the following re/ set-up? I followed this Squarespace article Tagging products on Instagram and finished “Step 6 - Wait for Instagram approval” ten days ago (!), but Instagram’s app, Settings > Business still shows no “Shopping” option. I've already tried the log out/into the app, unin/reinstall the app, re-tried the set-up steps, but still no dice. INFO TO HELP TROUBLESHOOT Within Facebook Business Manager > Catalogs, there’s a section titled “Instagram Shopping” that: lists my Instagram Profile with the note “Not eligible for Instagram Shopping. Why?” a grayed-out toggle button with the label "Not Connected", that when hovered over, displays “This Instagram Business profile was not approved for Instagram Shopping. Learn More.” Both the “Why?” and “Learn More?” link to the IG article Set Up Requirements for Shopping on Instagram. I do satisfy all requirements listed in this article. Also within Facebook Business Manager > Business Settings: Accounts in Pages, my Facebook Page is listed as Owned by: Siena and Toast ID: 179449625400494 In Instagram Accounts, my IG account is listed as Owned by: Siena and Toast ID: 342269639219651 ...but with no explanation about the significance of these IDs, nor in the help articles I've found so far. Should these IDs match? If yes, where/how do I go about resolving this? Any other guidance as to how to set-up Shopping on Instagram?
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