EmmaG Posted July 23 Share Posted July 23 Hi I have a SS domain and transferred it yesterday to a new site within SS. Today I cancelled the old site subscription and set up a new one for the new site. I've had confirmation that the domain has transferred, it is set to public... but when I go to the URL it says the site has expired and if I log in in takes me to the old one. I can't get any help from SS. Is there something I haven't done or is it about waiting? Thank you! Beyondspace 1 Link to comment
Beyondspace Posted July 23 Share Posted July 23 45 minutes ago, EmmaG said: Hi I have a SS domain and transferred it yesterday to a new site within SS. Today I cancelled the old site subscription and set up a new one for the new site. I've had confirmation that the domain has transferred, it is set to public... but when I go to the URL it says the site has expired and if I log in in takes me to the old one. I can't get any help from SS. Is there something I haven't done or is it about waiting? Thank you! Will this help? BeyondSpace - Squarespace Website Developer 🖼️ Lightbox Studio (Enable Pinch/Zoom on lightbox, video lightbox and much more) 🗓️ Delivery Date Picker (Squarespace Date picker form field) 💫 Gallery block 7.1 workaround 🥳 No-code customisations for Squarespace (+100 Spark plugin customisations) 🥳 Freemium Squarespace Widget Templates (+1000 Elfsight Templates) If you find my answer useful, let's leave a like or upvote so others with the same issue can find their solution. Thank you! Link to comment
derricksrandomviews Posted July 23 Share Posted July 23 (edited) This is the guide for moving a Squarespace managed domain between two Squarespace sites Moving Squarespace domain between Squarespace sites. Edited July 23 by derricksrandomviews Beyondspace 1 Link to comment
EmmaG Posted July 23 Author Share Posted July 23 I read that article previously, but my old site doesn't seem to be active in that it now doesn't give me the option to make it private or public. Will I ever get any response from SquareSpace? Beyondspace 1 Link to comment
derricksrandomviews Posted July 23 Share Posted July 23 If your site says expired then try this: https://www.websitebuilderinsider.com/how-do-i-reactivate-my-squarespace-website/ Beyondspace 1 Link to comment
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