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CNAME for forum provider

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We love Squarespace but the lack of a useful forum has found us using a third party, which is fine.

We would like to use a subdomain of forum.OURDOMAIN.com, the DNS record is with Squarespace.

I have linked this to the correct URL for the forum host but it won't redirect. 

Am I doing something wrong?

Trevor

 

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Assuming you have used the correct subdomain that is assigned to your forum, this should work. The effect will not be immediate, so it may take 24 hours to work for you. If you’d like further help, please provide the domain name.

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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Yes the host should only be the subdomain "forum" not the FQDN.

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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