wiriya Posted September 20, 2023 Share Posted September 20, 2023 first time for squarespace plz help me i need a change squarespace nameserver to custom nameserver can't added custom nameserver Link to comment
tony189 Posted January 24 Share Posted January 24 Me either. But I contacted their support 1 day ago, and no replies so far... Link to comment
ITPRoHelp Posted February 23 Share Posted February 23 Couldn’t update nameservers Please try again. If the problem persists, contact Customer Support. please i need to update the dns 305valdes 1 Link to comment
305valdes Posted July 6 Share Posted July 6 I feel your pain, I'm stuck on the same issue. Did you email support did they respond back? Link to comment
Ambroza Posted July 10 Share Posted July 10 Try opening a new browser window in incognito/private mode and make the changes again. I've seen others say that helps, for whatever reason. Link to comment
Yelo Posted July 19 Share Posted July 19 I have the same problem, are you solved! And how ? Please it’s important Link to comment
simurg Posted July 21 Share Posted July 21 hi, i transfered my domain from another provider to squarespace just because i trusted Google's decision. after that, i changed nameservers of my domain from squarespace to my current hosting provider's. after 1 day, my website is still down cause it still work with squarespace nameservers. Website is commercial, so this situation is unacceptable. dissapointed here. genesis2024 1 Link to comment
derricksrandomviews Posted July 24 Share Posted July 24 (edited) Is this problem still going on? If so what is your domain and where is your website hosted? We can research the above info and see what we can do to help. Edited July 24 by derricksrandomviews Link to comment
Yelo Posted July 24 Share Posted July 24 I have a problem with my domain (yelocash.net). It looks like the placeholder nameservers are not removed. The placeholder nameservers are: • ns1-yelocash-net.sqsp-placeholder.com • ns2-yelocash-net.sqsp-placeholder.com You can check this link to see: https://www.whatsmydns.net/#NS/yelocash.net These placeholder nameservers might cause DNS problems and make the domain not work. Please remove these placeholder nameservers from the DNS settings for yelocash.net and make sure only the correct, active nameservers are there. I also want to add that I cannot delete the old nameservers: 1- ns1.yelocash.net 2- ns2.yelocash.net This is causing the problem with the placeholder nameservers. Link to comment
genesis2024 Posted July 24 Share Posted July 24 3 hours ago, Yelo said: I have a problem with my domain (yelocash.net). It looks like the placeholder nameservers are not removed. The placeholder nameservers are: • ns1-yelocash-net.sqsp-placeholder.com • ns2-yelocash-net.sqsp-placeholder.com You can check this link to see: https://www.whatsmydns.net/#NS/yelocash.net These placeholder nameservers might cause DNS problems and make the domain not work. Please remove these placeholder nameservers from the DNS settings for yelocash.net and make sure only the correct, active nameservers are there. I also want to add that I cannot delete the old nameservers: 1- ns1.yelocash.net 2- ns2.yelocash.net This is causing the problem with the placeholder nameservers. Did u turn off the "DOMAIN LOCK" in the overview page of squarespace? Link to comment
Ronaldo Posted August 22 Share Posted August 22 The name server switching system really doesn't work, and I also don't get any support by any means. What to do? Will I sue Google? Link to comment
derricksrandomviews Posted August 25 Share Posted August 25 yelocash.net is back online, looks like the NS issue was resolved. Link to comment
Andy500 Posted September 8 Share Posted September 8 Hi, I have domain in Squarespace, 1) http://www.karuwaa.com. 2) http://www.karuwakitchen.com, 3) http://www.karuwaakitchen.com, I am unable to change Nameservers in that domain. I used custom Nameservers pointing to CloudFlare and domain is locked to google Nameservers. I cannot get default Nameservers as well as make any changes in those Nameservers . I contacted support but no help at all. Link to comment
ThangVu Posted Tuesday at 11:00 PM Share Posted Tuesday at 11:00 PM Hi @derricksrandomviews, I have a similar issue, I can't change the custom Nameserver, can you support with that? 1. My domain is digibird.co 2. A merged Google domain 3. I want to point domain to NameServer ns1.digibird.co and ns2.digibird.co Please help. Link to comment
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