Please can someone help to explain why the recapture isnt working with this code

<div id="socket-enquiry"></div>

<!-- If you haven't called it before -->
<script src="https://cdn.tutorcruncher.com/socket/latest/socket.js"></script>

<!-- Then -->
<script>
  socket('9c79f14df986a1ec693c', {
    mode: 'enquiry',
    element: '#socket-enquiry'
  });
</script>

Where did you add this code? Can you share link to your site? And if it works, what should it look like?