custom Nameservers

first time for squarespace

plz help me

i need a change squarespace nameserver to custom nameserver

can't added custom nameserver
 

Me either. But I contacted their support 1 day ago, and no replies so far...

Couldn’t update nameservers

Please try again. If the problem persists, contact Customer Support.

please i need to update the dns

I feel your pain, I'm stuck on the same issue. Did you email support did they respond back? 

Try opening a new browser window in incognito/private mode and make the changes again. I've seen others say that helps, for whatever reason. 

I have the same problem, are you solved! And how ? Please it’s important 

I have same problem? How you solve it ? 

hi,

i transfered my domain from another provider to squarespace just because i trusted Google's decision. after that, i changed nameservers of my domain from squarespace to my current hosting provider's.

after 1 day, my website is still down cause it still work with squarespace nameservers. Website is commercial, so this situation is unacceptable. 

dissapointed here.

Is this problem still going on? If so what is your domain and where is your website hosted? We can research the above info and see what we can do to help.

I have a problem with my domain (yelocash.net). It looks like the placeholder nameservers are not removed. The placeholder nameservers are:

    •    ns1-yelocash-net.sqsp-placeholder.com
    •    ns2-yelocash-net.sqsp-placeholder.com

You can check this link to see:
https://www.whatsmydns.net/#NS/yelocash.net

These placeholder nameservers might cause DNS problems and make the domain not work. Please remove these placeholder nameservers from the DNS settings for yelocash.net and make sure only the correct, active nameservers are there.

I also want to add that I cannot delete the old nameservers:
1- ns1.yelocash.net
2- ns2.yelocash.net
This is causing the problem with the placeholder nameservers.

3 hours ago, Yelo said:

I have a problem with my domain (yelocash.net). It looks like the placeholder nameservers are not removed. The placeholder nameservers are:

    •    ns1-yelocash-net.sqsp-placeholder.com
    •    ns2-yelocash-net.sqsp-placeholder.com

You can check this link to see:
https://www.whatsmydns.net/#NS/yelocash.net

These placeholder nameservers might cause DNS problems and make the domain not work. Please remove these placeholder nameservers from the DNS settings for yelocash.net and make sure only the correct, active nameservers are there.

I also want to add that I cannot delete the old nameservers:
1- ns1.yelocash.net
2- ns2.yelocash.net
This is causing the problem with the placeholder nameservers.

 

Did u turn off the "DOMAIN LOCK" in the overview page of squarespace?

The name server switching system really doesn't work, and I also don't get any support by any means. What to do? Will I sue Google?

yelocash.net is back online, looks like the NS issue was resolved. 

Hi, 

I have domain in Squarespace, 1) http://www.karuwaa.com. 2) http://www.karuwakitchen.com, 3) http://www.karuwaakitchen.com, I am unable to change Nameservers in that domain. I used custom Nameservers pointing to CloudFlare and domain is locked to google Nameservers. I cannot get default Nameservers as well as make any changes in those Nameservers . I contacted support but no help at all.

Hi @derricksrandomviews,

I have a similar issue, I can't change the custom Nameserver, can you support with that?

1. My domain is digibird.co

2.  A  merged Google domain

3. I want to point domain to NameServer ns1.digibird.co and ns2.digibird.co

Please help.